Customer Reviews of Woltz and Wind Ford
Review type:
Woltz and Wind Ford Excels
by wayne.willy on 03/06/2024Unsurpassed since I met them in1983. now, they even pick up your car when it is time for preventative maintenance. you know the employees are happy when the greet you with a smile every time.The Escape is a much improved car since 2023.Great Service
by Travis N on 12/02/2021Great service every time!Hi Travis, thank you for your wonderful response to the quality of service our Staff provides! Safe travels!
John Yarowenko
by John ya on 10/29/2021ExcellentHello John, thank you for leaving such a great review and high star rating. Safe travels!
Inspection
by Massella on 10/29/2021All work done quickly w/o any difficulties.Hello, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
F-150 service
by H2P_STRU on 08/01/2021Had an issue with my power running boards. They were able to get me in on short notice and kept me informed the entire time work was being performed.Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Service
by Emilyfarmer on 07/04/2021My car was in the shop for 4+ months where they managed to return it to me 3 times still broken causing me to break down driving home from the shop. Most recently on my 4th pick up after service, i picked it up from having the transmission… replaced, they didn't even change the oil out and returned it to me with the oil change light on..even though they knew all 3 times the car was severely smoking burning up the fluids. One week after a transmission change and my car is doing the exact same thing it was 5 months ago. I'm back at square one with a car covered by an extended warranty I paid for but with a car that is STILL BROKEN.Hi, we are so disappointed to learn of this situation you have described. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact Jim Morgan at (412) 279-5755 x237 at your earliest convenience and we will do our best to make this right.
Woltz and Wind Service
by Fordflex on 06/22/2021EasyHi, thank you so much for your high rating! We look forward to your next visit! Take care!
Great Experience
by EMontgo on 05/10/2021Woltz and Wind are great to work with and expeditious in turning my vehicle around. Was in and out quickly. Thank you for the great service.Hello, we're pleased to hear everything was completed to your satisfaction! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
body shop work
by pat glantz on 05/03/2021they went over and above to repair my chevy tahoe they kept me updated on the work and I was very pleased with the resultsHi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Woltz & Wind Ford - Heidelberg, PA
by LoveMyFord on 03/12/2021updated 03/18/2021There were several recalls on our vehicle. We scheduled the appointment, dropped off the car, and everything was completely timely. Great communication! Great Service!!!Hello there, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!
Inspection
by Mike100 on 09/18/2020The night drop off and pick up was really easy.Battery Dead!!
by Christine on 08/22/2020Was away on vacation came home car was dead, got a new battery a year ago. AAA got it started, called WWF they said battery under warranty come in to replace. Did diagnostics tests never found anything, had car for 2 days and battery never… replaced. Had oil changed and tires rotated , wish they would have replaced it thou.Great service
by 3renee8 on 07/26/2020The issue was quickly and more importantly properly fixed!Ripoff and liars.
by Kaitiebug on 07/15/2020Brought car in for inspection and emissions, alignment, tire balance, and 2 warranty concerns. One warranty concern was taken care off. The other I still haven’t been updated on and it’s been a few weeks now and I’d like it to be completed… already considering I already paid the deductible on it. The emissions was fine. Alignment and balance seems good. But here’s the issue I have. The tech straight up lied to me about my car. They failed my car for inspection because it had a “pulsating” brake pedal and quoted me 550$ to do the front brakes and they failed me for my driver side mirror for having a hazy in the liquid crystal display on it when they sold me the car like that almost exactly a year ago and they passed it then no issue. The mirror glass was quoted at 350$!? For a piece of glass without the dimming feature. I looked the entire car over before I brought it there and my brakes are 7s all the way around. Not failing at all. Bonded pads fail at 2 and a non existent pulsating isn’t failable. I offered to fix the car myself because I can get upgraded brakes all the way around for 300$ and mirror glass for 70$ and the service rep told me they wouldn’t certify my work if I fixed it myself and that I couldn’t bring it back for a retest if I fixed it even though that makes absolutely no sense. I fix my cars my self all the time and any shop will inspect it just fine. The biggest annoyance is that I took my car to a different shop and they said my brakes were very good and my mirror was not an issue as it wasn’t cracked and the reflective backing wasn’t compromised. Never get anything inspected here. They’re [non-permissible content removed]. Legally you are entitled to fix your own vehicle and bring it back for a free retest within 30 days. Save yourself and go to any shop except a dealership unless it’s warranty. But beware. They will take your deductible and never call you. It doesn’t take 3 weeks to order a door wiring harness. Ridiculous. The service rep was very rude and very unhelpful and completely not understanding and wouldn’t listen. The tech didn’t even put a half a mile on my car the whole time it was there.Kaitlyn, I would like to apologize that everything didn't go smoothly while you were in for service. I would like to point out, however, that your receipt states the only thing your car failed for is the left front mirror being unclear/ hazy. The service advisor and technician were just letting you know that there was a pulsation in the brakes and the cost to repair that was $425.00 plus tax. Again, this was printed on your receipt for your records. As for the deductible, that was paid to cover both items. Unfortunately, we (Woltz & Wind Ford and other dealers) are at the mercy of our parts suppliers to get us the parts that we need to complete the repairs on all vehicles. In this case, the parts are still not available and we still don’t have an off-backorder date. Rest assured that when we receive the parts you will receive a card in the mail and also a phone call letting you know they have arrived and we will get them installed. Thankfully, the part that is needed is for the interior lights and will not cause the vehicle to be inoperable while we wait.
Customer
by Byoung412 on 06/09/2020The service department was very helpful in resolving a complex problem I had with the out of state dealer, from whom I had purchased my 2016 C-Max. They really went the extra mile to help me document the repairs needed on the brakes to pass… PA inspection, and get the seller to compensate me. Very happy with Woltz & Wind Service Dept.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Ford Fusion Service
by davegreenpgh on 05/26/2020Work done as promised on timeDavegreenpgh, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Ford Escape
by paulette on 02/17/2020Dealership really had taken care of us, and provided us with a Curtsy car so we would not be stranded.It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
F150 Service
by Nokitov on 01/28/2020I took my F150 without an appointment to Woltz and wind Ford as it wouldn’t go any faster than idle. Ziggy promised that he would get to it within three days and they did diagnosed the problem and fixed it to my complete satisfaction they… had to replace the throttlebodyZiggy
by Dennis Brown on 07/14/2019As I have stated in past surveys Ziggy ALWAYS goes that EXTRA effort to assist you in any way . Rebates , Ford points and making sure things are done right. His side kick Rich is always helpful to lend Ziggy a hand when things get… extremely busy for him . I would say the Woltz & Wind service team is ALWAYS there to help each other.Wow Dennis, we love reading reviews like this! We hope you continue to choose Woltz and Wind Ford for all your vehicle needs! Take care!
Major Repair
by PGHPAULIE on 07/11/2019Kept me fully informed of progress and estimated completion. Charged the quoted price. 1 Rebuilt Engine and replaced 2 catalytic converters truck is running like a new truckHello, thank you for sharing your experience at Woltz and Wind Ford! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Slow and sloppy once again
by We’re Done on 06/29/2019This is probably the last time we will use WW for our Ford service. Clearly, the Service Dept has become so busy with commercial business that they have no time for the regular customer. Compete lack of communication and when they do… communicate, they don’t listen or deliver on completion times, service updates, etc. The only way we ever get anything done is after the car is already a day later than promised and we have to fight with the tech, the service mgr and even the General Manager. Proving that the WW is so broken, we have received texts and emails asking us to comment on our last visit. It’s obvious that the folks making those calls and sending those texts had any idea that we had to elevate our issues to the GM level. Simply stated, after 20+ years of customer loyalty, you have finally driven us away. I know that probably doesn’t matter to WW, because the Service Dept is already booked to capacity. Losing us won’t move the needle or change how you operate - and that’s unfortunate.
"Pittsburgh's Award Winning Ford Dealership! Stop by and visit us today at Woltz & Wind Ford in Heidelberg, Pittsburgh, South Hills, Bethel Park, and Coraopolis, your local Ford dealer for New, Used Car, Truck, SUV dealership. We take pride in the vehicles we sell and strive to succeed in great customer experience and satisfaction."
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
- Vending Machines
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Gabi Porter on 03/08/2024