Customer Reviews of Kendall Subaru
Review type:
Great Experience
by GrammiB on 12/27/2023
The salesman, Shane Fries, made my experience pleasant and quick,, which I greatly appreciated having recently
had eye surgery and still being in pain. He was also kind enough to personally deliver the car 70 miles away to my home and… familiarize me with a few more operational details .Since at the time of purchase I was not able to stay for the full orientation, the "guru" who handles that has offered to come to my home when I am ready. I couldn't be more pleased with the way I have been treated at Kendall Subaru.
88 reviews
Sort by:
Subaru Forester Limited
by Thomas L on 03/20/2019Easiest purchase of a car that I have experienced. I would recommend a Subaru and Kendall Subaru to anybody that wants a safe, high quality car.Thank you for your recommendation. It means a lot to us and we're so happy to have earned it! Thank you for taking the time to let everyone know about your positive experience. Have a great day!
Mr
by Kendall on 03/02/2019Good sales work, finance work and follow=up when needed by Juan B.Thank you for your review. We're happy that you enjoyed your visit.
Thank you for your review. We're happy that you enjoyed your visit.
Terry S
by Cadman187 on 02/19/2019The dealership and sales person Tim G was more than able to provide the answers to all my questions and did an excellent job of explaining. They went beyond my expectations in outlining options form start to finish. I've given friends… rides and tell them what a great experience I had. Thanks to all of you.We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Worth every penny!
by Danomatic on 02/18/2019This is my second Subaru and it they just keep getting better. My job requires travel around Oregon and the PNW. I need a vehicle that gets me where I need to go and Subaru delivers. This time I stepped up my game and bought a Forester… Sport through the Costco Auto program. Combined with a $1000 return buyer discount, I saved almost $3000 off the sticker price. It's loaded with so many safety features and the eyesight feature works amazing. I purchased the model with option 24 which has the 9 speaker Harman Kardon stereo system. It has to be one of the best systems I've ever heard. The atuo lift gate is very convenient too. The only issue I found was the alignment. It caused the vehicle to drift all over the lane. I took it back to the dealer and it was quickly fixed. Even after the alignment issue I give it 5 stars because it deserves it.Thank you for taking the time to let us know how we did. We're glad to hear you're enjoying your Forester. We hope you have a great day!
Positive Experience
by ectoderm343 on 11/24/2018updated 11/30/2018We bought the car. It was perfect. So Easy. Sales associate was super helpful and nice.Thank you for your review. We're happy that you enjoyed your visit!
Subaru Forester Premium 2019
by Skypilot on 11/22/2018Fastest smoothest car purchase we have made! We have been buying cars since our first in 1970.Reviews like this give us motivation and help us ensure we continue to provide a high-quality experience.
Purchase of 2019 Subaru Outback
by KevinofBend on 11/19/2018Wonderful to deal with Kendall Subaru of Eugene. Much better experience than dealing with Subaru of Bend.We're glad you had such a wonderful experience with us! Take care!
new car
by JHGeorg on 08/15/2018Professional sales staff, nice facilities, great product. Would go there again for my next car purchase.Jhgeorg, we are very happy we could provide you with a positive experience! We hope to be of service to you in the future.
Subaru Forester Touring
by kwai_nui on 05/29/2018All staff were courteous and helpful.We appreciate your positive review about your recent experience with us! Have a great day!
Happy with my Subaru Forester
by Sherrie Conrad on 05/04/2018updated 05/09/2018Very good experience all aspects working with Kendall Subaru from initial email contacts, test drive and completing the sale. Absolutely never felt pressured.Sherrie Conrad, thanks for the 5 star review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Service No Pressure
by Wanderlust on 03/26/2018We saw a Legacy that was perfect for an excellent price, and we had compared prices with most Subaru dealers in Western Oregon. Our salesman James was professional, informative and just plain nice, the deal was done without any hassle or… pressure. Best buying experience ever.Wanderlust, your satisfaction is our top priority. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Have a beautiful day!
Best subaru dealer in oregon
by Paularama on 10/12/2017updated 10/20/2017We went into Kendall Ford hoping to buy a Focus, but left the next day with the car I really wanted, a 2018 Subaru Crosstrek. Mel King spent a lot of time with us and got us a great deal on a lease (the best in oregon, actually, because I… checked). I'm incredibly happy with the service and care Kendall and Mel gave us. No one was pushy and I never once felt pressured to do one thing over another. I highly recommend Kendall and definitely track down Mel for a great buying or leasing experience.Love our new Subaru
by Melrosetwo on 09/18/2017We have purchased many cars through the Kendall group in Eugene and have always received excellent service. The Subaru dealership is no slouch in this department.Melrosetwo, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for taking the time to let us know how we did. Please let us know if there is anything else we can do for you; we are more than happy to help!
Our Subaru Outback
by pegandmarb on 08/09/2017updated 08/23/2017John was very helpful with our leasing process, as was Jordan. Kendall has reached out to us several times to make sure we have no concerns. Happy with our Subaru and Kendal.Pegandmarb, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out. We hope you have a great day!
Happy Buyers!
by momretired on 03/31/2015Buying our new Subaru Forrester was not only easy, but fun! Everyone at Kendall Subaru was fantastic. We love our new Forrester and are very happy we decided to shop here. Juan Barajas and Jerry Thompson made it a very enjoyable… experience! Thank you Kendall Subaru for having not only the best cars, but the best people!Bought 1st new car in 20 years. Still Happy!
by SaintDouglas on 03/24/2015We did some research and knew what we wanted, a 2015 Forester 2.5i Premium. Our Kendall Subaru salesman, Jacob, was straightforward and knowledgeable. We were a bit skittish. He did not try to upsell or pressure us. He tried to find us the… best value and discounts available. I felt he was working for us. When we returned the following day, he came in from his day off, for which I was sorry. Other staff that we met we equally accomodating. Kendall has great customer service.Fun way to spend a morning
by Rimboid on 03/07/20155.0 /5 I found the buying experience at Kendall Subaru to be an actual pleasure instead of an ordeal. John Hazelton, my salesman, provided excellent service and proved to be very knowledgeable and helpful at every stage of the… process. I'm very impressed by the level of attention paid to making the customer feel welcome. All the staff provided complete information without pushing a hard-sell agenda,and for that I am very grateful.100% Satisfied with Kendall Subaru & John Hazelton!
by sv3 on 11/06/2014I just bought a new 2014 Subaru Crosstrek from Kendall Subaru in Eugene. I was totally satisfied with every aspect of the transaction, from their initial online price quote to the final purchase. They had the exact car I wanted on their… lot and when I came in for a test drive, there were no surprises. I got the car I wanted and at a great price. Sales person John Hazelton was professional, courteous and a pleasure to deal with. He took his time with me and there was no sales pressure. I really appreciated their no-nonsense, customer-centered approach and I wholeheartedly recommend Kendall to anyone looking to buy a Subaru!Low Ethics Quotient
by anonymous9 on 01/30/2008My wife took her car in to have a leak repaired. It had been leaking for a year or two before I convinced her that was why it started to smell when left out in the rain. We have had the car for 36 1/2 months, so they refused to honor the… express warranty on this repair. However, there has to be some implied warranty of fitness for use or condition - or just plain doing the right thing - especially considering it was garaged most of its life. They told her it would be $89 to fix, which she did begrudgingly agree to pay - you know, if they fixed the leak. So an hour later and some questions about where she had seen the leak and they couldn't find ANYTHING. Being that it seems to leak so easily to me, after a few hours in the rain it stinks and there is water pooled under the floor mat, I have to question their competence at this point. Then, they informed her that she still had to pay the fee and that they wouldn't return the keys until she paid. I certainly won't be having them do any more service on her car. Nor will I be buying my next car from any Kendall affiliate - something I was almost sure to do very soon. Way to go for that $89.Kendall Subaru Rob Sandmeyer
by liswal on 01/14/2008I started shopping for my new car back in late October. I found various dealerships though edmonds and read my car reviews. I had been into Kendall to get my car serviced and everyone has always been very nice and helpful. So after… reading the article on buying new cars, I called Kendall and made an appointment for a test drive. I was very clear that I did not want a pushy salesman and that I would not be buying until later in the year. They gave an appointment with Rob Sandmeyer. He was great. We took a two hour test drive through various roads from the freeway, through town and up in the hills and back roads. Rob answered all my questions and was honest about things he did not know. He himself is a long time subaru owner and enjoyed the ride. Once the drive was over with he would call every couple of weeks to check in with me, but was never pushy or tried to make me make any decisions before I was ready. I went to see Rob the week before I was ready to buy and told him everything I wanted in my car and the things I didn't. He emailed me my quotes for 1 with nav and one without. I was not sure at that point which I wanted. I also went on edmonds and received quotes from a couple of other dealerships. I emailed back and forth with Rob and another dealership in Beaverton. Each time I contacted him with a lower bid from someone else he was able to get back with me and shave off a little more of the price. In the end Rob and Kendall was able to give me the best deal and treated me with great respect. He was even nice enough to drive my old car home for me and let me take him back to the dealership. Rob treated me great and I would recommend Kendall to anyone. (of course come with knowledge of what you want and how much your willing to pay)WORST dealership I've ever dealt with!
by poorari on 04/22/2013updated 06/02/2025Never deal with any of these people! I made the mistake of ordering a brand new Legacy for my wife's birthday surprise. They GUARANTEED it would be in at least a week before she returned from a long trip to visit her family. I even paid for… the car in advance of receipt because of the slick-talking sales manager. A week before my wife returned, I received a call from the alleged manager and he said, "We have a little problem. Your car didn't come in but it will be in soon." He claimed it was "on the truck" nearly 2 weeks earlier. What actually happened was the car came in and someone else bought it because they would have walked otherwise. My wife's car came in over a week after she came home and ruined the surprise. Sadder still, she was very angry because I had already sold her old car! When her car finally came in, it was missing the motion security sensor that I had ordered specifically. The idiotic sales manager gave me a $100 credit for the "mistake." When the car had 500 miles on it, some kids took a small hammer to EVERY single body panel. This would have been prevented if the correct alarm I ordered would have been on the car. The cost of repair was $1100 with $1000 deductible so we just left the car with all the little dents. It is quite the conversation piece now! As a result of these dishonest and deceptive salesmen, neither I or any of my family or friends will EVER patronize any Kendall Dealership! EVER!
Videos
About our dealership
We take great pride in doing what's right. As a family-owned business, our values are the foundation of who we are and what we do. Caring for our customers and our communities means being responsive to them. That's why Kendall Auto Group's mission is to deliver an unrivaled customer experience through highly motivated, knowledgeable and caring professionals. While offering the best possible prices on great cars, trucks and SUVs is always important to our customers, so is being treated with respect. That's why we build relationships for the long haul.
What sets us apart
It’s one thing to say we care. It’s another to prove it with our actions each day.
For over 80 years, Kendall has been giving back hundreds of thousands of dollars to local charities and organizations that support families, children and education.
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
Grammib, we're happy to hear you had such a positive experience with our team!
by Genesis Pittman on 01/11/2024