Carr Chevrolet
Customer Reviews of Carr Chevrolet
Replaced Headlamp
byon 02/07/2024
My headlight was out and water was leaking into my headlamp. The service crew was able to find the part and got everything finished the very next day. Great job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer Recovered!
byon 01/02/2023
Equinox was suddenly acting strange. Sputtering and dying. Spoke with Brandon via phone who recommended I get battery checked ASAP at a parts store as a first step. Did that- battery was ok. Then called back and Brandon helped me set up an appointment. I managed to drive the vehicle into the shop (it died multiple times on the way) and made it 30 mins before closing. Shop was closing early due to New Years Eve holiday and I had prepared to not have vehicle looked at/repaired for 4+ days, arranged for alternate transport to work and disruption to my life due to broken down car. But- employee Tyler Bradshaw came through like a wizard and made sure my terrible year ended on a bright note! He quickly diagnosed the issue and said he was going to be staying over a bit past closing anyway and could help. Was able to replace solenoids immediately and get me on my way within the hour. I have to say, I’ve had several disappointing experiences with this business in the past and had not planned on continuing to come to Carr for maintenance. This changed everything for me. THANK YOU TYLER for caring about me as an individual customer. You really made a difference.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Carr Chevrolet
byon 07/01/2018
Overall my experience was good. However, do to the last visit cracking my housing unit for the transfer case I am questioning the quality of work being performed on my truck. I feel that this was a pretty big miss on Chevy's part. I'm just glad I wasn't going on my summer trip we always do which would have resulted in much more damage.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Bad customer service
byon 04/07/2018
0 stars would be given if possible. Their parts department are rude and refuse to give OEM parts numbers. Obviously your out of luck unless you buy from them. I've left complaints with the parts dept. and general managers. Neither of them responded. They are a terrible representative of the GM company and I'll be talking to GM corporate also. Service dept are pompous and don't listen to customers. They are treated as ignorant.
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
Beware of Carr Service Department
byon 01/13/2018
Long story short:In November I took car in for oil change and told them my car had been leaking oil. They changed oil and said they found no leak. Days later car still leaking oil. I call service and they tell me it's common for a little leakage after an oil change.January leak really bad, I take car in, they tell me both gaskets are leaking and the oil pan has a dent and has to be replaced plus new brakes (the brakes I knew needed replacing). The cost: $3,000. I declined service, took it to an independent mechanic who told me there absolutely was no dent in oil pan, it did not need to be replaced. He said "this dealership is know for this kind of stuff". Beware if you have service done at Carr. If in doubt, get a second opinion. Glad I did.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Owner
byon 04/29/2017
Your crew is great took me work in with out notice got it done same day great work Carr Chevrolet and staff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Scheduled maintenance
byon 09/19/2016
With online service scheduling get an appointment is easy. As always, the service was excellent and timely.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fast Service
byon 07/21/2016
Great to get in and out for an oil change without the need of an appointment which made it easy for us tobring our car in at our convience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Carr Auto Group has great people
byon 07/02/2016
The people in the service center were great. They diagnosed my problem and fixed it within the time frame promised
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service throughout
byon 04/27/2016
I am a very satisfied customer that considers Carr Chevrolet my most trusted repair source.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
disappointed
byon 04/08/2016
I took my vehicle in to resolve a door opening issue for both front doors. It was extremely difficult to open, in fact I had to lower the front driver window and open from the outside. They adjusted the parts that opened the door. That was great, except, they did not solve the issue. It is a little better now, but still difficult to open. In addition, they took the handle section from the outside of the door to work on the issue. When they replaced it, they did not insure that it was tight and would not leak. It will leak at the first rain. I spent good money , however I am faced with their minimum charge to continue the repair. Plus I lack confidence in the workmanship. I am not sure I will ever return to Carr. I purchased that vehicle from them and had most repair work done by them. This is the first time Carr has failed to perform.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
electrical repair
byon 02/22/2016
I brought my2014 Silverado truck in because the electric door locks were rapidly locking/unlocking while I was driving. Nothing was found to be wrong because they could not reproduce the problem in the shop or on the road. Nothing was fixed but the problem has not occurred since it first happened a few days before I brought it in. I guess I will have to wait until it occurs again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Great Service!
byon 12/08/2015
New to area and first time taking my truck in for an oil change at Carr Chevrolet. Very professional staff and finished service sooner than expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service, fast, affordable
byon 11/10/2015
My transmission on my 2011 Chevy Cruze went out and Carr Chevrolet absolutely took care of me. with in a matter a few days, I had my car back and it's now running better than ever. They are affordable and friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Incompetent
byon 03/14/2015
I bought a new car at Carr Chev so that I wouldn't have to deal with car repairs. I went back 5 times to get a tire fixed. Same tire leaked each time after a month or two. After two or three times at the latest they should have replaced it. After less than 25,000 miles with still tread left they tell me I need to replace all the tires because they never rotated them and the treads are thin so they can repair the slow leak. The Chev Cruz has quite a few recalls racking up as well. I won't buy Chev again and I will never buy from Carr again. If they can't fix a tire or know when to replace it then I don't want them around any car I own.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Carr Chevy is the best
byon 01/24/2015
This is the 2nd vehicle I have purchased from Carr. We still have the 1st one (a 1999 Tahoe). Their service department is the best! Competitive prices, loaner cars if needed or courtesy shuttle if not. When I wait for an oil change, it's never very long, even when they are busy. Comfortable lounge and lots of great vehicles to look at while waiting. Staff is courteous and friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Horrible just horrible
byon 07/28/2007
Didn't get any work done. Had a service engine soon light on. Previously had 2 false codes. Would not just scan code. Wanted car all day. Story is very long and I have already written 4 letters. I believe it was a bait to have work that didn't need to be done, done.
- Recommend this dealer? No
Carr Chevrolet is Oregon's largest Chevrolet dealer, located in Beaverton, OR. We know that you have high expectations and as a Chevrolet dealer we enjoy the challenge of meeting and exceeding those standards each and every time you shop. Our CARR Care Lifetime Warranty PLUS 10 Years of Roadside Assistance is included on nearly every new and used vehicle we offer-at no cost to you!
CARR Chevrolet, With you all the way. Every mile. Every day.
The best reason to come to Carr is our people, plain and simple. A company is only as good as its people and at CARR you will find quality folks, each one committed to helping the needs of the community. CARR AUTO GROUP has made The Oregonian/Oregon Live's Top Workplaces for a seventh consecutive year and we were awarded the #7 spot in mid-size companies for 2018! On average, employees of CARR are 10+ year veterans and we have employees that are 25+ year members of our CARR family.
1 Comments