Carr Chevrolet
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Dealership Service Review
service Rating
Bad customer service
Written byon 04/07/2018
0 stars would be given if possible. Their parts department are rude and refuse to give OEM parts numbers. Obviously your out of luck unless you buy from them. I've left complaints with the parts dept. and general managers. Neither of them responded. They are a terrible representative of the GM company and I'll be talking to GM corporate also. Service dept are pompous and don't listen to customers. They are treated as ignorant.
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
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carrautogroup on 04/16/2018
Dealer Response
Chad, we understand the frustration your experience has caused and appreciate you taking the time to let us know how we can improve our customer service. Sometimes we are bound by the restrictions of the manufacturer's policies and that can create confusion and misunderstanding. We deeply regret the inconvenience it has caused. Please know that your feedback is important and we will work internally to ensure better communication moving forward. Thank you again.
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