Beaverton INFINITI
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Customer Reviews of Beaverton INFINITI
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[non-permissible content removed]! Do not trust this dealership!
by Emerald C on 09/23/2022Bought a Mini Cooper from this dealership. Should have trusted my gut and not bought it. Eddie told me he bought it off the street but then told my husband it was a trade in. It's check engine light was on and they said it was because they… had put in a new thermostat and not reset the code. There was also a lightbulb sign on and they said that was because one of the internal colorful LED's was out. They reset the code and we purchased the car. In a few days, the code was back. Took it back to them, they kept it for 3 days. Finally they said they were waiting for a Mini technician to come over (the Mini dealership is next door) and work with them to figure out what was wrong. They claimed the Mini technician told them to clean the oxygen sensor. So they said they fixed it and sent the car back. In 3 more days, the code was back on and driving rough and jerky. The timeline to return the car had now expired. I took it to Mini. Mini said they never went over to Infiniti to work with them on the car and they would never do that. So Beaverton Infiniti LIED! Mini also said the engine oil was very low and dirty and needed to be changed. They sold a car without even changing it's oil!! The lightbulb sign was there because the entire tail light housing had melted internally and the lights and wires needed replacing (the warning light doesn't come on for internal LED lights), and the check engine light was on because the oxygen sensor wires were also melted. So Beaverton Infiniti was just resetting the code each time and pretending they were fixing the issue. They didn't even check the oil and top it off! There was also a crack in the coolant tank! So I ended up paying for over $2000 in repairs on a car they sold me way over the KBB value! I wrote to the owner (David) via the website letting him know that we had been lied to and cheated and heard nothing back. So I'd say, don't buy any car from there people! Horrible experience and no responsibility for the lies!Worst Customer Service
by Don on 08/20/2021Contacted dealership via online reguarding car they had. Confirmed with sales person that car was available and had options that we wanted. Told sales person that we did not need financing that we had cash. He asked how soon we could come… in to see the car. I told him because of scheduled appointments it would be 4 days. Also we did not live in the same state so we would be flying in to see and purchase. In the conversation I asked him 3 different times to check on a couple of things on the car and let me know. This was on a Friday afternoon. I did not hear back from him over the weekend so I thought maybe he didn't work the weekend. I did not hear back on Monday so I sent another message asking about the items I had asked him to do. Again no response. The next morning I purchased airline tickets (one way non refundable) and got a cashier's check for the amount of the car plus tax license and fees per the workup previously done on line. The next morning the day we were supposed to fly out still no response. I figured I better try contacting them again before we left. Much to my surprise the car now is no longer for sale. I thought why would they do that without any contact what so ever? I tried contact the dealership sales manager to express my displeasure as to how I was treated. Needless to say no return calls. I then sent him an e-mail explaining what had happened and how upset I was about the non service I had received. I don't know why but I expected some kind of response but 3 dats later nothing. In the car business you only have one thing you are selling and that is service. Every dealer has cars to sell and the only thing you can set yourself apart with is service. DO NOT BUY from this dealership. if you expect ANY kind of service You won't get it.Great Experience
by Rachel on 02/27/2019Beaverton INFINITI has outstanding customer service. My husband and I had been car shopping for about a month and having horrible luck, then we experienced the professionalism and friendliness of Beaverton INFINITI. They made our car buying… experience so easy. I really can’t get over how happy I am about our purchase!! Big thanks to Sam and Amin.Awful service
by RichardSh on 09/15/2016I dealt with the manager Calvin from Beaverton Infiniti. Unfortunately I purchased a vehicle from them. My experience could've been worse. It was always so hard to reach somebody on the phone (sales manager, main manager, finance… department). Nobody never answer the phone calls and never call back after all my left messages. I tried to apply for a loan with Beaverton. But first I waited for 2 or 3 days when our sales manager will be back in the office after days off, then we waited few days to get the answers from the banks they applied for our loan and in the end they offered me the awful terms with the promise that I will be not able to have better deal. I decided to go to my local banks and try to apply by myself. Beaverton manager said they are not going to hold a car for us no more even if we already paid the deposit. This is unbelievable! I waited so long to hearing from them and they didnt want to give 2 days to see my options. The first bank I applied gives me the loan with 100 times better terms so I was ready to purchase my car. Infiniti wanted me to use their transport company and ask for transportation $1,500. While when I did request for transfer almost all companies give me the price about $950. We received the vehicle this morning without any title or even a temporary trip permit. We came to DMV for receive the temporary tag but they needs a title which nobody send us. Beaverton decided to send it to the bank even if we never ask them for. Bank said they will get the title only in 30 days and so DMV refuse give us a temporary tag. We asked for the copy of title, but Beaverton doesn't have it. So we don't have a title, bank doesn't have it, Beaverton doesn't have it! And nobody wants to help us. We just spent 55k on the car that we can not use now for at least one month. This is ridiculous. The worst service in our lives!!!The only place to buy a New or Quality Used a Infinity
by jaxn1 on 04/25/2015I would highly rate this dealership and the team of professionals that are there to serve your either new ofr quality used Infinity. My wife and I were thoroughly pleased with how we were treated and especially would have you ask for… Robert Sontag for helping you find and get into a quality ride.Best experience with a lease
by TJisoneof8 on 03/25/2015This was the best experience when trying to lease a car. Knowledgeable, friendly and thorough. Definitely will go back for next car!Best new car experience ever!
by jaxn1 on 02/25/2015Robert Sontag helped us with our search and was wonderful to deal with! We would highly recommend him to anyone looking an Infinity! All of the people we dealt with were helpful, friendly, and made the experience enjoyable! We rate this… team from sales to service a 10+. Thank you.Top Notch Dealership, Sales, Service
by bigj10 on 10/14/2014I have purchased 4 Infiniti's since 2003 (all upgrades) from salesman John Hart. The whole atmosphere is always a truly pleasant, refreshing experience above reproach. You are treated with genuine respect, concern, and honesty with… absolutely no pushiness. In addition their service is top notch with outstanding customer treatment. Infiniti's are luxury vehicles of high quality and reliability and this dealership definitely meets and exceeds that criteria. I have always left feeling highly satisfied and have never had any regrets. If you visit the dealership try to get John Hart as a salesperson or contact, you will not be disappointed. He has gained my upmost respect and I plan on additional purchases from him and many more years of being in the Beaverton Infinity Dealership family.Infinity Purchase
by JRIII on 07/24/2014We stopped by on a whim to kill some time. We ended up trading our SUV in on our second G sedan. We were treated with respect and given the time to decide just what we wanted without pressure. The trade figures were fair and we were in… agreement very quickly. My only negative is that regardless of the amount you finance, the process is bottlenecked at the finance person. Their should be an expedited process.110% Satisfied with Beaverton Infiniti and my certified pre-owned M35x
by ljg143 on 07/17/2009As a Customer Service Development Consultant I am very picky when it comes to passing out compliments. But when credit is due... Beaverton Infiniti deserves one of my top awards. Throughout the process of purchasing my certified pre-owned… M35X, I was treated with integrity and respect. I can frankly say the experience was fun. John Hart, my Sales Consultant, shared his knowledge without ever being pushy. He, along with many others I spoke to at the dealership, helped direct me to the right vehicle at the right price. Before I made my purchase decision, I had done my homework. I knew Infiniti was the car for me but a new M35x with all the bells and whistles I wanted didn't fit my budget. John found me a stellar, certified pre-owned M35x. It took several weeks, but his follow up kept me coming back. A friend of mine referred me to Beaverton Infiniti. He and his wife both drive Infiniti's and have had only superb experience with their cars and this dealership. I think I owe them dinner for introducing me to such a fine organization.Great Dealership, Excellent Serivce
by steve_pdx on 06/28/2009This is my second dealing with Beaverton Infiniti, and it was as great as the first. My first experience there was to lease a 2006 FX35, and Pat Blanchat was my salesman. Pat is extremely knowledgeable with Infiniti automobiles and very… friendly and good humored, as were the rest of the staff there. As our FX was nearing the end of our lease, it was time for a new car, and this time we decided to pay cash instead. On June 23, 2009, Pat sold us a new 2009 G37x Coupe, in the very same spirit of professionalism and courtesy as before. Hanna Stinson, the Business Manager, was patient, friendly and courteous as we went over additional items to complete the transaction. Hanna successfully and generously negotiated the final out-the-door cost for us. My wife and I walked out of there with the feeling of being treated fairly and friendly, and just like the first time, we felt they truly appreciated our business. Car buying is not easy at most dealerships, but I can honestly say that doing business with Beaverton Infiniti (twice now for my wife and I) has truly been a very nice experience indeed. I should also add that the service department is top-notch. We have always received great, friendly service from the staff there as well. Infiniti is a higher class of automobile, and we feel Beaverton Infiniti and their friendly staff matches that class point-for-point in the car buying experience. We'll be back!Purchasing Experience at Beaverton Infinity
by maggie38 on 06/17/2009We just recently bought a new 2009 Infinity G37X from Beaverton Infinity and our salesman was Marco Peiravani. Marco was great to do business with. There was no high pressure sales tactics and it was a pleasant buying experience. Everyone… at Beaverton Infinity treated us well. We felt they wanted our business and earned it.Would Highly recommend this dealer
by lyle57 on 05/10/2009My salesperson, John Hart, was amazingly well informed about his product. My M35S is an incredible vehicle and I could not be happier with the entire buying experience.Very Good Buying Experience
by justaguy8 on 04/23/2008We recently went to the Beaverton Infinity Dealer after taking a Lexus for an overnight test drive. The previous reviewers comments made us wary but we had a good experience with salesman Israel Garza. Yes the lot is small but they are… building a new luxury lot up the road. Since when is the lot size a factor in the buying experience? Our salesman was extremely knowledgeable about the car, a used 2006 M45 with every bell and whistle. He showed appropriate deference to my wife, had us drive it from the lot through town, winding roads, freeway, bumps, railroad tracks etc. We liked the looks, pep and features of the car. It was what we were looking for. Could we have paid less by flying 1000 miles to S.F.? Maybe but then how many of us do that? He gave us all the time we needed. We even left and finished the negotiations by phone. We felt we negotiated a fair price and yes they did negotiate.Avoid Beaverton Infiniti Like the Plague
by hopslover on 01/31/2008My wife's been looking at the Acura TL-S and I asked her to consider the Infiniti G35 Sport (we've got growing kids, so coupes are out). The fact that I even considered an Infiniti, given our long, sorid history with our Nissan Crapsima,… is a testament to how good the G looks on paper. We looked at both cars at the Portland Auto show and scheduled test drives for both. In hindsight, our experiences with the salespeople there was a harbinger of what would come. The Acura salesman was very laid back and helpful. The infiniti salespeople were helpful, but seemed arrogant and more like your stereotypical car salesmen. When my 5'5" wife sat in the back of the G37 coupe and had to cock her head to one side for lack of headroom, the salesman exclaimed, "oh, every coupe is like that". Really? Because the Honda Civic coupe isn't and that's one of their smallest cars. We knew going into our Infiniti search that it would be somewhat difficult finding what we wanted; a manual in some color other than silver, gray, or white. When we inquired about it, they assured us that what we wanted would be next to impossible to find. Given the lack of dealerships (only three in the entire Northwest) and the four-month lead time required for factory orders, we were basically stuck with whatever they had. Oh, we could have one shipped in from elsewhere, maybe, but it could cost "thousands" to do that. We live on the Eastside, so immediately after the show, we went to Portland Acura and drove a red 6spd manual Type-S (exactly what my wife wanted). I knew Acura had a $2000 dealer incentive, so I was confident we could get it for about $35k. The next day, we went over to Beaverton Infiniti. The dealership is very inconveniently located and is sandwiched between several very busy, criss-crossing roads. The roads are so bad there that they don't even let you drive off the lot. Instead, they drive you to some safe location and let you take over. It's also a very small lot, as we learned later. Compared with the royal treatment we had received at Acura, the sales experience at Beaverton Infiniti was horrible. Our salesman was too busy to deal with us, so he passed us on to someone else. Okay, that happens; no problem. The new salesman led us to a white G35 5spd auto sedan with a G35-S emblazoned on the back. Compared to the Acura, the ride was very noisy and the suspension was somewhat squishy. The headroom in the back wasn't good, either. I'm only 5' 9", but my head was brushing up against the top. I didn't experience that in either the Acura or the Civic sedan my mother just bought. In fact, it was exactly the same as the headroom in the Civic COUPE I sat in when my mom was shopping for Civics. That said, the G35's not quite as common as the TL, I like the exterior lines a bit better, the interior was maybe a little nicer than the Acura, and the seemless IPod integration was awesome (although I've since heard that the Infiniti navigation system has some odd quirks I don't think I could live with). I'd purchased an ITouch for my wife in preparation for her new car and was disappointed to find that Acura discontinued the dealer-added system this year. I looked at the window sticker of the car we were driving and was suprised to see it read "Journey". I casually asked the salesman what the difference between a Journey and Sport was. He hemmed and hawed a bit and said something about the suspension being stiffer and arms being longer, etc. I told him I didn't understand why we were in a Journey when we asked for a Sport. No response from him. When we returned, he led us into the showroom to "talk numbers". I thought we'd made it pretty clear what we wanted and the website indicated they had six or seven Sports, but he couldn't seem to find anything on his inventory sheet, which consided of some VIN numbers and MSRPs. He kept stopping on a VIN, typing it into the computer, and deciding it didn't match.site still nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnneeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeedddddddddddddddddddddddddddddddddddddddddddddsssssssssssssssssssssssssssssssssssssssssss ability to edit.......................................................
Actually there are four dealerships in the NW: 1)Fife,WA 2)Kirkland,WA 3)Spokane,WA 4)Beaverton,ID I am aware of a few folks who got deals worth getting down CA way (29 dealerships) and further. Some make a vacation out of what they save vs buying locally (relative). The review validates my belief that that most effective (and least hassle) comes by reaching terms by email and phone. I was not impressed w/Beaverton for many of the same reasons. The difference was I went once. To inspect the car (G37 6SMT), pay, leave. Took three months (not four)from placing order to delivery. Considering the G37 had only been out for six weeks, getting exactly what I wanted, at $2,200 below MSRP was fine enough. If I want a warm and fuzzy experience I'm not expecting it when negotiating the exact car I want. I'm sure it happens, & congrats on your Acura experience, but WTF, so the lot sucks, they (like many others)have shifty salespeople. BTW their GM is a real peace of work). All I cared about was getting the best bang for the buck in it's class (entry level lux/sport coupe)... the G is amazing. For the money (or even $10,000 more) no other can compare better. Bottom line, why waste time on any stealership's home-turf? Once you KNOW what you want(BTW Acura/Lexus/BMW operate at higher holdback/margin than Infiniti). The internet is your friend. Do your homework (many car specific forums on them there interwebs,w/tons of useful information, hit Edmunds a time or two. Decide what you want. If I wasn't sure what I wanted and needed to test drive a few, I'd do it and leave. Once you know what you want send out some email to all- w/in however many miles you're willing to go to get it-any bumps along the way sooo much less of an annoyance than driving around, talking to random salespeople...playing their game. I bought for the car, not the "relationship" w/the dealer. All I wanted from the dealer was my car at the best price w/what I wanted. Absolutly the only reason to buy from Beaverton. And yes, the showroom is pretty sad. All I cared about was 'show' me my car. Not all salespeople are borderline sociopaths nor are their locations hellholes...but will say after I drove off I did feel like I needed a shower, brief as my visit was. /Love cars...hate dealerships (or at least the process of buying from them). Doing it the way I did just sucked less, a lot less.
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About our dealership
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by idahosiirto on 12/06/2010