Customer Reviews of Kendall Subaru
Review type:
Great Experience
by GrammiB on 12/27/2023
The salesman, Shane Fries, made my experience pleasant and quick,, which I greatly appreciated having recently
had eye surgery and still being in pain. He was also kind enough to personally deliver the car 70 miles away to my home and… familiarize me with a few more operational details .Since at the time of purchase I was not able to stay for the full orientation, the "guru" who handles that has offered to come to my home when I am ready. I couldn't be more pleased with the way I have been treated at Kendall Subaru.
88 reviews
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2nd Forester
by Coast Beaver on 04/19/2022Love these vehicles. I had a 2019, now I have a 2022. Good Gas Mileage - 42mpg at 55 mph. Great visability. I take mine off highway all the time. The full time AWD is GREAT! I never have to worry about traction in gravel, mud, heavy… rain, etc. I give the Forester 5 stars.Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Kendall
by Jilkes22 on 03/28/2022Process was made easy. A bit too much upswell but that’s to be expected and there was really no push back when I declined to add this or that.We appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Kendall Subaru of Eugene
2022 Subaru Legacy Touring XT
by BBroadie on 01/28/2022My biggest piece of advice for anyone looking to buy a vehicle from Kendall Subaru is ASK FOR TJ as your salesman. He was quick to answer any questions, diligently kept me updated (I was waiting on my vehicle delivery) and he was very… conscientious of our time while doing paperwork and checking out, once it was time for that. Overall I had a good experience with Kendall but TJ was the one thing that stood out the most. As for the car, so far, so good. I’ve only had it for about a week so it’s to early to give much of a review on that.Byron Broadie, your wonderful feedback and rating mean a lot to us.
Kendall Subaru buying experience
by Frankins on 09/03/2021Jerry, our salesperson was very friendly, responsive and professional. The entire experience went quickly and seamless. Absolutely no complaints!Thank you so much for your high rating!
Outback Limited
by car buyer on 09/02/2021Found the car we bought on the Kendall website probably within a day or two after it was delivered to the lot. I had a white Outback that was in transit, but our preferance was a silver exterior so we went down to the lot asap and bought… the silver outback. All experiences were excellent with the dealer with Tim Faulkner as our salesman.Congratulations on your newOutback! Thank you for taking the time to write about your experience.
Outback Premium @ Subaru Eugene
by Isaiah B. on 08/27/2021The experience was seamless and relatively quick. They explained all the features of my vehicle and I was happy with the experience on short notice as I needed a vehicle on the day of arrival to the dealership. They didn't have the color… that I wanted and so they even gave me a sizeable discount that gave my purchase a lot more peace of mind. After I declined many of the additional finance items they didn't push me to accept them and were very respectful. I did need to wait a while for the finance manager to approve my purchase because there was only 1 person in the office that day that could finalize the process. So I spent 2 hours waiting for him to be finished with another customer. But I understand this was out of their control and they made sure I was comfortable and updated with time estimates for when they would be finished.Thanks for taking the time to leave us this information about your recent visit. Take care!
First rate buying experience
by Gregory E on 07/27/2021When I was young, three of my uncles owned dealerships. So I was around dealerships a lot as a kid. And I’ve bought new cars 5 times from non-family connected dealerships. So I’m happy to say, my experience with Kendall Subaru was an… absolute pleasure from start to finish and exceeded my highest expectations.Gregory E, we really appreciate your feedback!
This was too easy!
by Drew Roberts on 07/05/2021Buying a car can be both stressful and expensive, while also being frustrating at times. I shopped for 5 months to find exactly what I wanted, talking to scores of sales people, with no success, until I reached out to Kendall Subaru and got… connected to Andrew. The first plus was how Andrew listened and talked through alternatives to what I wanted. He offered a great solution of ordering a cart with the specs I wanted, which was something I had never done. As we chatted back and forth over the coming days, he was quick to reply and help me make a decision as to what I wanted. We got the order in and waited. When I got the call that the car had arrived 6 weeks early, I was stoked! Andrew prearranged paperwork, since I was coming from out of the area, and got things in order before I got there. Andrew was even more personable in person, and was so easy to work with. I absolutely love my new Subaru, and highly recommend Andrew and the crew at Kendall!!!We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Kendall Subaru of Eugene!
Customer
by David Larson on 06/18/2021The sales reps in the staff were very friendly and on the ball. The only problem is they would not budge on the price or negotiate at all.David Larson, thank you so much for the positive review!
Kendall Subaru purchase
by David W. on 06/13/2021The staff, especially TJ Ames, were very friendly and not pushy at all. The experience was wonderful. They were willing to work with me to get a fair deal. I put $500 down to lock in a specific price and they never wavered from that… price, even when the market price went up. I would definitely recommend Kendall Subaru to my friends.David W., we're happy to hear you had such a positive experience with our team!
Great new Outback
by Carguy72 on 06/11/2021This is our second new Outback. These are great cars. Very high quality and built very solid. At a time when everything you buy is getting more cheaply made, Subaru is still making a car you can be proud of. Kendal Subaru is a very low… pressure dealership that is easy to work with and truly has the customers satisfaction in mind.We appreciate you taking the time to leave us this feedback.
Love our new Outback Touring XT
by Dugger1 on 06/11/2021The dealership was very clean. The sales people as well as the parts guy and finance team all treated us with courtesy and no pressure. Very knowledgeable salesperson helped us.Thank you for sharing your positive experience!
Used car purchase
by Carshopper on 04/10/2021I was very nervous to begin the entire car shopping experience. I don't care or like the high pressure tactics. We sold our car privately to avoid that hassle. Arranged our loan with a lender. Started and found our new ride at Kendall… Subaru. Great young guy, zero pressure. Drove the car (by ourselves). Extra nice. Came back talked out side, asked if they would work with us a bit on the licensing title, and price of car. Offered, agreed on the price, ( one guy) signed the papers. Off we went. Very nice experience.Carshopper, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Kendall Subaru of Eugene. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Subaru Forester
by Kittytoes on 04/07/2021Sales man very knowledgeable. Dealer very easy to work with as well as salesman.Thank you for the high star rating!
2021 Forester
by JamesHebert on 03/04/2021updated 03/11/2021Bought a 2021 Forester from Sabrina and Lonisa at Kendall in Feb of 21' and it was a great experience. Thanks also to Randy the paperwork/finance guy as well...top notch service. Thought i was going in for another Outback but simply liked… everything about the new Forester's even better than the good old Outback. Especially the interior and knobs and buttons compared to the intimidating 11.+ inch infotainment screen on the Outback, but to each their own. Thanks again! The maneuverability and handling seems much better in this slightly smaller SUV, but you do lose a little cargo space. And of course it is 7 years newer than my Outback was, so that may have something to do with it as well.Thank you for taking the time to let us know how we did. We hope you have a great day!
Easy Relaxed Buying Experience
by EmmaLynn on 02/26/2021Smooth, relaxed experience. Andrew Arnold was super helpful and accessible throughout the process. We ended up driving from Vancouver Wa to Eugene for the car that I wanted. Andrew made sure the car was going to be available and made the… buying experience easy. Thank you!Emmalynn, we are so happy to read such a great review about Kendall Subaru of Eugene!
New car purchase
by Happy buyer on 12/11/2020We bought a new 2021 Subaru Forester Touring from Kendall Subaru. Bryce Hughes was very professional and helpful with us. There was no pressure in buying our vehicle. The staff was great. If you want a great deal and a great experience in… purchasing a vehicle I highly recommend Kendall Subaru. And we love our vehicle.We are happy to hear that you got exactly what you wanted out of your car-buying experience with us.
Amazing customer service and the right car!
by kwblueyz on 11/25/2020I had an amazing testing and car buying experience with Andrew Arnold and Randy Joe at Kendall Subaru in Eugene. At another dealership earlier this summer, I had a rough day with a pushy sales team that didn't listen to my car needs nor… accept my polite refusals for further contact over the following three weeks. So I went into the appointment with Andrew with quite a bit of trepidation but I needn't have worried. It was wonderful to have someone listen to what I needed and what I was wanting to match from my old car, he found the answers to all my questions. I never once felt pushed or bowled over, even when I came back two hours later to check on something else in the car and then still went home to think some more and about another color. Andrew was more than ready to keep his eye open for my perfect car. It was the wonderful customer service that made me know that this was THE car. The right deal for what I needed, amazing financing and even a few laughable memories thrown in, it was a grand adventure! Andrew and Randy, thank you so very, very much! I would recommend you guys to any and everyone!Subaru Forester Sport
by GKevinH on 11/20/2020We just purchase a 2021 Subaru Forester Sport from Andrew Arnold. He is very personable, knowledgeable and friendly. The car came in the day before with the packages that we wanted and Andrew reserved it for me to see the following day.… Great experience and highly recommend him. Dealt with another dealership and still waiting for a response after 5 days. Andrew answered the same day. Although we live 60 miles away, this is my Subaru dealership that I will recommend.Congrats on your new Forester! Thank you for leaving us this feedback and recommendation.
Great experience
by OregonNature on 09/05/2020Friendly staff, nice facility, and no pressure environment.Excellent
by KELaubacher on 08/08/2020Quick, easy, thorough!Kelaubacher, thanks for the 5 star review!
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About our dealership
We take great pride in doing what's right. As a family-owned business, our values are the foundation of who we are and what we do. Caring for our customers and our communities means being responsive to them. That's why Kendall Auto Group's mission is to deliver an unrivaled customer experience through highly motivated, knowledgeable and caring professionals. While offering the best possible prices on great cars, trucks and SUVs is always important to our customers, so is being treated with respect. That's why we build relationships for the long haul.
What sets us apart
It’s one thing to say we care. It’s another to prove it with our actions each day.
For over 80 years, Kendall has been giving back hundreds of thousands of dollars to local charities and organizations that support families, children and education.
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
Grammib, we're happy to hear you had such a positive experience with our team!
by Genesis Pittman on 01/11/2024