Thomas Chevrolet
Dealership Service Review
I purchased a new vehicle which shortly after had major issues. These issues were covered by warranty but quickly snowballed into repairs completely unrelated to the original problem among improper fixes to the leak. A water leak soaked the interior and continued to as the service dept. did not want to give me a rental while the looked at and attempted to fix the leak, which took three times and is still an issue. They damaged my seats, carpet, paint, headliner and dashboard. All from a "simple" repair of a window seal. The service manager was lying to the GM rep stating my seats and carpet were never wet, when the service order written by them clearly stated everything was wet. They now are refusing to properly replace and fix parts that were damaged by water. Now i have a huge concern for mold as the truck was never dried and has been soaked for months on end. My electronics are also wet and the headliner is stained....long story short they are saying oh well take it up with GM the Thomas is not going to replace anything else. They do not stand behind their sales nor do they care to satisfy customers. They only seek to get you in and out at their convenience (i have made 7-8 separate trips for this issue). I would not recommend buying anything here based soley on their service dept. I regret my decision of buying a truck from them and would give them zero stars if I could. I could not even get answers from the management there until I went to a corporate level.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No