Terrible service department. Issues are never fixed and you have to go back multiple times to have anything addressed. Service Advisors only document issues but do not quality control anything that technicians tell them. Awful experience. I have taken car in 4 times for same issue, and though Service Advisors have experienced and commented on this issue, i keep driving off the lot and seeing that nothing was fixed. This happens every time i report an issue to this dealership. Service Manager does not return calls either, which is infuriating. Feel helpless and gullible for buying a car here. Stay away
Happy with my new Jeep and fair pricing
I was lucky to find a dealership and a sales rep that made it possible for me to purchase the exact Jeep I wanted. David Susko did everything possible to make that happen. I would highly recommend South Hills Chrysler Jeep. Thank you Mr. Susko for your help.
Very attentive to our needs
I started the process of trading in a Jeep that my daughter had purchased from South Hills Jeep for a new Patriot. Although there were a number of special circumstances involved with the purchase - our sales rep Dave Susko went above and beyond to help us. Eventually even the dealership owner got involved and made it possible for my daughter to complete the deal. I higher recommend this dealership -
Took my car in for inspection and was told I needed work. The estimate was off by hundreds of dollars and they did work that was not authorized. Never had anyone there contact me even after service guy promised me I would get a phone call. I never had response from my email either.
Poor Service - Dealer Just Doesn't Care
I have taken my Jeep into this Service Department several times for the same issue and keep receiving the response that the car is 'functioning normally'. It is obvious that a problem exists with my car, which I purchased new approx. 18 months ago, but they keep implying that I am either lying or crazy. It is impossible to reach the Service Manager on the phone and nobody returns calls, including the Service Manager (Bill Winter) and Sales Manager (Jim Kostic). I received a call from this dealership 90 minutes after I dropped my car off for my latest appointment and they told me the car is functioning normally. 90 minutes is not nearly enough time to properly diagnose a complex issue, and I have lost complete faith in their willingness to service their customers.
Great Purchasing Experience
I've been buying here for almost 10 years, maybe longer. Went in looking for a deal and once again I wasn't disappointed. 2014 RAM 1500 Express at a great price and an easy transaction. Sales, service and management all are first class...thanks again! Love my first truck!
I was interested in purchasing a new Jeep Cherokee Trailhawk at South Hills Chrysler- Jeep and made an appointment with Ray I in sales...what a pleasant surprise! Ray greeted me at the door, showed me the dealership inventory for the Jeep Trail- hawk,and made the whole purchasing ex- perience a very pleasant event! Ray I is efficient,friendly,courteous, and very knowledgeable about the product and I would recommend him and South Hills Chrysler Jeep Kia to anyone! Again, a wonderful buying experience thanks to Ray I!
Honest, Responsive, and Knowledgeable
The days of walking into a dealership cold turkey are rapidly on the decline. In today's age where information is readily available online (vehicle pricing, financing options, warranty expectations), consumers have the ability to do their homework and prepare for communication with dealerships. When they do this (as in my situation), theyre really looking for a place that will provide accurate information in a timely manner. If this sounds like you in any way, then you will be pleasantly surprised with South Hills Chrysler Jeep. Working with Christine O. from the Internet Sales Department was nothing short of amazing. She was forthright with any information I asked for, and remained extremely responsive throughout the process. At no point did I feel like the dealer was trying to hide something. And, equally as important, it never seemed like they were trying to provide just enough information, only to lure me to the dealership in order to corner me into something I wasnt 100% comfortable with. Other dealerships in the area could learn a great deal from South Hills. Most (not all) consumers dont object to car dealerships making money. What they typically have issue with is not being able to gather the information required to make an educated purchase. South Hills takes all of the ambiguity out of the equation, and leaves their clients in a position to treat a car purchase for what it is: a serious financial decision that shouldnt be done in fear or nervousness when backed into a corner by overly aggressive salespeople. Full disclosure, I ended up making my purchase from a different dealer (I was able to acquire better financing through the other dealers lender), but I will certainly consider South Hills in all of my future purchases. Dont be afraid to ask questions. South Hills will help you through it. And as long as youre reasonable and understand that they need to make a profit too, theres no question that you can drive off leaving all parties involved happy.
This is our 3rd lease through South Hills Chrysler Jeep and for the 3rd time we have received outstanding service. Domenic Z is an outstanding salesman who understood our special circumstances (I am handicapped) and provided the monthly payment that we needed, an extremely quick and efficient lease process and is even helping to complete paperwork needed to help with financial assistance for the purchase of an adaptive lift that needs to be installed in this vehicle. Domenic and South Hills Chrysler Jeep will certainly receive my business for either the purchase of my current vehicle or lease of the next.
Customer service is hard to come by. SHCJ is excellent!!
I just recently leased a 2014 Jeep Grand Cherokee Limited 4x4. My salesman Brent M was outstanding. All of my expectations and needs were met for the vehicle chosen. I told him where I needed my monthly payment to be and having to negotiate wasn't necessary. I appreciated that he didn't try to upswell me into something I couldn't afford. I am very happy with my purchase and experience. Excellent customer service!
sales great! service, not so great!
When I had my vehicle in for service, the problem was not completely fixed. They also found a new problem. I was quoted a price for the part-which I could not afford. Upon further research, I had another Jeep dealership purchase and install the part for $250 less than the part price I was quoted here. Also, when I left with my vehicle still not working properly, I had to travel on the turnpike. It wasn't until I was at the toll booth that I discovered all of my change was gone, even the pennies. I would not recommend this service department to anyone. On the other hand, while I was waiting, the salesman, who I told it would be a few years before I would be trading-in, still spent his time showing me the different vehicles I am interested in. So as I said before Sales Great! Service Fail!