South Hills Chrysler Dodge Jeep Ram Fiat
Dealership Service Review
I have taken my Jeep into this Service Department several times for the same issue and keep receiving the response that the car is 'functioning normally'. It is obvious that a problem exists with my car, which I purchased new approx. 18 months ago, but they keep implying that I am either lying or crazy. It is impossible to reach the Service Manager on the phone and nobody returns calls, including the Service Manager (Bill Winter) and Sales Manager (Jim Kostic). I received a call from this dealership 90 minutes after I dropped my car off for my latest appointment and they told me the car is functioning normally. 90 minutes is not nearly enough time to properly diagnose a complex issue, and I have lost complete faith in their willingness to service their customers.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No