Lithia Chrysler Jeep Dodge Ram of Klamath Falls
Customer Reviews of Lithia Chrysler Jeep Dodge Ram of Klamath Falls
Review type:
Great experience
Oil Change
by Linda on 03/31/2024When I arrived around 10am there was a 2 hour wait. The technician suggested I come back after 3pm because it’s usually not busy and can get right in. That’s what I did and got in and out quickly. Great suggestion!Hi Linda, and thanks for your kind words! We appreciate our team here at Lithia Chrysler Jeep Dodge Klamath Falls and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Sincerely, Chramayne Macklin | Service Manager
Good attention to detail
by Rancher on 03/28/2024Yes, John phoned to say filters needed changed. We appreciated the heads up.Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Lithia Chrysler Jeep Dodge Klamath Falls. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Chramayne Macklin | Service Manager
Great First Visit Experience
by John on 03/23/2024Josh did a great job with accommodating my schedule and staying within the job quoteJohn, thank you for taking the time to share your feedback. Each employee is a valued member of the Lithia Chrysler Jeep Dodge Klamath Falls team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Chramayne Macklin | Service Manager
Great customer service
by Jacob on 03/16/2024Fast and friendly customer service. Staff is easy to work with.Jacob, we’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Christopher Walker | General Manager
Jeep Renegade Purchase
by Peggy on 03/04/2024No high pressure sales. Thorough explanation of the vehicle before and after purchase. The buying process was efficient and easy. Salesmen Brett and Rex were friendly and pleasant. Simon is an awesome finance manager. The entire experience… was seamless!Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you, Peggy. Sincerely, Brandon Berg | General Sales Manager
Good Transaction
by Christal on 02/27/2024I appreciated Kaleb's professional demeanor while making the deal. I was surprised to learn I had actually been talking to Scott (Luoma, I believe), and not Kaleb. I feel like Scott did the "main part" of the deal (negotiation).We appreciate you for letting others know about your experience, Christal! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Brandon Berg | General Sales Manager
Thank you, Brandon! This was by far the best experience I have had Lithia. I appreciate everyone's help and hard work!
Great service
by Robert on 02/03/2024updated 02/21/2024Just dropped it off and was done before the end of my day at work.A very good dealership
by John on 01/04/2024I appreciated the willingness to work with me on pricing and giving me the time to explore anything I needed about the truck I was interested in and any other details of the transaction. Everyone was kind and polite as well as professional.John, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at Lithia Chrysler Jeep Dodge Klamath Falls provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Christopher Walker | General Manager
BEST car buying experience EVER!!!!
by LuCrenshaw10 on 12/31/2023BEST car buying experience and let me tell you, I’ve bought a lot of cars!!! The Medford Lithia Jeep was a horrible two week ordeal which led to a tad end. A friend told Brandon Berg I needed help. Brandon called immediately and we made a… deal over the phone in 15 minutes. He had the car driven over from KFalls on a truck at no cost to me the NEXT day with a bow on the front. Don, the man who delivered my car was an absolute delight. I cannot recommend this dealership enough!!!Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Brandon Berg | General Sales Manager
Great service
by Nancy on 12/29/2023Even though they were short staffed they took got us in and out quickly and were very friendly. Great experience!Thank you for your wonderful feedback, Nancy. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Chramayne Macklin | Service Manager
5 Stars All Around!
by Troy on 12/26/2023I've been bringing my Durango's to Lithia for years and the service department really goes above and beyond to take care their customers needs. I just took my Durango down for it's scheduled oil change and the experience is ALWAYS top notch… ! John in the oil change department should get a raise, any concerns or questions I have he always goes above and beyond. Great employee, just saying companies need more like John!! Thank you once again Troy WestlakeTroy, your experience is exactly what we aim for! We are so happy to hear that we could provide you with a memorable service experience. We hope to see you again in the future. Sincerely, Chramayne Macklin | Service Manager
fantastic detail
by Beverly on 12/23/2023getting text from advisor was great. The quality of the detail was fantasticYour great feedback truly made our day, Beverly! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chramayne Macklin | Service Manager
oil change
by Cory on 12/18/2023quick an easy for oil changesThank you for the amazing five-star rating, Cory! I’m glad everything went well during your recent experience with us and please don’t hesitate to reach out should you have any questions or concerns. Until next time, take care! Sincerely, Chramayne Macklin | Service Manager
Have to go early to get in and out
by Gary on 12/10/2023The agent was professional and easy to work withYour great feedback truly made our day, Gary! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chramayne Macklin | Service Manager
Personal Touch
by Mike on 12/03/2023My husband and I dropped off our Jeep for service and noticed how attentive they were with everyone.We truly appreciate you taking the time to write about your experience at our service department, Mike. We want to provide all of our customers with attentive vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Chramayne Macklin | Service Manager
Great service
by Stephen on 12/03/2023Very friendly and efficientWe cannot thank you enough for this glowing review of our service center, Stephen! We know how valuable your time is and we aim to provide efficient and very friendly service to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Chramayne Macklin | Service Manager
Helpful when things went askew
by Vincent on 11/23/2023When our transmission in our only work truck went out and we were looking at a long wait for repairs, everybody in each area seemed to be trying their best to get us into a new truck quickly.At Lithia Chrysler Jeep Dodge Klamath Falls, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. I am very pleased our team worked hard to get your truck back up and running, and I hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Chramayne Macklin | Service Manager
Jeep service
by William on 11/23/2023fast friendly service.William, we are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Chramayne Macklin | Service Manager
thats all i am going to write
by Thomas on 11/16/2023waiting room was comfy service manager was pleasant All was goodThank you for visiting our service department and for leaving the kind words, Thomas. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Sincerely, Chramayne Macklin | Service Manager
Great service
by Daniel on 11/10/2023Service is always welcoming and communicative.Daniel, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Chramayne Macklin | Service Manager
Lithia service
by Traci on 10/31/2023Quick drop offTraci, I appreciate you taking the time to leave Lithia Chrysler Jeep Dodge Klamath Falls with this excellent star rating. Please do not hesitate to reach out if you need anything in the future be it service or sales. Sincerely, Chramayne Macklin | Service Manager
Thank you for your wonderful review, Gregory! I'm thrilled to hear that your experience at Lithia Chrysler Jeep Dodge Klamath Falls was streamlined and easy. We strive to make the process as smooth as possible for our customers. We appreciate your feedback and hope to assist you again in the future! Sincerely, Brandon Berg | General Sales Manager
by Lithia Chrysler Jeep Dodge Klamath Falls on 08/05/2025