Customer Reviews of Kendall Ford
Review type:
Always a pleasure
Always a pleasure
by NovaNunez on 02/10/2025I’ve bought & sold my last few vehicles with Kendal Ford over by Valley River Mall. Each time they’ve been processional, attentive, and friendly. I’ve felt like I got a quality car at a good price each time.Novanunez, we are glad we could help!
Kendall Ford
by Traveler on 01/16/2025Had an excellent salesperson, the sales manager was really helpful, and the finance manager took care of the paperwork in a very timely manner. Overall, one of the best dealerships I have ever dealt with.Thanks for your feedback. We aim for consistent quality service and are glad that was your experience!
our new maverick
by jonny mondo on 10/03/2024heather was a sweetheart--and the maverick! between the two of them we were swept off our feetThank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Kendall Ford -Eugene, Oregon
by Maverick on 09/24/2024updated 10/02/2024Kendall was easy to work with when purchasing a new vehicle.Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
F350
by Ruby8369 on 09/29/2024My husband has limited walking ability. The sales people brought the vehicles we we were interested in right to us.We are thrilled to hear that you had an amazing experience with us! We appreciate your recommendation, and I hope you have a fantastic day!
Toyota4runner
by Davidbabcock on 09/27/2024Made it easy to trade in a leased vehicle and no pressure from anyone. Friendly service and sales.We are happy to hear that you got exactly what you wanted out of your car-buying experience with us. We wish you safe travels in your new (make/model) and look forward to seeing you again soon!
Kent and Elizabeth Relling
by kemcowco on 06/26/2024We were very impressed with the customer service we received from Kendall Ford. Even after we returned the first truck we purchased because the A/C was faulty, we were treated with curtesy and respect. Perry was phenomenal. Friendly,… helpful and professional. Thank you for all your help getting us into a vehicle that will work for usHi Kemcowco! We're so happy we were able to help you out!
Excellent experience
by MaryFord on 06/11/2024This is my third vehicle from Kendall Ford. Return & Christian made the process easy and comfortable. The vehicle is Amazing. I really like my 2018 Ford Fusion.Thanks for the 5-star review!
Best dealership experience ever.
by Sgilly11 on 05/23/2024In and out in about 2 hours over all. Got the truck we wanted at the price we wanted. Lisa Hayes in Sales was very impressive and didn't waste our time.Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Review
by Steven Brady on 04/01/2024Salesman Kaleb was exceptional and stayed after closing to make sure we were comfortable and content.Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Ford F350
by ??????? on 02/23/2024Purchased the vehicle from out of the area and when I arrived to purchase the truck the tires and wheels were different than shown in the pictures on the website. Ultimately returned to the dealership and they swapped the tires and wheels… from my old pickup, but it required another 300 mile round trip to Eugene. Salesman was attentive and helpful. Trade in value was estimated over the phone and honored by the dealer.Our Customer Service Manager, Kevin Hyde, would really like to speak with you more regarding this matter. Please reach out to us at (541) 335-4290. We look forward to hearing from you.
New vehicle
by NewCarOwner on 02/01/2024I recently purchased a new Ford Explorer and Alan was excellent to work with and very helpful. The finance team was great and got the paperwork done quickly.We appreciate your positive review about your recent experience with us!
Best Ford Dealership in Oregon
by Happy lady on 12/24/2023The staff is friendly, knowledgeable. The atmosphere is low stress and no pressure! Definitely check out Kendall Ford in Eugene.Happy Lady, we are very happy we could provide you with a positive experience!
Customer, 81year old female, Sue
by BabyDriver on 11/26/2023I had a very good experience with Kendall Ford and my salesperson, Martin Neustel. My requests were very rigid; I wanted a hybrid pick up, with as few add-ons as possible. (It's my experience that the bells and whistles are the first… things to break or wear out.) I had been waiting for a hybrid pickup for several years, and was so pleased when the Maverick came out. As I said, I knew what I wanted and I asked Mr. Neustel to produce one, being unaware that demand for Mavericks far exceeded the availability. Though he didn't have an XL on the lot, he was very thorough in explaining the workings of the truck, and helped me reserve the XL which he expected from the factory about a month later. I checked in with Mr. Neustel about five days later and he had managed to locate the exact truck I wanted.Hi Babydriver, we are very happy to have provided you with such a positive experience!
Excellent customer care!
by jimmylips75 on 07/23/2023I recently bought a F-350 and the salesperson was courteous, knowledgeable, and professional along with everyone else who worked with me. I would buy from Kendall Ford again and I highly recommend them to anyone looking to buy.Hi Jimmylips75, thank you so much for your positive comments about Kendall Ford of Eugene!
Purchase new Bronco Kendall Ford
by Nate Bill on 04/27/2023Jake Olsen and the Kendall Ford team gave us the best car buying experience ever. It was so quick and seamless. I can’t recommend him enough!Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Vehicle purchase from Kendall Ford-Eugene
by EugeneOR on 12/19/2022Had great representation from Kendall Ford on the purchase of my used 2021 Ford Explorer. Great support and follow through!Hi Eugeneor, we are very happy to have provided you with such a positive experience!
Great Experience!
by CindyHarris on 01/21/2022The whole experience was easy peesy! Great people, very helpful, respectful and kind. Would definitely do business here again! Thank you!Can't be happy enough!
by Kevin on 03/01/2019First, allow me to start off with apologizing to Kendall for ever doubting them. This is the third transaction I've done at a Kendall spanning over two different states. I still have to be honest and say that this one did not begin as… pleasant as the first two. However, Kendall came through in the end and put me first before everything else. I can honestly say at this point that I don't know if there is any other dealership I will ever trust more. I am now a very happy customer of theirs and I highly recommend them to anyone in search of a vehicle whether new or used. There is one person who I genuinely feel deserves a commendation, that person is salesman James Kirk. Not only was J. Kirk willing to go above and beyond each time I needed something, I felt like he worked for me and not against me during my purchase. He also displayed great empathy when I came to him with my problems. If you ever have any issues speak to "Kevin" their customer relations manager - great guy. I truly feel lucky to be on this side of the continent knowing if I ever have to buy, sell or trade a car that Kendall is near. I knew there was a reason I was not worried about traveling over 700 miles to buy a vehicle from Kendall Eugene! Great job guys!Kevin, thank you for taking the time to let us know how we did. We are glad we could help. Have a wonderful day!
Not the Kendall experience I was hoping for!
by Usmcscout123 on 02/01/2019One of the WORST vehicle purchase experiences I've ever had! First, allow me to start off with the only good. There is only one person who I genuinely feel like he cares (Salesman James Kirk). Not only was J. Kirk willing to go above and… beyond each time I needed something, I felt like he worked for me and not against me during my purchase. He also displayed great empathy when I came to him with my problems. Unfortunately, I never heard back from J. Kirk regarding my issues that I will detail below. I am sure this was not J. Kirk's choice, but the decision of management. It is very unfortunate that management at Kendall Ford Eugene appears to be lacking any sort of virtuous character, because every other Kendall I've ever had experiences with were extremely pleasant and helpful. In fact, the last time I purchased a vehicle from Kendall in Idaho, they went way above and beyond to make my wife and I happy. This is one reason I was not worried about traveling over 700 miles to buy a vehicle from Kendall Eugene, as I thought Kendall Eugene would be stand up people as well. I was certainly wrong in this case, and I won't be making that mistake again! I spoke to this dealership for 4 days and after reaching an agreed upon price, and I let them know I was willing to place a down payment to save the vehicle. I told them I would travel out the following week(s) to get the vehicle. Shortly after this statement to the salesman, I received a phone call from a manager and all of a sudden the vehicle was magically going to be sold to another person the next day. I was then told I had to come out immediately or miss out on the deal. I imagine this was a lie in order to get me out there so that they could make a sale quickly. No big deal. I just had to cancel every plan for the very next day, and spend over $340 dollars for a plane ticket (vs. the $80 I could have spent to fly a few days later). That was my choice, however, and I decided to fly out anyway because I wanted this particular vehicle. After inquiring multiple times about the vehicle condition and being told it's in great shape, it's a 2018, I purchased my plane ticket and arrived in Eugene the next day. I had no reason not to believe Kendall Eugene because I thought all Kendall's were about their stand up customer service apparently not! I was picked up at the airport in the vehicle I wanted to purchase, but immediately after seeing the vehicle, my heart sank! I had been duped and lied to about the condition of the vehicle. Upon further inspection of the vehicle, I found this vehicle had paint missing in over 4 areas, rust forming, dents as big as my hand, as well as missing equipment! I wonder if they even inspect their used vehicles at Kendall Eugene? Anyway, I hadn't even stepped foot in the dealership yet, and I was already feeling so defeated! I was lied to by the one auto dealership I actually trusted! I mentioned the issues to the employee who picked me up, but I was brushed off. The manager wasn't much help either and when I inquired about the missing equipment I was told a lie. How do I know it was a lie? Because I've owned three of this particular vehicle before. I had no choice at this point, I was in Euegene, I needed a vehicle to get back home, and it was obvious Kendall Eugene wasn't going to help me at all. What else was I going to do? After spending over 5 hours at the dealership discussing the $100 increase in a already negotiated price, and because the finance employee could not get the paperwork completed properly, I was finally able to get on the road. While on the road, I discovered that the vehicle also had an issue with the rear end suspension and was making noise. The vehicle was also drifting toward the right side of the road, and I imagine the alignment is off. After returning home, I contacted a mobile auto body repairman who quoted hundreds if not thousands of dollars to repair the cosmetic damage to the vehicle. The repairman himself was surprised Kendall would sell a vehicle in this bad of shape. He saw the temporary plates and even asked Kendall sold you this vehicle? Really? Wow, they are usually so good! However, I am sure he is used to the Kendall's here in Idaho which have a good reputation. At the end of everything, I attempted to contact the dealership in regards to the issues above, but I was unable to get a return phone call. I hope this review helps create the negative reputation that Kendall Eugene deserves, and I hope anyone reading this steers clear of this dealership!Hello, thank you for bringing this to our attention. We appreciate you taking the time to speak with our Sales Manager, Casey Lynn, and are glad he was able to resolve your concerns. Thank you again for your time and have a wonderful day!
Show Me the Money Factor
by Bryce13 on 11/23/2017Horrendous group of salesmen. I walked in at 2pm only a couple days before thanksgiving and they acted like they were too busy to help me in a timely manner. While test drives were fun in with STs, the lack of knowledge and drive to… actually inform me on my potential purchase was insulting. When it came to talk numbers, I got made to wait while they "pulled the numbers i requested". They piece mealed the invoice deal and the lease deals to me. Anthony, the guy I was working with presented an insulting offer on a lease deal for a Focus SEL and tried to tell me a 2.25 Money Factor with 42% Residual Value was a great deal. He didn't even seem to know what those numbers meant in all honesty. Just absolutely frustrating to work with these people. I liked my first salesman during the test drive, before he "handed me off" to deal with another "customer". I haven't been to the other Kendall show rooms, but please avoid the Ford people.Hi Bryce13, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our Customer Relations Manager, Kevin Hyde, will reach out to you shortly so we can address this situation directly. Thank you and have a great day.
Hi Bryce13, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our Customer Relations Manager, Kevin Hyde, will reach out to you shortly so we can address this situation directly. Thank you and have a great day.
Hi Bryce13, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our Customer Relations Manager, Kevin Hyde, will reach out to you shortly so we can address this situation directly. Thank you and have a great day.
We take great pride in doing what's right. As a family-owned business, our values are the foundation of who we are and what we do. Caring for our customers and our communities means being responsive to them. That's why Kendall Auto Group's mission is to deliver an unrivaled customer experience through highly motivated, knowledgeable and caring professionals. While offering the best possible prices on great cars, trucks and SUVs is always important to our customers, so is being treated with respect. That's why we build relationships for the long haul.
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
Novanunez, we are glad we could help!
by Genesis Pittman on 02/11/2025