Lithia Chrysler Jeep Dodge RAM FIAT of Medford
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Customer Reviews of Lithia Chrysler Jeep Dodge RAM FIAT of Medford
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Stellar service
by RedDurango on 09/12/2016updated 09/28/2016The service at Lithia Dodge of Medford is outstanding, from the salesman and finance office to the crew that cleans the automobiles at the last minute due to a purchase. Everyone is friendly, efficient and professional. Plus I absolutely… LOVE my new car! We have recommended several to this dealership.Great
by Jasonmason on 07/06/2016updated 08/04/2016I live 250 miles away. And was looking for a specific color for a ram 2500. Found the one I liked on the internet. called and Howard answered. Dealt with him over a few days via phone/text/email. We agreed on a trade in amount. And drove… down there and the deal didn't change at all. Overall very pleased with my buying experience.Helped at last.
by uncleron54 on 07/09/2016Our recent car buying at Lithia medford dodge was a real up and down deal. We bought 1 car that turnned out not ready for sale. When we could not contact the salesman I just had it towedin to the dealership after talking to a nice young… lady whos name I can't remember. After several days of no news We finaily talked to Bill in the service dept. who got us in touch with Dave Struble and Travis Wolf They were great, getting us into a good car overnight. and the writter,that we signed all the new papers with did a great job. I belieave his name was Mr. Ellenwood. Thanks a lot for your great efforts to help us.Very pleased
by Kj41977 on 06/15/2016Went new car shopping and my first experience at another lot left a bad taste in my mouth however I was willing to try again at Lithia Jeep in Medford. From the gate I felt welcome. Simple things like holding the door open for me and… every associate more than happy to help. The sales associate was very pleasant and patient with us and allowed multiple test drives without any exasperation. Our finance manager was thorough and did not keep us in the office any longer than we needed to be. He also got us an excellent rate and talked our lender down 50% on our APR!! My next purchase will be here in the future!2016 Jeep Wrangler Unlimited Sahara
by rbdoregon on 06/13/2016Bryce Faulkner (Sales) and Caelin Ellenwood (GSManager) were top notch. Highly Recommend this dealership and if at all possibly work with these guys. They listen and pay attention, fulfill promises and both are truly honest. I am proud… to say that we were able to work with them. We left happy with zero complaints or issues.LITHIA RAM 2500 BRETT WALLAN SALESPERSON 100% SATISFIED! Thank you Brett!
by Wasnok1 on 06/02/2016Brett Wallan did an outstanding job start to finish. I bought out of state. He picked me up at the airport. He made sure I knew what every button did on my RAM 2500. Great job highly recommend Brett!Great People and a Great Crossover
by Ardulice on 04/24/2016Had a fantastic time getting my wife hooked up with some new wheels. Everybody we dealt with at Lithia were just straight up cool. From Landon Langdon the salesman to the finance guy Glenn Galloway who went out of his way to get us a better… APR even after the deal was inked. I totally recommend these folks to anybody in the market for a sweet ride.Great Service!!
by Thinkinpink806 on 10/19/2015updated 11/12/2015Wow! I am so happy with my car buying experience at Lithia. Travis was so patient with our circumstances and pickiness and really gauged what we needed. He found us the perfect car, but also made it even better with a brand new car!! So… grateful to have had his help!Awesome experience with the Internet Sales Team
by joeygunz86 on 10/30/2015updated 11/11/2015Thanks goes to Howard Forte for getting us an amazing deal on a new Renegade Trailhawk and for working a great price for my trade! We'll be back to see Howard the next time we need a new Jeep!Great experience at Lithia Dodge
by lonnie1234 on 09/19/2015Dan Blair and the best service department ever made purchasing my Ram an enjoyable experience. Congratulations to each for a job well done. Ann and I could not be happier with Lithia Dodge sales and service. Thank you. Lonnie and Ann… HarperThe Sale
by Loveboats on 05/27/2015updated 06/05/2015In this case the truck sold it self. I never have owned a dodge in my life but my kids do. They have proven to me how tough they are. The only thing that I left out in the space was while they were working up the deal finding a lender etc.… My sales men left me and went and hung around with other sales people. Every now and then he would tell me that there working on it. Should only be 5 more minutes and I felt that he was just telling me that so I wouldn't leave and I almost did a few times but I was already there and I just wanted it done. Gwen was a very nice help full Lady. She knew her job well and it showed. Then the gentle men that was telling me about the truck on how to operate it etc. Well he talked a 100 miles an hour and I just gave up and said yes- ok - what ever. Maybe you should tell the basics and encourage me to go drive and come back and I will tell you more. Your sales people are just trying to pack to much into my little brain and finally I said the heck with it. Like I say the truck sold it self and I love my truck.Dodge Charger purchase
by littlecows4me on 03/21/2015updated 03/30/2015Paperwork was completed in a timely manner. Salesperson described important features and synced phone. Everyone was friendly.New vehicle purchase
by rdbeyer on 03/08/2015updated 03/23/2015I would give five stars, however, we are still waiting to get the second key fob for the car we purchased, we were promised we would receive it and still have not and it has been two months already.Used 2011 Ram 1500 Laramie
by RBDoregon on 02/15/2015Sales team (Brian especially) was patient, friendly, understanding and listened to my needs and wants. I was extremely happy that there was "NOT" usual pressure tactics. I let them know where I needed to be on price for both my trade in… and price of the truck (and I admit that I was high on the trade in and low on the purchase price), Lithia did everything in there power to make that happen, even though we did not hit my exact price they got really, really close again without the pressure. I drove off the lot (in my new used truck) feeling empowered but best of all like I was treated good and got a good deal. I have nothing but good things to say about my treatment and nothing but good things to say about all of the folks at Lithia Dodge Medford.Nightmare
by Amyro on 08/03/2014Unbelievable Nightmare! Be very aware, above and beyond in the usual car dealer dishonesty department! I live in another town and worked with the salesman over the phone for 6 days, worked the deal to within a few dollars of the payment I… stated I could make monthly. On day 5 I was on the website and noticed that the price of the vehicle had dropped by $2000 online and I had to call the salesman's attention to this or they would have sold it me at the higher price. Day 6 I was told the financing was "approved"at the lowest rate and my payment was lower than he originally stated it would be, I was happy with this, he stated it was a "done deal". I only drove 90 miles to Medford to pick up the vehicle because the salesman stated "done deal" financing was approved. When I arrived at Lithia Medford I waited for over an hour before even speaking with the finance manager, who then came out with a completely different financing approval than stated to me by the salesman. The rate was 2% higher and the payment was $20 a month higher than the "done deal" stated to me over the phone. I immediately said no deal this isn't the deal I came over here expecting to sign. Waited another hour because finance manager said let me work on this more, salesman came out and stated the finance manager was going to "force" the credit union to approve the lower rate and payment. At this point they had us move personal items to the new car and removed the license plates to be transferred to the new car and continued with additional paperwork to stall me and keep in the store before they had completed the financing. Another hour later the finance manager brings me into his office and explains that the lower rate was not approved and the higher rate is the best he can offer, but I was "approved" before I drove to Medford to sign paperwork that was already supposed to be done. He stated I could sign the higher deal and take the vehicle that day, extending my term by 4 payments still not lowering my monthly payment to what was originally stated to me and take a contract written for the lower rate to the credit union myself and "hope for the best" that they would finance that, but then if they don't I'm stuck in the vehicle at the higher rate. The entire 4 hours that we were waiting and going through this game with them, the salesman, finance manager, and another salesman took turns playing their roles to stall us further and not one of them told the truth. After this experience I will never work with Lithia again, terrible customer service! I almost can't believe this experience actually happened, but I guess it's ok to treat people that way when you have a monopoly on the car business in Southern Oregon.Bought a certified used car
by bonniet on 08/02/2007I found a cute little kia rio used car at Lithia Chrysler Dodge Jeep. The buying process was quick, simple, and I didn't feel pressured at all. I was happy with the selection, and felt like I could trust that the car the sold me was in as… good condition under the hood, as it was on the outside. The whole process took about an hour, and the salesman even followed me over to my house to get copies of a few documents needed for the final. Plus they filled up the tank before I left the lot. The car is stilling running great, and have no problems 4 months later. I would recommend buying a car from them. I felt like I got my money's worth, and am pleased with my experience.
About our dealership
Hello Amy. I am sorry the interest rate the bank approved is not satisfactory for you yet. I have attempted to call you to discuss your financing. If we can speak, maybe I can get new information from you to improve the loan. My Number is 541-776-6490 and I promise to personally get involved and try and resolve this issue to your satisfaction. Rich Summers, General Manager
by medford_cjd on 08/05/2014