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Customer Reviews of Weston Kia
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5 service reviews
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This place sucks- Dump them!
by Bex on 09/08/2024Weston KIA is beyond the worst car experience I have ever had in my life. I took my car here over a month ago because it was stolen and recovered, so the ignition and radio/back up camera needed to be replaced. During this month I heard… nothing back from them on an update on my car, despite leaving messages and emails. My insurance rental coverage then ended, because their policy was to cover a rental for 30 days, and having still heard nothing back from Weston KIA, I had to begin paying for a rental out of pocket. (Over $500 down the drain and out of my own wallet) After a month of no replies, I finally get one short email that they were still waiting on parts, with no list of the parts or any estimate of completion. (So it takes them over a month to get parts…ok, sus and very much want to see the receipts of these and when they were in fact ordered) After waiting one more week and again, paying for a rental out of pocket, I simply couldn’t afford to wait any longer- I finally got absolutely fed up at not receiving any ETAs for when my car would actually be complete so I had a friend drive me to talk to someone in person to get actual answers and check on the status of my vehicle. All of a sudden all the parts that they were waiting for for “so long” had miraculously arrived just a couple of days ago and my car would be done in two days. (Also very suspicious my car was still in the exact same parking spot it had been when I left it there over a month ago, almost as if it hadn’t been moved at all during all this time) It wasn’t. Instead, I was finally called back and told that my car would be done the next day at 4pm- they ensured me this would be true. AGAIN- IT WASN’T. As of right now my KIA has been at the Weston KIA dealership for a month and two weeks. The repairs were a new ignition and radio/backup cam- and it took them OVER A MONTH to get parts. Supposedly. I cannot even explain to you how shady this place is. Don’t go here, literally just save yourself the heartache of being completely lied to and ignored. Weston KIA is like if your most toxic relationship was a dealership. They promise, they’ll do better next time- I promise you, they won’t. Dump them and never come back.Awful, terrible customer service
by jab94 on 02/13/2024Awful. Beyond inexcusable customer service. Been given the runaround. Shoulder shrugs. 4 weeks in the shop. No straight answers about my vehicle, the repair and have no idea when my car will be complete, only that it’s “undriveable”.… Instead of bending over backwards to rectify, I get radio silence…DO NOT SHOP HERE.DO NOT GET TRAPPED WITH KIA
by Nicole on 08/26/2023I am absolutely fed up with Kia and as soon as I can rid myself of this car so I never have to deal with them again, I am. Kia service is so trash! I am currently pulled over on the side of the road to write this review because I am so… frustrated with them. Since the beginning, working with Kia has been a NIGHTMARE! The first time I brought my car in to get serviced, a Kia employee stole $200 worth of gift cards from my car that were going to be used to buy winter coats for children in need. Kia’s response was to take me to Walmart to buy $200 worth of coats/jackets (although the gift cards were to Columbia, big difference in quality). Next, only after a month or so of buying my car (brand new 2020 Kia Soul), it stopped on the highway, leaving me in a very dangerous position. Ultimately I found out the engine had to be completely replaced. My final straw is my Kia was broken into and attempted to be stolen and the service I just received from Kia was so subpar and lazy, I could’ve done a better job my own self. I just came in to get my window temporarily sealed and to set an appointment for an estimate. The guy did such a terrible half a$$ed job wrapping my window, I’ve only made it down the street and it’s already starting to come off. Very little concern or solution for the fact that Kias are being stolen all across the country. THEN I was informed that there is anti-theft software that can be installed for free, however Kia has never even thought to inform their customers of this. If I could give zero stars, I wouldGood experiences so far
by tlk7005 on 01/18/2009I have used this dealer's service department about a half dozen times for both my 1997 Kia Sportage and 1992 Toyota pickup. They have been straightforward to work with and have gotten the work done expediently each time.Great Service
by trick1 on 03/17/2011updated 05/05/2025We just had the car serviced for a new timing belt, they did some other basic stuff, like the oil, replaced a bulb and a some minor checks. I thought the bill was a touch high at over 1k, but they did provide a loaner car for the day and… we knew the price going in. Great group of people and I really don't mind paying a little more when the service is at a level to still make it a good value. They have always struck me as an honest bunch and that's how to build repeat business.
About our dealership
Weston Kia has over 400 Google reviews and an overall 4.6 out of 5 star rating. Our mission - The Weston Way is to genuinely serve our customers, employees, and community with the highest degree of honesty, integrity, quality, and respect in order to create lifelong relationships! Weston Kia has earned the coveted Kia President's award 11 times! It's easy to see why we are the real #1 volume KIA dealer in all of Oregon and SW Washington. Come and experience the Weston Way for yourself!
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Rental Car Service Onsite
- Television
- Vending Machines