Customer Reviews of Bob Howard Nissan
Review type:
Pleasant experience
Not satisfied
by Blessing on 09/10/2021How can i pick the car up yesterday and today it can start after putting a new battery in it and the manger spoke to us well but today no one to pick my call today, that lady called Andrea she is the worst person to attend to any customerThank you for speaking with us about your experience. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me. Barrett Determan General Manager
Got us back up and running!! Thanks!
by Keith Swanson on 09/10/2021Very responsive service. Worked us in during a busy time and facilitated submission claim for warranted service.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Very friendly
by Rachquel on 09/08/2021Everyone was very friendly and easy to work with. Would definitely go back there.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Excellent Service
by Ericka on 09/07/2021Angela does a great job of explaining the services that need to be completed, listens to and answers my questions, and makes sure my vehicle is well taken care of.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Charge for a work it wasn’t performed.
by Adolfo lomeli on 09/05/2021They charge me for a tire rotation they didn’t do how do I know I had a tire that was loosing air and it stills in the same placeThank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Barrett Determan Executive Manager bdeterman@BobHowardAuto.com
Chris was very nice
by Sarah on 09/04/2021Chris took nice care of me and my car. Only thing I did not like was the prices. Every other service place offers a tire rotation/ oil change deal. But, that was my fault for not asking price up front. Still great care though.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Regular service
by Rlovell on 09/04/2021I took two cars in for service, they were very professional and gave us recommendations for our next service. We waited in the lobby and it was a pleasant experience. They were very courteous with all our needs.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Loyal Customer kicked to the curb
by 6 months of waiting on 11/02/2020I have enjoyed several Nissan vehicles over the past few decades. I have purchased 5 new and 1 used and until now have been satisfied with the products and services. That satisfaction ended with the purchase of my 2018 Nissan Murano. I… was skeptical of all of the electronics included. I liked what they did, but did not like the limited warranty on this part of the vehicle. That said, I chose to purchase the Murano with the assurance that the service department would take care of every need. I hope that you can understand my disappointment when the collision sensor needed to be replaced and the local dealer (Elk City OK) where I purchased the vehicle said that it was beyond their maintenance capabilities. I drove over 100 miles to get this fixed. I took the vehicle to Bob Howard Nissan in Edmond, Oklahoma. The repairs were completed, or so I was told. The next day the sensor malfunctioned again. It has been several months and over 25 unreturned phone calls later, that I am still waiting for the repair as my warranty for these parts is about to expire. Six months is a long for to wait for a returned call. I was advised of staff turnovers, but nobody ever returned a single call and the people who took my calls were not authorized to do anything themselves. The standing excuse for everything is COVID-19, but using this excuse for not returning a call is really pushing the envelope. I also used text and the webmail that the dealership provided. As of this date, I am waiting for a call from the service manager. He promised that I would not be forgotten this time. Other than expressing my dissatisfaction with the apathetic response to my requests, I ask for consideration. I believe that extending my bumper-to-bumper warranty to 72,000 miles would suffice as my local dealer is not equipped to do much more than oil changes and tire rotation, and the dealer that should be able to fix my vehicle is nonresponsive. Sincerely, Thomas R. SpenceThank you for speaking with us about your repair experience. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at bdeterman@BobHowardAuto.com.
Fast, curtious service!
by iamissdenise on 05/28/2019I went into buying a used vehicle with extreme anexity, and came out completely relaxed and super satisfied. Not only with the price, but with how well Bob Howard's team takes care of a vehicle that they take in as a trade!! I love my used… Chevy Avalanche!!!!We are glad to hear we did a good job, and we hope you love your purchase for years to come!
No Hassle out in a flash!
by edmodan on 04/24/2019Cesar was great, got me in and out in record time. Found a car that worked for my budget.Thank you for your kind words for our staff, we appreciate it!
Good deals
by Texan57 on 04/24/2019The staff at Bob Howard Nissan were all friendly And helpful. Found he car I wanted at a good price. I traveled from Texas to purchase this vehicle. Was worth the drive.Thank you for your kind words for our staff, we appreciate it!
Replace tired
by DarnellBerg on 04/20/201960k on old tires, had a flat. Decided to price new tires. Good price so purcased themm and service went well.Thank you Darnell for your kind words! We thank you for your business and look forward to your next visit!
Bob Howard Nissan edmond ok
by VerySad on 04/07/2019First I will let you know that this is written my the wife of Robby Clayton. Second my husband has recently been diagnosed with Vascular Dementia. I was not with my husband at the time but was he said he was going for oil change and then… he come home with a 2017 Nissan titan and a payment twice the amount he was currently paying. I was not a happy camper as he told me that the financial manager said oh yes we can but you that truck with a payment close to what you have now. I returned to the dealer with my husband. I felt like no one really care except for the financial director Dale Durham. He worked very hard to help. But I feel like the financial officer my husband worked with was a little shady. So no I would not ever send a friend there except if they could deal with Dale. Bob Howard does not care the financial burden they have but me under on top of the medical Bill's that I now have.Thank you for bringing this to my attention. I apologize for what you and your husband have experienced. I would like an opportunity to address your concerns and rectify the situation please contact me at barmstrong@BobHowardAuto.com. I look forward to speaking with you. Brandon Armstrong General Manager
Best customer service ever!
by Altima2015 on 12/12/2018I had the BEST experience with the service department at Bob Howard Nissan. Ty & Lionel were both amazing and went over and beyond to help me with everytyhing. By far the best customer service I have ever dealt with. If it weren't for all… of Ty's & Lionel's help and patience I don't know what I would have done in my situation. I never had trouble getting in touch with them over the phone and they both were very prompt with getting back to me if I had to leave a message. I am very thankful and pleased with all the hard work these gentlemen put in. I will definitely be taking my car back there for any maintenance I need done because I know I will get taken care of.Best Dealership in Oklahoma
by Rocco99 on 12/01/2018This Dealership is the best I've ever been and work with! The people are very friendly and willing to work with you regarding financing. I highly recommend going to this dealership to anyone who doesn't want any run arounds and playing… games. They are very straight forward on the pricing of there vehicles and again willing to work with you. I definitely will do future business with this dealership for me and my family. Thank you Bob Howard Nissan for giving me peace of mind and making my car experience very pleasant! Cheers, Ray F.Bad info/communication
by Slusk5224 on 11/16/2018Second bad experience with BH Nissan. Made appointment days in advance (my day off) for a simple oil change for 7am on Thursday November 15th. Arrived at 7am only to be told that a technician wouldn't be there until 8am. When I expressed my… frustration and explained I didn't have time to waste and expected that appointments should be honored when scheduled. I was told customer service department always make these mistakes. So I left and called customer service and expressed my dissatisfaction and shared my experience. I was told that this has happened quite often with the service department turning away customers. Also told a manager would contact me regarding my complaint. That never happened. This is my second service with BH Nissan and I've had bad experiences each time. I don't plan on having a third. Will be looking for a more dependable customer based service provider. It shouldn't be this difficult to get an oil change. I'm sure someone else would be happy to take my money.Great service
by Madison on 08/17/2018Our sales person was extremely helpful and all around great! I would definitely buy from him again!Glad to hear that! We look forward to your business with us again!
After-The-Sale Customer Care
by Acumendude on 08/06/2018I had a fairly good experience during the purchasing phase, but have had an excellent experience so far in post sale activities. Between these two phases, I would be most impressed as a reader/reviewer of excellent customer-care because… 'that' would mean that the dealership is truly concerned about you as a customer. I had some issues with my vehicle post-sale, & Bob Howard Nissan stepped-up to remedy the problem at no cost to me. They also provided a nice 'loaner' vehicle in the interim while my vehicle was being attended to... Also, the salesman I dealt with (Chester) was very professional & always conscientious & polite. Colt was also very attentive & professional in the way he handled my situation. It is due to 'this' true customer service that I would highly recommend Bob Howard Nissan... - SSNissan 2014 review
by Notasurveyfan on 07/17/2018My car was dropped off for me. The service was quick and I had no issues from them.Bait & Switch SCAM
by ChaseRW on 08/04/2015DO NOT TRUST BOB HOWARD NISSAN BAIT & SWITCH, I drove 4.5hrs each way to buy a car that I already had an agreed upon deal with the salesman. I was very specific on when I would arrive and the Sterling, the salesman, said he would be there… until close. I arrived after my long drive to find that Sterling had gone home for the day and the negotiated deal we had would NOT BE HONORED. Not only would the deal not be honored but the Sales Manager on duty at 7pm on 08/03/15, did all but call me a LIAR, with a grin on his face. This seems like a classic example of the dealership CHANGING the deal to UNETHICALLY STEAL more money from their clients or better know as BAIT & SWITCH. I am mad, not only have I lost income by taking the day off to drive down here as well as inconvenienced another to drive the other car back, all over $998 on a $30,998 car. I live my life with integrity this dealership has NO INTEGRITY, AVOID AT ALL COST. If someone from Bob Howard would like to try and resolve/know more about this issue [contact info removed].Terrible Experience
by nbukharin on 08/02/2014Stay away from Bob Howard Nissan. I wanted to test drive a new Nissan Rogue so I called the dealership and set up an appointment for later that day. After my wife and I drove there, the salesperson informed us that they didn't have a Rogue… we could drive. A couple days later I called and was able to test drive one. I decided to buy one the next day and received online a TrueCar quoted price that Bob Howard was supposed to honor. I set up an appointment and my salesperson maintained that it would take 15 minutes to get an estimate on my 2005 Honda for a possible trade in. I came at the appointed time and handed over my keys. I assured my wife and two little boys that we wouldn't be long. After an hour, they still had my Honda and had made various excuses why they would not honor the TrueCar quote. I asked for my keys and said we were leaving. They kept my keys from me for the next 45 minutes and kept presenting me with deals. Finally, after 105 minutes they said they would only give me 4,000 for the Honda, presented one last deal on a Rogue, and gave me my keys. Pathetic! I left as quickly as possible. Two hours later I signed paperwork with Hudiburg Nissan in OKC. They sold me a new Rogue for the TrueCar quoted price and offered me 6,000 for my Honda, which was still a little under Kelly Blue Book, but fair. I ended up selling the Honda the very next day on Craigslist for 8,000. The manager at Bob Howard Nissan, Mark S., called a few days later and asked if I had bought a car yet. I related my experience. He apologized for withholding my keys, but he had no apologies for price gouging on my trade in or the new Rogue, saying: "we're in business to make money." I would add "as much as possible, anyway we can."Thank you for your feedback. I appreciate you taking time out of your day to let me know about your experience in our sales department. I would like to speak with you about this in more detail to see if there is anything I can do to fix it. I would also love to use this as a learning opportunity so we can fix the issue in the future. Please give me a call at 405-302-3451. I look forward to hearing from you. Bobby Lubbers, General Manager
Nissan Rogue
Nissan Frontier
Nissan Murano
Nissan Pathfinder
Bob Howard Nissan invites you to visit our Car & Truck dealership in Oklahoma City, OK. Our team members are standing by to provide you with some of the best deals near you on Nissan Cars & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Oklahoma City area's most trusted Nissan dealers.
ESPAĂ‘OL
Bob Howard Nissan le invita a visitar nuestro concesionario de autos nuevos y usados en Oklahoma City, OK. VisĂtanos hoy para carros Nissan y trocas, camionetas y SUVs, asĂ como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porquĂ© somos uno de los mejores distribuidores de coches Nissan en el área Oklahoma City.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Virgil, we are so pleased you enjoyed your visit to Bob Howard Nissan, Inc.! Thank you, and have a fantastic day!
by Lorren Kromer on 06/03/2024