Thomas Chevrolet
Customer Reviews of Thomas Chevrolet
Review type:
Ideal car buying experience! Low pressure, a great deal and professionalism
Ideal car buying experience! Low pressure, a great deal and professionalism
by n8hldy6 on 12/07/2024updated 12/16/2024From test drive to driving off the lot in our new Tahoe, our experience with Moe and Thomas Chevy was an ideal car buying experience. We were faced with a low pressure sales process, our negotiations were quick and we signed our paperwork… in short order. Moe was a pleasure to work with and took the time to make sure we were familiar with all the features of our new SUV. While we were thrilled with the deal, we were just as impressed with the high level of attention and professionalism with Moe and the Thomas staff.Thank you so much for your wonderful review! I am thrilled to hear that your experience with Moe and the Thomas Chevrolet team was ideal, and that you are enjoying your new Tahoe. Providing a low-pressure sales environment while ensuring our customers are well-informed is very important to me. I appreciate your kind words and hope to see you again for your future automotive needs! Enjoy your new SUV! Sincerely, Chris Ercolani – Sales Manager – cercolani@thomaschevy.com
OIL CHANGE and INSPECTION
by Timbo88 on 12/03/2024Always enjoy all the people in the service department. They all friendly and helpful and Jack is the best.Thank you for your wonderful review! We're thrilled to hear that you enjoy your experiences with our service department and that our team, especially Jack, has made a positive impression. At Thomas Chevrolet, we strive to provide friendly and helpful service to all our customers. We look forward to seeing you again for your next visit! The Thomas Chevrolet Team
Service Review
by Mark Bradson on 09/11/2024The service team at Thomas Chevrolet Media is hands down and by far the best group of folks to work with!! They do, in fact, work with you, by explaining in detail what the issue is, in terms you understand, and how they are going to fix… the problem and make your vehicle right!! Now that's a big thing in my book! The team at Thomas include you in the process and keep you informed of the what's, why's, and how's in a way that you personally feel as though you are part of the Team as well!! It's a very refreshing experience and these are the finest service folks around! Bottom line? They care. And it shows!! Thank you to the A+ service Team at Thomas Chevrolet Media!!Thank you so much for your kind words, Mark! We are thrilled to hear about your positive experience with our service team at Thomas Chevrolet. It's fantastic to know that they were able to explain everything clearly and keep you informed throughout the process. We truly value our customers and are dedicated to providing the best service possible. We look forward to seeing you again soon! The Thomas Chevrolet Team
Thomas Chevrolet in Media
by PhillyPaul on 07/25/2024My experience at Thomas Chevy (Media location) could not have been better. They had the exact car I was looking for on the lot. Additionally, the price was fair, and the process was quick and easy. However, what made the experience a 5+… star was the customer experience. I dealt with Chris from the first email inquiry. Chris even scheduled a call with me to introduce himself and the dealership before my appointment. He took the time to review the vehicle's features and even called me later in the day when he saw my son driving the brand-new car—genuinely exceptional customer experience. I highly recommend Thomas Chevy in Media.Thank you for sharing your outstanding experience with Thomas Chevrolet, we are thrilled to hear about your positive encounter at our Media location! We appreciate your kind words about our staff, especially Chris, who went above and beyond to provide you with exceptional customer service. We look forward to assisting you and your family in the future and appreciate your recommendation. Happy driving in your brand-new car! Sincerely, Chris Ercolani – Sales Manager – cercolani@thomaschevy.com
PRICE GOUGING AND DISCRIMINATION
by Ms very dissapointed on 02/01/2024This dealership will not honor the online price after the msrp they addd hidden fees to up the price not matching the online quotes. In person experience was horrible was told that they don't have to sale to us and its no negotiating… anything.We acknowledge your review and are currently looking into the events you’ve detailed.
Car inspection
by Don04254 on 07/13/2023I got my car inspected at Thomas Chevrolet in Media, Pennsylvania. My car passed inspection. They always do a great job on my car. I’ve been going there about 15 to 20 years. I always feel they do a honest job on my car. There are some… places that charge a much higher price on my car. At Thomas Chevrolet I feel they give me a fair price on my car. They do a great job.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, George Davidheiser George@thomaschevy.com
Perfection
by 22 Trax on 05/13/2023Very nice staff, felt welcome throughout the entire purchase. Moe sales rep was amazing such a gentleman. Explained everything in detail which is important to me.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Chris Ercolani – Sales Manager – cercolani@thomaschevy.com
1st class dealership
by Johnmcg on 03/20/2023Staff was very professional and knowledgeableWow, your kind words took my breath away! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. Sincerely, Chris Ercolani – Sales Manager – cercolani@thomaschevy.com
Incompetent Service and lack of quality
by aj1234567 on 11/19/2018I purchased a new vehicle which shortly after had major issues. These issues were covered by warranty but quickly snowballed into repairs completely unrelated to the original problem among improper fixes to the leak. A water leak soaked the… interior and continued to as the service dept. did not want to give me a rental while the looked at and attempted to fix the leak, which took three times and is still an issue. They damaged my seats, carpet, paint, headliner and dashboard. All from a "simple" repair of a window seal. The service manager was lying to the GM rep stating my seats and carpet were never wet, when the service order written by them clearly stated everything was wet. They now are refusing to properly replace and fix parts that were damaged by water. Now i have a huge concern for mold as the truck was never dried and has been soaked for months on end. My electronics are also wet and the headliner is stained....long story short they are saying oh well take it up with GM the Thomas is not going to replace anything else. They do not stand behind their sales nor do they care to satisfy customers. They only seek to get you in and out at their convenience (i have made 7-8 separate trips for this issue). I would not recommend buying anything here based soley on their service dept. I regret my decision of buying a truck from them and would give them zero stars if I could. I could not even get answers from the management there until I went to a corporate level.We are concerned with your review, AJ. I'd like to speak with you about the details of your disappointment. Please contact me at your earliest convenience. Hope to hear from you soon. Sincerely, George Davidheiser George@thomaschevy.com
Great Service with a smile
by Wagswagner on 04/11/2017updated 04/26/2017Did not have to wait long at all. The recall was completed quickly and my truck works fine now. They knew what to do and they were good to me.Above and Beyond
by MrsA1984 on 02/12/2016We have been a part of the Thomas Chevrolet Family for over twenty years. This time they outdid themselves. Not only did they get us the exact car we wanted at a great price, they delivered it to Florida for us. Thank you! Thank you!… thank you!2003 Malibu rough running
by nkeen on 02/09/2016Work done right the first time and to a high standard. Very pleased that Thomas' were able to get our old car behaving like a new one again. Excellent support from Matt Krackow at the service desk.Excellentb Service Team
by Kenn_Roberts on 08/23/2015I am the original owner and proudly drive a 2010 Chevy Traverse with 187,000 miles on it. Thomas Chevrolet is where I go to service my vehicle! They have consistently delivered on the brand promise of value, performance and a commitment… to doing things right for the customer. While I have had moments when a service advisor was not on their "A" game, more often than not I have work with customer service superstars like Matt or Colleen. They really know how to organize the right people for any project and be a strong advocate for the customer. Recently, my car was in for what would ultimately become a major overhaul (timing chain plus AC replacement and a car inspection). I am out of warranty based on my mileage and so everything would be out of pocket. Each step along the way, Matt kept me informed about the progress with detailed explanations so that a regular person would understand. At key decision points, we discussed the options and the pros/cons for each. He worked his team hard for the best prices on parts and labor time. The time and care that he took are all trademarks of a true professional. I spent several thousand dollars on the work done on my vehicle during this service appointment. Without reservation, I feel that every dollar spent was meticulously scrutinized to ensure maximum value. Big thanks to the service team that worked as my pit crew (Larry, Pat and Bob). I appreciate everything that you were able to do to get me back on the road. Your subject matter expertise and your customer first attitude only reinforces why I feel so positive about this dealership. You guys are the best! In Philly, we have an expression we use when we trust the work of someone and are willing to stake our reputation on it. We say, "I got a guy who can do that". Well, let me say this point blank. My guy for working our my car is Matt and the service team at Thomas Chevrolet!My 2015 Equinox
by Judy_Meyer on 04/14/2015My salesperson John Bradley was excellent. Very easy to talk and knowledgable about the Equinox. I am very excited about being back in the Chevy family. The only thing I would try to improve on would be the whole process of the paper… work. It's a little long.Great Experience
by EsC3 on 04/01/2015updated 04/09/2015My daughter had bought a car from Bill Potts at Thomas and told me how pleased she was with the service she had received. This is the third vehicle I have bought from the dealership and as in the past I was very pleased with the experience.… Thanks Bill.Thomas Chevy Service
by Donwas on 03/22/2015updated 04/03/2015I scheduled my car for an oil change along with a recall notification. Both items were completed in a short period of time. I was very satisfied with the service department.Thomas Chevrolet in Media, PA 2015 Chevy Silverado 1500
by Rambacker58 on 03/18/2015updated 03/28/2015John Bradley was our sales rep. He went above and beyond to make us feel welcome and get the right truck. The overall service was awesome and I will definitely be using Thomas Chevrolet again!Best Service at Thomas Chevrolet
by Giovina on 03/27/2015I was greeted with respect and kindness by Bill. He explained everything I needed to know about my SUV, about leasing and anything I needed help with my vehicle he was able to help. The finiancal was great with explaining every detail of… each paper before signing it and explained anything that I didn't understand. Best service I ever had from any other dealership I ever went to.Repair 2004 Chevy Tracker Heat Shield
by jackson4205 on 02/11/2015This particular visit went very well. It was only to reattach the Lower Heat Shield on the Catalytic Converter. On my 2004 Chevy Tracker.2015 Malibu
by mcbridef on 01/20/2015we experienced a very professional interaction with Bill Dotts and Amy Ercolini I have bought my last 7 cars from James / Thomas and probably will continue to due so in the future A+++ frank mcbrideThomas Chevrolet
by swhoelzer on 12/19/2014updated 01/03/2015Had a great experience at the dealership. Bill Dotts the sales associate who I worked with was very knowledgeable about the product.
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
Thank you so much for your wonderful review! I am thrilled to hear that your experience with Moe and the Thomas Chevrolet team was ideal, and that you are enjoying your new Tahoe. Providing a low-pressure sales environment while ensuring our customers are well-informed is very important to me. I appreciate your kind words and hope to see you again for your future automotive needs! Enjoy your new SUV! Sincerely, Chris Ercolani – Sales Manager – cercolani@thomaschevy.com
by Thomas Chevrolet on 12/16/2024