Customer Reviews of South Pointe Chrysler Jeep Dodge RAM
Review type:
Inspection & oil change tire rotation
by Clark Zahrte on 05/18/2024updated 11/20/2024Customer service great a the technician that did the work awesome shows you a video of everything on your vehicle that is inspected. Would recommendRecent service
by Cranny#1 on 06/05/2024Excellent service departmentOil change
by Erica Leon on 06/05/2024Best experience Ryan was greatHello Erica, we're happy you found Ryan to be so supportive during your experience here at South Pointe Chrysler Jeep Dodge Ram. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Awful
by Kati Herrera on 05/24/2024Dropped my car off for an oil change and to check why the ac wasn’t getting cold. Got a text message saying they did a 40 point inspection, and 12 points needed “immediate attention”. They hadn’t even done the ac inspection like I asked,… that was listed as a $400 add on. All day I tried calling frank, the main service guy, who gave me his card and told me to call him, he never answered. My husband had to drive to the service department to finally talk to somebody because no one was calling us back after leaving several messages asking for a call back. We told them we were not paying for the 40 point inspection they did as that’s not what we asked for and we were not told that they were doing so. It then took them over an hour to bring our car around for us to leave.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at jwmoore@BobHowardAuto.com. I look forward to speaking with you. Jay Moore, General Manager
Baliegh Hamilton -Service Line Manager
by Pacifica on 05/24/2024Baliegh has always taken care of my Pacifica service needs. Just completed a one in a million warranty issue , plus a scheduled service. She always goes above to communicate clearly throughout the process. No surprises. Plus a great… personality. I know the service business is tough, but she makes it pleasant. Her efforts are much appreciated.Thank you for your wonderful feedback! We're delighted to hear that Baileigh has consistently taken great care of your Pacifica service needs. It's fantastic that she handled your warranty issue and scheduled service with clear communication and a pleasant personality. Your appreciation for her efforts in making the service process smooth and pleasant means a lot to us.
Service
by Mikelevytu on 05/23/2024Good experience, would recommendWe are delighted to know that your experience was good! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.
Truck driver
by Carl Holmes on 05/07/2024I called Frank my service provider and ask if he could possibly get me in today and he told me to bring my truck in. South Pointe provides the best service I’ve ever dealt with.That's fantastic to hear! We're thrilled that Frank and the South Pointe Chrysler Dodge Jeep Ram team were able to accommodate your request and provide you with excellent service. We're here to help with all your automotive needs!
Another good job
by Sstephens on 04/29/2024Maintenance check was fast and friendly!We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
N/A
by Not Sure on 04/24/2024Very tentative.They did a detailed video of what services were being done and then ones they recommended. They were finished with the vehicle within a few hours of dropping off.It's fantastic to hear you had a great experience at our dealership! We're glad to hear that we were very attentive, provided detailed videos of the services being done, and completed the work efficiently. Thank you for choosing us!
Great experience
by Angel Dechow on 04/20/20241st time using them for oil change. Service advisor was nice. They completed everything in a timely manner.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Oil change
by DBNettles on 04/20/2024Great job and everyone was knowledgeable. Really liked the video of services being preformed.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Oil change
by Jondon91 on 04/06/2024Done a good job and quickly tooWe are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Fast service
by Megarman on 03/25/2024Last time I took my jeep in to a different dealer, they kept it for almost 6 weeks. This time I took it to Southpoint and got it back the next business day. They had to replace an inner axl seal, which is a pretty big job, but still… knocked it out quickly!It's great to hear that South Pointe Chrysler Dodge Jeep Ram was able to service your Jeep efficiently and get it back to you quickly! Dealing with vehicle repairs can be stressful, so it's always a relief when the process goes smoothly.
Chris Stinson
by Stevenjlong on 03/23/2024Totally pleased with my experience, service writer was friendly, and kept me advised on progress of repairs, Chris made me feel comfortable and welcomeWe're delighted to hear that you had a pleasing experience at our dealership! It's great that the service writer was friendly and kept you informed about the progress of repairs. Chris also made you feel comfortable and welcome, which is wonderful to hear.
Service
by Gilberra on 03/21/2024Great care!! Great communication!!We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service
by PhatPat on 03/08/2024Phenomenal experience, super polite people, well informative and overall just a great experienceWe are thrilled to hear that you had a phenomenal experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
New tires
by TanyaTS on 02/29/2024No issues, quick and efficientWe are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
19 Charger RT Widebody
by Grog69! on 02/28/2024Very courteous and professional. Made sure my car was up to date on all recommended servicesThank you for sharing your experience! It's great to hear that the staff was courteous and professional, ensuring that your Charger RT Widebody received all the recommended services. Enjoy your Charger!
Great Experience
Excellent Service
by C. Burnham on 02/20/2024Very thorough inspection and detailed estimate. I will be back if i need anything else doneWe are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Poor service and communication
by Hugh20$ on 02/14/2024Took 2022 for oil change and they found work that needed completed. We was going to pick up truck take to location we purchased the truck at (Glover). Southpoint said they could do the warranty work and order parts but would take 5 days to… get. Parts came in and then they called said they could not do the work because Glover had installed 2” leveling kit and custom tires and rims. This was a TRX purchased new with the upgrades by Glover. The issue was the CVS axles. Remember Southpoint found and pointed out issue said it was covered under warranty but did not honor. So week later we picked up and took to Glover. Should have taken to Glover to begin with.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
We're sorry that after further attempts to resolve your concerns, we were unable to meet your expectations.
Oil change
by Dclutter on 02/10/2024Fast, professional, good communication, and good snacks in the loungeWe are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
South Pointe CJDR invites you to visit our car & truck dealership in Tulsa, OK. Our team members are standing by to provide you with some of the best deals near you on Dodge Ram Chrysler Jeep cars, trucks & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Tulsa area's most trusted Chrysler Jeep Dodge Ram dealers.
ESPAÑOL
South Pointe Chrysler Jeep Dodge Ram le invita a visitar nuestro concesionario de autos nuevos y usados en Tulsa, OK. Visítanos hoy para carros Dodge Ram Chrysler Jeep y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos de los mejores distribuidores de coches Chrysler.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
by Harrick Newman on 06/06/2024