Customer Reviews of Dick's Hillsboro Honda
Review type:
Dick's Hillsboro Honda sales experience
by RonandConnie on 12/11/2016Both Andrew and Juan were great to work with, and both knew the product and their roles well. We were expected to arrive at 9AM, at which we found the Ridgeline awaiting us. The process went quickly. The entire process was a non-pressure… sales, which became one of the best car-buying experiences we've had.Great Buying Experience
by khsharp on 11/22/2016updated 12/02/2016Thank you for making this a painless buying experience. We were able to test drive the Pilot then come in the next day with an agreed upon price to do the paper work. Everyone we worked was knowledgeable and kind. The process was… streamlined. We will definitely come back to buy our next Honda!Thank you for taking the time to share with us! The goal of the Dick's Hillsboro Honda team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Regards, Sam Riley | General Manager | sriley@dicksautogroup.com - (503) 640-6401
Hard working team
by Steverbeaver on 11/06/2016updated 11/21/2016Kelly was persistent in calling me, about 30 calls to get me in. When she was showing me cars she ran to go get it. Everyone there is a hard worker.Thank you for taking the time to write this review. We are pleased to hear that Kelly was able to provide an efficient and overall positive experience. Regards, Sam Riley | General Manager | sriley@dicksautogroup.com - (503) 640-6401
Hillsboro Honda
by Jean_Myrth on 10/29/2016updated 11/08/2016First they understood that we both would purchase--Jean and Myrth. Rachel C. was the first contact on the web and phone. She was SWIFT and yet not pushy while not overstating what she was not responsible for deciding. She connected us with… Anthony. He called to confirm the appointment. They met a fair price for the new car and a fair price for the trade in. Anthony was honest, direct, and good natured while being knowledgeable. Matt was also great and answered our "deal" questions clearly.Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Rachel, Anthony, and Matt were able to meet your needs. At Dick's Hillsboro Honda, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Regards, Sam Riley | General Manager | sriley@dicksautogroup.com - (503) 640-6401
Great salesperson, long process
by EGeakins on 11/05/2016My salesperson, Anthony, was friendly, thorough, and answered all my questions. I also loved that I could use the Costco pricing at the dealership.Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Dick's Hillsboro Honda satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! Regards, Sam Riley | General Manager | sriley@dicksautogroup.com - (503) 640-6401
The New Car
by LouettaG on 10/24/2016We felt the saleman and manager listened to our needs then did their best to find answers that met both the dealership and our (the customers). It was actually a reasonable discussion that resulted in our buying the car we hoped to buy.We appreciate the time it took for you to assign our dealership with such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Regards, Sam Riley | General Manager | sriley@dicksautogroup.com - (503) 640-6401
Paperwork
by Lester66 on 10/06/2016updated 10/14/2016We came back in to resign paperwork. Juan was super friendly and helpful, he made sure to point out all of the numbers and how everything was the same.Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Regards, Sam Riley | General Manager | sriley@dicksautogroup.com - (503) 640-6401
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Regards, Sam Riley | General Manager | sriley@dicksautogroup.com - (503) 640-6401
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by phallachea on 09/30/2016The salesman was really helpful. I did not feel pressured to buy. He wanted auto give me a good deal on the car so he did a great job to meet my request!Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Regards, Sam Riley | General Manager | sriley@dicksautogroup.com - (503) 640-6401
Great Service, friendly service!
by thomjas on 09/21/2016updated 09/30/2016I have always had a good experience at Dick's Honda in Hillsboro, but I did consider going somewhere closer to home. However, I am so glad I came in! From the time I first arrived, everyone was friendly and helpful but not pushy. I ended… up with the perfect car for me!Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Regards, Sam Riley | General Manager | sriley@dicksautogroup.com - (503) 640-6401
This was the best car-buying experience I ever had!
by Maryanita on 09/25/2016My salesman Alex was very straight forward in answering all my questions. He spent hours with me, helping me to pick out just the right vehicle. I never felt rushed or pressured in to a sale. All the staff was very pleasant and helpful .… I appreciated having drinks and snacks available!Thank you for taking the time to write this 5-star review, Maryanita. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Regards, Sam Riley | General Manager | sriley@dicksautogroup.com - (503) 640-6401
Very satisfied with the buying process
by Seshagiri on 09/13/2016updated 09/23/2016I think the sales person was great in spending a lot of time with different vehicles and models. All staff at Dick's Honda were super. I am satisfied with deal I got and I hope the CRV gives great service.Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with their overall experience. We look forward to working with you again! Regards, Sam Riley | General Manager | sriley@dicksautogroup.com - (503) 640-6401
Great Experience - New car
by Susanrichardso on 09/23/2016Teresa, in a word. She listened, talked me through what I needed and made she I gave all my options a drive. Your test drive was great I liked trying in a city environment as well as the trip out in the country. No trying to talk me into… something I did not like. Wonderful to work with.Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with Teresa and we look forward to seeing you at our dealership in the future. Regards, Sam Riley | General Manager | sriley@dicksautogroup.com - (503) 640-6401
Highly Recommended: Carlos and Dick's Hillsboro Honda
by John_Ki on 09/21/2016Carlos was outstanding! He struck the perfect balance between responsiveness, proactively communicating the benefits and features of the Honda vehicle we were interested in, and respecting our need for time to consider our options. This… must be one of the more challenging aspects of hiring the right sales personnel for an auto dealership. Well, Dick's Hillsboro Honda made a superb choice when hiring Mr. Davila. As a former military officer and leadership instructor, I encourage you to continue grooming and challenging this exceptional individual. We also appreciated the professionalism and relaxed approach of the other two gentlemen (Jeremy and the Finance Specialist whose name escapes me).Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and its encouraging to know Mr. Davila and the rest of the sales team were able to show you dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Regards, Sam Riley | General Manager | sriley@dicksautogroup.com - (503) 640-6401
Better than most
by David_Marie on 09/04/2016Mostly the attitude of Marv Herr, not pushy just concerned we were getting a fair deal on the right car. If it hadn't been for Marv we would have been off to another Dealer.Thank you for your review. We're glad to have Marv on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Sam Riley | General Manager | sriley@dicksautogroup.com - (503) 640-6401
Great Dealership!
by sonfeld on 08/17/2016updated 08/26/2016Alex was great to work with. Appreciated that he wasn't too pushy but worked within the framework we desired. Environment is great as well. Clean, free refreshments, kids room.We are truly grateful for this awesome review! We are thrilled that Alex was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Regards, Rich Purinton | Service Manager | rpurinton@dicksautogroup.com - (503) 640-6401
Good experience with good people.
by Mandarjm on 08/14/2016Car buying was smoothest task with Dick's Hillsboro Honda. Sales consultant Angel was very co-operative and he went beyond his duty to help us as far as possible. We are very much appreciative of all help provided by Angel. Matt pitched in… during concluding part of sale and provided us with vehicle and service of our choice.We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Regards, Sam Riley | General Manager | sriley@dicksautogroup.com - (503) 640-6401
Worst Customer experience
by kk6872kk on 02/22/2016My first experience in showroom and it was worst. There is this guy called Jeremy who has ZERO respect for his customers and talks as if he is right always. Never deal with this guy. He told he can try to fight for the price he quoted and… bombarded me to buy a car within the next few hours. When I told him I need time to decide he started to disrespect me and strong armed me into buying the same day. Finally he accepted to give me time and asked me to come back the next day. The next day they increased their price by 1k than that they quoted and challenged me to find a better deal. I was offered a deal that was 1k higher than what the same guy quoted the previous day and told he missed a few things in his last quote "By MISTAKE" and told that "EVEN YOU MAKE MISTAKE". Who the **** he is to judge me. When the issue went to the Manager Michael DeSantis, he spoke with arrogance and literally cursed me that if I don't buy there I might end up buying somewhere else for higher price. His reaction was shocking and I really feel betrayed by the experience as it was supposed to be my first car. NEVER GO TO DICK's HONDA. [non-permissible content removed] PS: I would have given 0 star if I could have.s
by mwack33 on 10/29/2015I was referred over to the Honda shop by Dick's Ford store. I wanted to get out of a Ford Lease early and they really did their very best to help me out. I still had to own up to the negative equity situation, but I feel they gave me a… good trade price and new purchase price. All the while I dealt with the Alex Rowe who is a phenomenally nice guy and knew a lot about his product. We actually had fun together as we waited during various parts of the process! Oh, and I loved how they had The Message already tuned in on my XM radio!New CRV
by KMallory on 09/01/2015My husband and I were very happy with the service and assistance throughout the sales process. If you come in knowing value of both the new auto and the trade in value of your existing car, and you have done online shopping to know what… other dealers charge, you will walk away feeling great about your purchase. The entire team we worked with was helpful and there was never any sense of pressure.Poor Quality Assessment of Used Cars
by Pramman on 07/11/2015We had a nice enough experience with buying the car from Dicks, however, after we got the car is when Dick's Honda showed their true color as a group of people that do not care about the customer AT ALL! We bought a used Honda Odyssey and… within the first few days the AC had issues, I talked to Gary and he "setup an appt" for me to get it checked out. Well, I get to Dick's Honda and Gary pawned me off on Alex, who then pawned me off on someone else who then TRIED TO SELL ME A CAR! I setup an appt for checking out the car and instead they tried to just sell me a new car! WHAT A JOKE! Then less then a week later we are on a road trip to Utah and stopped in Boise. Well, on the way THE AC QUIT! I took it into a Meineke and they said the A/C compressor was dying/almost dead and any dealership should have actually caught this and REPAIRED IT BEFORE EVER SELLING! It is going to cost me between $500 (replace A/C compressor only) to $1800 (to replace the whole A/C system). I will NEVER do business with Dick's Auto Group EVER AGAIN! What a huge waste of time and money. I hope others will read this and go elsewhere, Dick's Auto Group is not your friend after you buy a car from them, [non-permissible content removed]!Excellent experience
by Carlthea on 07/08/2015Alex Rowe did an excellent job helping my daughter lease a new Honda Civic. As my daughter is relocating to Portland Or from our home in New York, he corresponded with us via email and phone about the car and lease.He was a pleasure to… deal with both remotely and in person. He even picked us up from the train station! Dicks Hillsboro Honda leased us the best car for the best price. Thanks The
Your Local Family Owned Honda Dealer. You make the Drive we will make the Deal! 2016-2017 Honda Presidents Award Winning store!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Thank you for your review. We're glad to have Andrew and Juan on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Sam Riley | General Manager | sriley@dicksautogroup.com - (503) 640-6401
by dealerreply on 12/13/2016