Bob Howard Nissan

Second bad experience with BH Nissan. Made appointment days in advance (my day off) for a simple oil change for 7am on Thursday November 15th. Arrived at 7am only to be told that a technician wouldn't be there until 8am. When I expressed my frustration and explained I didn't have time to waste and expected that appointments should be honored when scheduled. I was told customer service department always make these mistakes. So I left and called customer service and expressed my dissatisfaction and shared my experience. I was told that this has happened quite often with the service department turning away customers. Also told a manager would contact me regarding my complaint. That never happened. This is my second service with BH Nissan and I've had bad experiences each time. I don't plan on having a third. Will be looking for a more dependable customer based service provider. It shouldn't be this difficult to get an oil change. I'm sure someone else would be happy to take my money.