Customer Reviews of Halleen Kia of Sandusky
Review type:
Use Extreme Caution BAIT AND SWITCH
by Angry in Dayton on 04/03/2025Had a signed buyers order and the day before deliver, when all the financing was arranged and delivery was set they stated that the car went through service and they had to raise the price by 1k. Now, the car was negotiated and agreed on by… the manager and us as a "Certified" car. After a few angry phone calls, they tried to lower the price or offer it as a non certified car (again, not what we agreed on and the dealership and us agreed to). They also then refused to deliver it even though they promised to (another lie) In the end they said they would honor the original price but not put the tires on (the day before the tires were already on it, hence the increase in cost) and we said sure. After considering all the lies they said, we went and found another car that was identical and had 13k less miles on it and the new dealer, who was applaud at the other dealer for doing that, matched the price. When we told them no deal, then they called and said that "that is not the way they do business and would we still want the car". Well clearly that IS the way they did business as they changed their story so many times I could not list them all here. I would not trust this dealership at ANY stage of the process. When they will not stand by a SIGNED buyer order and come up with no less than 10 different stories why they cannot be trusted. Stay far away if you don't want to have a terrible experience.new car
by JeanMCruz on 10/01/2017updated 10/13/2017our sales person(marla hirt) was awsome and everyone we came in contact with there were great as well! This is the first time owning a Kia!jwilkins
by Jennifer143 on 09/25/2017updated 10/10/2017I was able to tell Matt what I was looking for and wanted and he found it. He was very patient with me because I kept changing my mind.Thank you for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for including standard-setting customer service from Matt. Thank you for choosing us for your automotive sales and service needs and we look forward to meeting all your future needs the next time you need us. Best regards, Halleen Kia Sandusky Team
Great experience
by CWeisenberger on 09/30/2017The staff was very friendly and knowledgeable. They all followed up with us after we left to see if we needed anything, they didn't just make a sale and forget about us.Thank you for stopping by to leave this incredible review. Our staff prides itself on providing friendly and knowledgeable service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that our staff assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Best regards, Halleen Kia Sandusky Team
Halleen of Sandusky was great!
by Alisa_Turchon on 09/21/2017updated 10/02/2017Justin & Richard were personable, knowledgeable & genuine. They made the car buying process as efficient as possible. The dealership was clean and well maintained.Thank you for taking the time to write this review, Alisa. We are pleased to hear that Justin & Richard was able to provide an efficient and overall positive experience. Best regards, Halleen Kia Sandusky Team
Great service!
by JoyceLo_ on 09/20/2017updated 10/02/2017Excellent service and I was in and out very quickly! Got my oil changed and tire repaired. Everyone very nice and professional. Roger in the service department is great! Also Paul Poock who sold my son a car and was wonderful!We appreciate the kind words, JoyceLo_. We look forward to seeing you again in the future! Regards, Halleen Kia Sandusky Team
Amazing Experience!
by jaylenjermaine on 09/11/2017updated 09/26/2017Amazing staff! Loved the experience of purchasing my first car! Would easily recommend to anyone! Thanks Lana for making this possible!It was a pleasure to read about your first buying experience working with Lana. Congratulations on your purchase! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! All the best, Halleen Kia Sandusky Team
Halleen Kia
by JamieCase_1976 on 09/15/2017Friendly Staff, no pushing to sell a vehicle, Made sure to help the customer, Justin was a great Salesman and I will let everyone know to come to him for great deals on there next car.Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Halleen Kia - Sandusky! If there is anything else we can do for you just give us a call! Best, Halleen Kia Sandusky Team
Kia Soul purchase
by klshope on 08/30/2017updated 09/12/2017The attention we received from your internet sales dept(Lori Light) is what brought us you the dealership. Then the excellent attention from Justin Xavier is what kept us there. The no hassle, low key sales approach kept us comfortable. I… never truly intended to purchase a car,but they made me a deal that I was happy with. So, I left with a new car.Great experience
by CLP2017 on 08/23/2017updated 09/11/2017Friendly professional explained everything in detail warranty and service department. Marla explained in detail all the Features of the car we was interested in .Great service experience
by Mike972 on 08/22/2017updated 09/11/2017Roger was excellent in working to get my brakes fixed in a timely manner. He has a nice personality, easy to talk to, did a very good job of explaining the problems, making good suggestions, and trying to get the job done as reasonably… priced as possible. I'll be back for all my service needs.Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Regards, Halleen Kia Sandusky Team
Haleen Kia Visit
by jfk43452 on 08/22/2017updated 09/11/2017The service process was straightforward and pleasant. The staff was not pushy nor try to sell me services that were not needed.Jfk43452, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Regards, Halleen Kia Sandusky Team
Satisfied Lessee
by aaron_ritchie on 08/23/2017I was pleased with my dealer in that he went out of his way to make sure I felt comfortable with my purchase as well as him giving me space and not hounding me like other dealers in the past have done.Congratulations on your purchase! Thank you for taking the time to write about your experience with us. We are pleased to know our team did a great job in assisting you with your purchase. We understand that buying a car is an important decision and we are honored that you chose us. We are grateful for doing business with us. Please feel free to contact us if you have further automotive questions or concerns. Best, Halleen Kia Sandusky Team
Kia Sedona
by LisaFry on 08/21/2017Service professional, Roger, was super friendly and helpful. I would highly recommend this dealership for service and purchasing. Thank you for being so kind and for completing the work in a timely manner.Thanks for your kind words! We're glad to hear that our team was friendly, helpful, and professional! We strive to provide excellent customer service and we're glad that this was the case for you. We will be sure to pass along your comments to Robert. Thank you for your recommendation and please let us know if there's anything else we can do for you. Best, Halleen Kia of Sandusky Team
Great Experience @ Halleen Kia in Sandusky!
by esneifer1126 on 08/16/2017Everyone was very pleasant and friendly, especially considering we came late on a Saturday evening. We did not plan on trading our lease in at that time, but the exact car we wanted was in the showroom so Marla and the finance team worked… with us and we came to an agreement easily. They let it be known that our business was important, and they did not want us to leave unsatisfied. The time spent doing the financing is usually a very long and dreaded process, but Aaron had it done quickly and spent an efficient amount of time going over add-on options without being pushy when we declined. From the time we arrived until we left, we felt as if the whole team was working together to not only get us the car we wanted, but to make sure that our experience was a good one. I plan on returning to Halleen Kia Sandusky in the future, and will also recommend them to anyone I know who is interested in a Kia!Thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it and glad to hear that your experience with us have been very positive. It was great doing business with you. Thank you for the recommendation and we look to working with you again! Best, Halleen Kia of Sandusky Team
Repair
by Verda32 on 07/31/2017My problem was taken care of very fast. I am glad I went to Halleen Kia in Sandusky for my repairs.Thanks for this nice review! We are thrilled that we have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Please let us know if you need further assistance. Best, Halleen Kia of Sandusky Team
Best Customer Service
by MeganT88 on 07/30/2017Everyone was so friendly! They were able to get us in the perfect vehicle for our family. We love our new Sorento and we will be recommending this dealership to our friends.We truly appreciate your input! Thank you so much for giving us an opportunity to work with you and your family! Rest assured that we will continue to provide exceptional service to our customers all the time. Thank you for your business and recommendation. Enjoy your new Sorento! Best, Halleen Kia of Sandusky Team
Thx
by Tooldealerhall on 07/28/2017Hospitality, quick and friendly service. Nice dealership with nice waiting area. Plan to bring my car back for next service as wellThank you for sharing your experience with us. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as a friendly and professional service to our guests. We are glad this was provided to you. Please come and see us for any future needs you may have! Best, Halleen Kia of Sandusky Team
2017 Kia sorento
by Sdvilla on 07/23/2017updated 08/01/2017Very friendly employees,excellent customer service . This was our 3rd purchase from Halleen and there will be many more in the futureIt was a pleasure to read about your third car buying experience! It's delightful to know our team provided you with such a memorable and excellent service experience. We are grateful that we have earned your trust and repeat business. Thank you and we look forward to seeing you again in the future! Best, Halleen Kia of Sandusky Team
Halleen Sandusky service dept
by jklaj01 on 07/28/2017Roger was very helpful and seems to be someone that I can trust. He went up and above to ensure all my questions were answered.Thank you for writing about your visit with us! We are happy to hear Roger was able to provide you with the outstanding customer service we strive to deliver to our customers. We would love to work with you again; please let us know if we can assist you further. Best, Halleen Kia of Sandusky Team
Smooth car buying experience!
by SanduskyPete on 07/27/2017The sales team of Justin X. and Richard W. we're attentive to my needs and knowledgeable about their products but not aggressive or pushy. I love the new facility!Thanks for this feedback! Itâs nice to hear from our customers and we are extremely happy that you were satisfied with the service and facilities provided during your visit. If there is anything else we can do for you, please come back and see us any time! Best, Halleen Kia of Sandusky Team
We know that prospective customers are extremely well educated when researching their next vehicle. Halleen Kia has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. As a premier Ohio Kia dealer, we have a huge selection of new and used vehicles from which to choose. Halleen Kia online and offline customers enjoy vehicle specials every day. We offer Kia service & parts, an online inventory, and outstanding financing options, making Halleen Kia a preferred dealer.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Thank you for this amazing review, JeanMCruz! We really appreciate your business. Regards, Halleen Kia Sandusky Team
by dealerreply on 12/01/2017