Lithia Nissan of Eugene

Today 10:00 AM - 06:00 PM
Closed Now
Sunday
10:00 AM - 06:00 PM
Monday
9:00 AM - 7:00 PM
Tuesday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Lithia Nissan of Eugene

4.6
Overall Rating
(25)
Recommend: Yes (23) No (2)
Write a review: Sales | Service
sales Rating

My review

by Stephanie1956 on 04/26/2018

This was a great buying experience. Billy the sales rep was perfect. He was kind, professional, knowledgeable, knowledgable, not pushy, listened to our wants and needs and work for our best closure

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
61 Reviews
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service Rating

Service review

by scottthielke on 06/24/2018

They always stand behind their work. I always feel like I can trust them.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Why I come back to Lithia

by Ifishandlimit on 05/18/2018

I like shopping at Lithia Nissan. No pressure, great service and pricing. I especially like sales with incentives to help make a purchase a enjoyable.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Very Happy

by Jf50011 on 05/06/2018

Very courteous and professional. Thanks for a great visit.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Family like feeling and great results

by tamorton1 on 04/26/2018

I have been working with this dealership for a long time... I owned a 1994 Sentra.. traded up to a 2012 Rogue and have never, ever been dissatisfied with the car[s] or the dealership. The people in the service department are top notch. I am not sure how they do it with so many utilizing their services, but when I walk in, it feels like family. They know my car and they know me. A great place but even better people.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

My review

by Stephanie1956 on 04/26/2018

This was a great buying experience. Billy the sales rep was perfect. He was kind, professional, knowledgeable, knowledgable, not pushy, listened to our wants and needs and work for our best closure

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

outstanding

by fisherhawk on 03/24/2018

the guys in the shop are simply the best.....14 years of great service.........never once have I ben disappointed........I will never take my vehicle any where else.......thanks for putting together a great team

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Found my Mom a Mini-van

by Knightfam on 03/08/2018

All the staff were friendly and went out of their way to make a deal we found was a winner for us. They then cleaned the van up after our test drive AND filled it with gas. Paul has followed up to make sure we are happy with the purchase and to see if there's anything he can do for us.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
sales Rating

Best car dealership ever!!

by LauraH81 on 02/24/2018

I am so happy with my purchase. Nick showed me 2 cars (both Nissan) and i liked them both but i wanted the mileage on one of the cars and the extras on the other car. Nick went on a search on the computer to search for cars that might work out. It was freezing outside so it was nice to be inside with coffee and hot chocolate instead of going from car to car outside. Nick found me the perfect car. It was newer than the other 2 cars we had seen and had way lower miles and had warranties since it had such low miles and is a 2017. This was the best experience. Nick wasn't pushy and he was very friendly and really listened to what i wanted instead of trying to push me into buying something i didn't want. I ended up with a 2017 Nissan Altima. I haven't ever owned a car over a 2005 so it's really nice and exciting you have such a nice vehicle! I will (And have been) recommending that people go to this car dealership. Nick and Jordan were both wonderful people to work with in purchasing a car. Jordan got me an amazing low rate on interest for my remaining loan and was really good at explaining everything to me. I really appreciate both of these guys! They're the best. I usually hate car shopping but not anymore. I'll definitely be going back to this dealership for future cat purchases!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Great customer service

by scottthielke on 02/04/2018

Ive been bringing my vehicles to Lithia for service for years. I have owned many Nissans and Datsuns, and have always been very happy with the service people. I highly recommend it to my friends and take all my vehicles there.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Lease

by leasepurchase on 01/30/2018

We received the best experience from the Nissan of Eugene team. It was painless and easy. We will defiantly go back. Steven the GM, Billy in sales, Dennis the sales manager and Brendan in finance went above and beyond to ensure we were taken care of.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Awesome

by Gilhooley1 on 01/17/2018

Awesome service experience and I would return. Service advisor did a 100% job

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

first oil change

by CCMorton on 09/26/2017

Dropped the car off for its first oil change. Got it back at promised time and sparkling clean -- better than before.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

the most helpful staff

by craigman45 on 09/16/2017

The team at lithia nissan of eugene were top notch and helped me though my purchase of a 2009 nissan altima coupe. Iv'e been looking for this model for some time now and when I saw they had what I was after they made my purchase quick and painless. Thank you Billy and Dennis...

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Quality service

by Garywill on 08/13/2017

The did it faster and cheaper than they quoted me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Thank you

by Squigls on 07/17/2017

When I walked into the service department, the service guy asked how he could help me, I let him know that I needed an oil change and tire rotation. He got my keys and let me know it would be about 45 minutes. I have no complaints about customer service. They seem to be efficient in their job and are able to get their customers in and out in a timely manner. Thank you!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Nissan Warranty Service

by davoidji on 05/22/2017

I am grateful that Nissan has paid 3 times for the repair of my air-bag sensor system in my 4-year-old Leaf. I am hopeful that this latest repair will be the last one needed!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New Rogue SV

by CCMorton on 05/18/2017

We came here to buy our third Nissan after a great experience with the Service department. We needed our vehicle to haul long sea kayaks and bikes. Our first contact was online, looking for the trade-in estimate of our little Versa sedan. A two-person team traded off helping us through two in-person visits and several rounds of email questions. Very low pressure and helpful. Listened to our needs (best gas mileage possible, selective extra bells and whistles, budget target) and helped eliminate possibilities (pick-up truck), ultimately matching us with best fit. We chose a leasing option for the first time for the low monthly payments. A car is a scary big purchase, and this has been my best experience yet. The process felt fair, respectful, well-paced, and professional.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

Awesome service!

by Dustybottom79 on 05/08/2017

The service was impeccable! The staff was excellent and friendly as always.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Worst salesman ever.

by Vern744 on 04/23/2017

We live 300 miles from the dealership. So we called and asked the salesman to tells us about any flows. He called back stating that there were only two small rock chips on front bumper. After driving 7 hours we checked into a motel across the street. The next morning we go to look at the car but NEVER even took it for a test drive. The interior was in shambles - rips and tears in the drivers seat. The rear seat looked like itd had been used for a cock fight. The grill on the back speaker was scratched and dented, the wooden cover on the storage units had been sawed off, The salesman had lied to me and wasted two days of our time not to mention the hundreds of dollars that we spent on motels, gas and food. I would not trust this dealership if this is an indication of the quality of salesmen!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
service Rating

review re: service done on Rogue

by groovyglor on 03/18/2017

Very impressed, as always with the service I receive; I am not required to make an apptl and still my vehicle is put in the shop soon after I inform. staff re: what I need done, etc. Waiting time was less than usual at this service check. I make a point of even getting my oil changed at Eugene Lithia rather than the Roseburg, where I live; every visit makes me feel important and everyone is very friendly and professional. I will cont. to drive the 1+ hours to get my recalls, oil changes, etc. with Lithia in Eugene. Thank you for your service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service as hoped for...

by CarlitoRey on 02/24/2017

Called for service appointment; told to just bring car in. Did so...but, when we came in, there was a small line of cars. Service writer said car would be ready within the hour. Hmmmm...actually, car was ready in about ONE-HALF hour...super service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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