#1 Cochran Buick GMC of Monroeville
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Dealership Service Review
service Rating
Lied!!!!!!
Written byon 01/07/2023
Took car to Washington, PA location for a warning light issue. After waiting 2 1/2 hrs, they were unable to provide error code printout; was still charged a $160 diagnostic fee; & was handed a $6500 estimate (part needed to fix issue was $500). Never had an issue in Wexford , PA location. It's a shame that they closed that specific location where customer service was a priority and the best I've ever dealt with (from sales to service). I will never return to the Cochran Infiniti Washington location.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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1 Cochran on 01/12/2023
Dealer Response
Scott, thank you for bringing your concerns to our attention. We have provided the error code print out and have had management go through the estimate with you to discuss any further concerns. It's always our goal to provide excellent and clear communication, so please don't hesitate to reach out to us directly if there is anything further we can do to assist.
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