Customer Reviews of Kendall Lexus of Eugene
Review type:
Kendall Lexus Eugene, Or
Great Service! Friendly People!
by kninejk on 08/12/2019It was time for another oil and filter change on our Lexus ES350 and all went very well as usual at this dealership. From the time I showed up at the service desk and then being personally escorted to the service advisor it was smooth from… start to finish. I was told it could take up to 1 1/2 hours for the service which includes a multipoint inspection but my wait was barely an hour! This dealership is currently working out of a temporary location while the regular Kendall Lexus site is being rebuilt and updated. I feel that even though this was a temporary site, everything was very well organized and the the whole transaction was friendly, fast and comfortable.We're glad you had such a wonderful experience with us!
Lexus 450h
by sbinder on 08/05/2019Kendall Lexus was very professional introducing us to the Lexus RX450h. They made purchasing the vehicle easy.Congrats on your new Lexus! We are glad we could help find you your new vehicle.
Michael A. Harris
by Mekongmike on 07/25/2019Everything went very smoothly from appointment to completion. We utilized a loaner while waiting.Thank you for taking the time to let us know about your experience. We hope you have a great day!
5000-mile warranty check and maintenance
by MarthaD on 07/16/2019This was the first maintenance service on my pre-owned 2013 Lexus Rx450h and was complimentary. My only disappointment was that they die not help me with the only complaint I have with the cover of the beverage container section on the… console. The lid no longer opens completely preventing me from using the beverage holders. The service person told me it was not fixable unless the entire console is removed and he did not offer to do that or even give me an estimate. This is clearly a design flaw and Lexus should step up and fix it.Paul Shiell
by Paul Shiell on 07/10/2019Always do Great jobThanks for your feedback. We aim for consistent quality service and are glad that was your experience!
Fantastic Service
by DLAMBY1 on 06/19/2019Service is exceptional, friendly and accommodating!Service on my 2015 Lexus RS200
by Norm Lacey on 05/31/2019Treated extremely well with great communication and care. Provided a vehicle during my service.Norm Lacey, we are so pleased you enjoyed your visit to Kendall Lexus of Eugene!
Lexus LS 500
by SIRPR64 on 04/03/2019My wife and I spent about two months working with an exceptionally pleasant, talented and articulate salesman, Cooper Gould, at Kendall Lexus of Eugene Oregon. We learned about the 2019 Lexus LS 500 and what options we wanted before we… decided to have one special ordered from Japan. When it arrived Cooper spent several hours with us showing us the capabilities and safety equipment and explaining how everything functioned. The LS 500 is a remarkable machine. This is the fourth consecutive Lexus we have purchased from Kendall Lexus which included one pre-owned LS; three have been LS’s and one an ES. We have been more than 100 percent satisfied with Kendall Lexus and their employees during the past twenty two years and would most certainly be happy to purchase from them in the future. P & B R 4-3-2019Congratulations on your new Lexus LS 500! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Couldn't Be Happier!
by Lisa S. on 03/26/2019updated 04/01/2019Our experience at Kendall Lexus was exceptional, particularly our salesman Jorge. We expected to have high pressure sales but thankfully received none. Jorge helped us compare the models we were looking at, let us test drive both and stayed… available to us throughout the week as we contemplated our decision. The way he handled the sale is what kept us at Kendall Lexus rather than driving to Portland as we expected. Handling the deal itself was just as stress-free. We stated where we needed to be and they made it happen. Simple as that. They even hand washed my husband's truck as we waited for paperwork! Thank you, Jorge, and all of the Kendall Lexus staff!! I couldn't be happier with my 2019 Lexus RX350 - THANK YOU for making my dream come true!Lisa, we're happy you found Jorge and the rest of our staff to be so helpful during the purchase of your new RX 350. Please let us know if there is anything else we can do for you; we are more than happy to help!
Lexus RX300
by Tjlbskb on 01/23/2019Very comfortable, quiet ride. Very responsive, fluid handling. Great Safety features and love the 360 view parking asist.We're glad to hear you're enjoying your new Lexus! Thank you so much for your feedback! We hope you have a great day!
Kendall Lexus Eugene
by Kenny B on 11/08/2018It was a very positive experience. Our salesman Cooper was very helpful and knowledgeable in the vehicle we were buying. We were given a great deal and would recommend Kendall Lexus for a great overall experience.Kenny B, we're happy to hear you had such a positive experience with our team! Have a great day!
Kendall
by RXEugene on 11/06/2018Cooper made car buying enjoyableWe're happy to hear you had such a positive experience with Cooper!
Rick - Eugene Oregon
by Rick S. on 11/02/2018I recently purchased my first Lexus from Kendall Lexus. It was without a doubt my best car buying experience in 45 years. I was treated respectfully, and my interests were always there highest concern. No pressure games. Thanks Rick… Foster! Highly recommended.Hi Rick, thank you for taking the time to leave a review for us at Kendall Lexus of Eugene. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mr.
by roseboy on 10/30/2018Overall satisfactory. Liked the salesman, no pressure, like able young man. Less satisfied with the finance department. I wanted to pay cash, but they wanted me to finance so they could get a fee from Selco credit union. Now I have to make… at least one payment, with interest from October to January I think. Also finance told me the car had all options available which was not true. The navigation could have been explained more carefully and I do not think Encore was mentioned when I bought the vehicle.Thank you again for taking the time to let us know how we did. If you have any further questions, please give us a call. We're always happy to help! We hope you have a great day!
Car research
by Kendall on 08/31/2018updated 09/06/2018Our Kendall Lexus Sales Representative made the whole car buying process pleasant. The dealership website helped narrow the car search and provided easy and straight forward communications on what we were looking for in a Luxury SUV.Thank you for taking the time to let us know about your experience. We hope you have a great day!
Fantastic Car Buying Experience
by Gr8t Car on 08/30/2018updated 09/06/2018Rick Foster is the best representative a car dealer could have and the car is outstanding.We are very happy we could provide you with a positive experience! Have a great day!
Terrific salesman!
by Patrice on 07/13/2018We thought Michael Mc Kean was a perfect salesperson for us. We ended up with the perfect car that we had no intention of buying when we walked on the lot. Michael seemed to pick up cues from us on other test drives and then directed to the… right car.Hello Patrice, we appreciate you taking the time to leave us this feedback. We are so pleased you enjoyed your visit and experience with Michael at Kendall Lexus of Eugene! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Buying a car at Kendall Lexus dealership in Eugene
by jksmith303 on 06/01/2018updated 06/15/2018Everyone was truly amazing. They were very helpful and very knowledgeable. It was a very pleasant experience.Jksmith303, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Outstanding service!
by wendycarl on 05/17/2018updated 05/25/2018Absolutely outstanding service from the moment I was greeted in the parking lot! I will buy from Kendall Lexus again!Wendycarl, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Kendall Lexus of Eugene. We do hope we can be of assistance in the future. Take care!
2014 Lexus LS 460
by janett2tts on 05/17/2018updated 05/25/2018I spent a week talking on line to a sales rep, when I went to purchase a car all the details discussed on line were honored. I would purchase a car from this company again. The whole transaction took four hrs. I am very happy.Hi Janett2tts, thank you so much for your positive comments about Kendall Lexus of Eugene! If you have any further questions, please give us a call. We're always happy to help!
Kendall Lexus of Eugene
by Andrea Leber on 05/04/2018updated 05/09/2018I bought a Lexus ct 200h about a month ago, everyone loves the car! We have taken it from Eugene to Portland, as well as Eugene to San Jose, CA and the car met all of my expectations. I’m happy with the car, the warranty through the… dealership, the financing process, and the Kendall sales rep I worked with when I started looking for a car over at Kendall Honda in Eugene, Jordin Denney. Along with Neal Manser at Kendall Lexus, I was able to find a compact hatchback that was newer and overall cheaper than my older Subaru, and got an acceptable trade-in value for my older car. When we need to replace another older car of ours, I will actually be looking forward to working with this dealership again!Hi Andrea Leber, thank you for taking the time to leave a review for us at Kendall Lexus of Eugene. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a wonderful day!
We take great pride in doing what's right. As a family-owned business, our values are the foundation of who we are and what we do. Caring for our customers and our communities means being responsive to them. That's why Kendall Auto Group's mission is to deliver an unrivaled customer experience through highly motivated, knowledgeable and caring professionals. While offering the best possible prices on great cars, trucks and SUVs is always important to our customers, so is being treated with respect. That's why we build relationships for the long haul.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
- English
- Spanish
Bendbuter, your wonderful feedback and rating mean a lot to us.
by Genesis Amador on 08/31/2023