Customer Reviews of Beaverton Honda
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The following reviews are more than two years old. They are not included in the overall rating.
84 reviews
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Good stuff
by Adam on 01/08/2020General experience was good! I drove 2hours to this dealer, so I was prepared to lose my mind if they jerked me around, but my salesperson, David was great. They tried to sell me the extended warranty, like they all do, but wasn't too pushy… when I said no. Test drive, trade in and paperwork and I was out of there in a little under 3 hours, which seems like a win to me!Used car purchase
by CTM on 01/05/2020Excellent, simple, no pressure, no haggle experience. Let feeling positive about the whole experience.Honda CR-V purchase
by Tom Morris on 01/03/2020Ron was patient and helpful in our deciding the colors of the vehicle and answering our questions we had about it. This was our first one person one price auto purchase and it was worth it.Great experience here - Highly recommend
by Lisa C Hillsboro on 12/28/2019I purchased a CRV here and had a very positive experience. No pressure, sale handled by 1 person as promised.Salesperson Kyle Finley was very knowledgeable and personable.Honda Accord
by Lance G on 12/05/2019Simplicity was the goal. Mission accomplished. Very happy with the outcome.Satisfied
by Eric on 11/15/2019Great experience! Juan was great and made the car buying experience easy!Great Car Buying Experience
by KGB on 10/25/2019Love the one person one price policy. Great service with integrity. Not your standard dealership experience. I highly recommend Beaverton Honda!First Honda purchase with Dave Knoll
by Karen Inaba on 10/21/2019I am a long-time Volvo owner buying first Honda and new vehicle in 23 years. My salesman answered my questions and suggested a different model oh Honda after listening to my needs driving style. Took us to the HRV ExL and walked us through… all features and technology unfamiliar to us.Excellent Experience, Information, Sale
by Jacob H on 10/03/2019We were nervous about buying a slightly used newer Honda Accord, but Ell took us through every step of the process, while it was a lot to take in, he took his time to explain all the details and answer all of our questions. Best experience… we have had buying a carEasiest car purchase ever
by Laurie on 09/15/2019Great service, no pressure, and the most pleasant car buying experience ever.New Accord purchase
by 01jm on 08/05/2019My wife and I enjoyed the buying experience up until the salesman, Robert Soto, pushed hard for the extended warranty and interior sealer. I suggest the dealership let customers know these things are available, but back off on the hard… sell.New Passport
by jlr3930 on 02/07/2019Margo Mack is one of the nicest, low pressure salespeople I've dealt with. She spent tons of time with us and even came in on her day off in order to deliver the car to us. I'd rank her a 10 out of 10!Best car buying experience
by archies4000 on 12/24/2018Being our first car, we were very apprehensive and unsure what to expect. However, our sales agent, Belinda, was very helpful and went through a lot of trouble to make our first car buying experience a joy, including picking us up from our… home, and most importantly, being honest and upfront about everything. We recommend Belinda and Beaverton Honda very highly for their wonderful service.Great experience with kyle
by Mblond369 on 07/14/2018Kyle was awesome- Not pushy at all, super friendly and knowledgeable. We were in and out a lot quicker than last time and would definitely recommend to friends and family!Excellent
by DuaneVB on 07/12/2018We went to Honda to just do a test drive but we end up buying one thank you to the sales people who made it possible especially to Robert Nathan. Thank you sir . More sales to come 😁Congratulations on your purchase! Thank you for your kind words about Robert, we will make sure he knows he did a great job for you :)
Go somewhere else
by BrendaJO on 04/07/2018I came in to test drive a 2018 civic lx and when it came to the trade in offer for my camry they wanted to charge me $250 for the 2nd set of keys I had at hone, Rediculious, I told them I could drive home and get them the lead sales person… said we will still not drop the extra $250 charge. Also they went by the factor options on my car which was not correct I have heated seats and they tried to say I did not .Just look at the button that indicates the heated seats are on.I would not recommend them to anyoneHonda Pilot bought and still waiting
by FamilyTime on 03/04/2018I bought a vehicle in transit. I am week out and I dont have the vehicle. The initial estimate was 1-3 days. It is now 3-9 days. Most people buy on site vehicles so our representative didnt have the best understanding on intransit. He… never promised a date and has been kind in humoring my update requests. I finally talked with a manager who gave me a clearer picture of why they cannot give reliable delivery dates. Sadly that was 4 days after we went ahead with the deal. I am not sure I would have bought an intransit vehicle had I known all the vagueness surrounding the delivery. We are happy it was done so that we got that months deals. The sales rep has been great to work with. I will try and update this when we get the vehicle.The dealership has contacted me again. It was kind enough to let me know the vehicle is not in, and might be in in the next day or 2. I appreciated that they were giving me updates without me having to contact them.
Rating update 3 stars. Dealer always responded to emails within 24 hours. Time spent at the dealership was good. Dealer did end up honoring all commitments, after I communicated with the dealership, but they had several slip ups.
I have now completed my purchase from Beaverton Honda. I am not sure that I would fully recommend them. I have had numerous issues with communication, fulfillment of ordering, and having them be transparent as promised. I am satisfied that everything has been taken care of, but the purchase was at the end of February and the completion was on the 13th of April. I am also surprised that I haven't been contacted, besides the survey. I was honest and rated them well for what was done well. I also interacted with 3 different sales manages, who while were helpful, none followed up with me and the hand offs between them were based on incomplete information. I definitely wouldn't recommend ordering a vehicle from them, and feel that they would have done better with a vehicle on the lot.
Worst experience ever
by MaksGinesin on 12/31/2017The most unpleasant experience ever. The sales lie right to your face. If you want to buy or lease to go Wilsonville Honda or Gladstone. Very unprofessional and confirm car sales representative as lying and dishonest people. Think twice… before you go there.I regret to say, but I have to most unpleasant experience with one on your salespersons. About two weeks ago I try to lease a car from Beaverton Honda. I was rejected because of my credit history. The same sales person who worked with me before send me an email yesterday. Please see the communication below.Hi Brandon, We decide to not lease Honda Clarity until we will have our own house. We may be interested to lease Honda Civic 2017 for $200/ month and give our Toyota as the downpayment. Happy New Year, Thanks, Maks Brandon Pollard via sg01.motosnap.com 12:47 PM (6 hours ago) to me Hi Maksim, We do not have any 2017 Civic LX's left. If you wanted to lease a 2018 Civic LX the payment would be $228 per month with $2,000 down. Let me know if that works for you. If it does you'll want to act fast. Oregon is adding a sales tax on cars and registration fees are going up on January 1st. BRANDON POLLARD HONDA SPECIALIST [contact information removed] I decide to visit Beaverton Honda and discuss the lease option. After about 30 min of lease negotiation your sales told me that I am not qualified for lease anyway and the only option for me is to purchase the car. For my question why he wrote me about lease, I was told that he did it because I was asking about it. I was very pissed because I have to cancel and change lot of my plans right before New Year. I was also pissed that your employee knew an advanced that I will be not qualified for lease anyway. I was shocked by this lies. If this is way your companies treat customers, I will make sure that no one from my friends and co-workers never will do doing business with Beaverton Honda. I will use all social media, my work network (Oregon Health and Science University), my friends work network (Intel and Nike) to be sure that they never will be treated like me today. Big Thanks to Beaverton Honda to ruined and waste my plans and time. Regards, Maks GinesinRude and worst Management and customer services
by MAL2_MAL on 12/03/2017Bob Lanphere's Beaverton Honda is really the worst Management and customer services. Once they messed up with my Odyssey (Airbag Recall), lots of trash in the car and they play with my dash cam, GPS, Radar Detector and my other… things. Today 11/30/2017 I called them asking what is the color of the Reverse Backup Wire under the dash in 2000 Honda CRV? Is it GRN/WHT? They can ask their tech or print out for me the wiring diagram. I chat with Becca from customer care she cannot help unless i schedule a diagnostic appointment and pay for it. Then I spoke with Amanda Ball the Service Manager on the phone and she also will not answer my question unless I schedule a diagnostic appointment and pay for it. Then when I spoke on the speakerphone with Andy Plunkett the Parts & Service Director together with Tim Nelson the General Manager; Andy said will not give me information for free, that information is copyright and will not release it unless I pay. I spoke to Tim and he added that he does not care about the review that I will post and he wants me to make sure that I will spell his name and the others correctly in my review. Honda Beaverton is the worse in customers services and will try to take my business somewhere else. Becca said she cannot help me in that but she can schedule me in for a diagnosis appointment. That i need to pay for it. i asked her to ask the tech for me or to look it up in the wiring All i need is the answer to my question. Reply to Alex Haigh, Marketing Coordinator: You are now lying to clean up and shine your Beaverton Management. i spoke with Andy Plunkett, Parts & Service Director about my Odyssey add to that you can read the full review on Beaverton Honda Facebook page. All i want is information (in my 2000 CRV, what color is the reverse wire under the dash?) i spoke first with Beeca, Customers services, she refused to help me. Then i spoke with Amanda Ball, Service Manager and she also refused to help unless i schedule an appointment and pay. After that Andy Plunkett, Parts & Service Director called and wants me to pay for any information that i want. then he gives the phone to Tim Nelson, General Manager and Tim told me to make sure that i will spell the names correct in my reviews and with BBB. i never spoke with Alex Haigh, Marketing Coordinator the one she is replying to my reviews and of course, i understand she is trying to protect her General Manager and the other members at customers services and members of the management because of her paycheck from them. updates: Tim Nilson called me to asked me if i am done or not yet.Worst experience
by Akierst on 11/12/2017Buying a used car from this dealership was horrible. They are dishonest, disrespectful and horrible communicators. Their customer service for sales is false advertising, they don't follow through on any of their written promises, even… having to do with safety issues of a car you are buying from them. They are incompetent and just want to finish the sale as quickly as possible without your best interest. I would not buy a car from this dealership.Adrienne- We're very sorry about your experience with our dealership. We understand you spoke to our General Manager and he offered to pay for the tail light even if you got it done elsewhere. We understand you aren't looking for resolve necessarily, but just wanted your concerns to be heard and we can assure you they were. If there's anything we can help you with, please let us know.
Awful Experience - unprofessional & disorganized
by dev1490 on 10/09/2017I sold Beaverton Honda a car on 9/3/17. I was told it would take 10 days to receive payment. It took me multiple attempts to contact the check, and was told: "check is in the mail." In the end, it took over a month, and only due to my… diligence in following up was it resolved. The GSM admitted that there were multiple screw-ups, but it doesn't negate the fact they "sat" on money that was owed to me for over two weeks. That's inexcusable. I expected more from Beaverton Honda. And, just as disappointed I was in the dealership's failure to make timely payment for the car I sold the dealership, is how they failed to find a resolution.Devin- We are sincerely sorry about the length of time it took for us to process and send the check to you. This sort of mistake is not typical of us, and we apologize that it happened and caused you stress- we completely understand your frustrations with us. Thank you for your feedback.
About our dealership
Amenities
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- Express Service
Languages Spoken (2)
- English
- Spanish
Thank you so much for the kind review about Kyle and your experience here! We're glad everything went well (and fast!) Congrats on your purchase :)
by bhhelp on 10/10/2018