Kendall Ford

One of the WORST vehicle purchase experiences I've ever had! First, allow me to start off with the only good. There is only one person who I genuinely feel like he cares (Salesman James Kirk). Not only was J. Kirk willing to go above and beyond each time I needed something, I felt like he worked for me and not against me during my purchase. He also displayed great empathy when I came to him with my problems. Unfortunately, I never heard back from J. Kirk regarding my issues that I will detail below. I am sure this was not J. Kirk's choice, but the decision of management. It is very unfortunate that management at Kendall Ford Eugene appears to be lacking any sort of virtuous character, because every other Kendall I've ever had experiences with were extremely pleasant and helpful. In fact, the last time I purchased a vehicle from Kendall in Idaho, they went way above and beyond to make my wife and I happy. This is one reason I was not worried about traveling over 700 miles to buy a vehicle from Kendall Eugene, as I thought Kendall Eugene would be stand up people as well. I was certainly wrong in this case, and I won't be making that mistake again! I spoke to this dealership for 4 days and after reaching an agreed upon price, and I let them know I was willing to place a down payment to save the vehicle. I told them I would travel out the following week(s) to get the vehicle. Shortly after this statement to the salesman, I received a phone call from a manager and all of a sudden the vehicle was magically going to be sold to another person the next day. I was then told I had to come out immediately or miss out on the deal. I imagine this was a lie in order to get me out there so that they could make a sale quickly. No big deal. I just had to cancel every plan for the very next day, and spend over $340 dollars for a plane ticket (vs. the $80 I could have spent to fly a few days later). That was my choice, however, and I decided to fly out anyway because I wanted this particular vehicle. After inquiring multiple times about the vehicle condition and being told it's in great shape, it's a 2018, I purchased my plane ticket and arrived in Eugene the next day. I had no reason not to believe Kendall Eugene because I thought all Kendall's were about their stand up customer service apparently not! I was picked up at the airport in the vehicle I wanted to purchase, but immediately after seeing the vehicle, my heart sank! I had been duped and lied to about the condition of the vehicle. Upon further inspection of the vehicle, I found this vehicle had paint missing in over 4 areas, rust forming, dents as big as my hand, as well as missing equipment! I wonder if they even inspect their used vehicles at Kendall Eugene? Anyway, I hadn't even stepped foot in the dealership yet, and I was already feeling so defeated! I was lied to by the one auto dealership I actually trusted! I mentioned the issues to the employee who picked me up, but I was brushed off. The manager wasn't much help either and when I inquired about the missing equipment I was told a lie. How do I know it was a lie? Because I've owned three of this particular vehicle before. I had no choice at this point, I was in Euegene, I needed a vehicle to get back home, and it was obvious Kendall Eugene wasn't going to help me at all. What else was I going to do? After spending over 5 hours at the dealership discussing the $100 increase in a already negotiated price, and because the finance employee could not get the paperwork completed properly, I was finally able to get on the road. While on the road, I discovered that the vehicle also had an issue with the rear end suspension and was making noise. The vehicle was also drifting toward the right side of the road, and I imagine the alignment is off. After returning home, I contacted a mobile auto body repairman who quoted hundreds if not thousands of dollars to repair the cosmetic damage to the vehicle. The repairman himself was surprised Kendall would sell a vehicle in this bad of shape. He saw the temporary plates and even asked Kendall sold you this vehicle? Really? Wow, they are usually so good! However, I am sure he is used to the Kendall's here in Idaho which have a good reputation. At the end of everything, I attempted to contact the dealership in regards to the issues above, but I was unable to get a return phone call. I hope this review helps create the negative reputation that Kendall Eugene deserves, and I hope anyone reading this steers clear of this dealership!