Mike Castrucci Chevrolet
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Customer Reviews of Mike Castrucci Chevrolet
Review type:
Cardiovascular repair
by Suebell on 01/12/2025
No matter what the problem may be, they are quick to make it right, ask for Travis or Andrew, there the best. Best of all absolutely no pressure, that's why we keep going back.
24 reviews
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Cardiovascular repair
by Suebell on 01/12/2025No matter what the problem may be, they are quick to make it right, ask for Travis or Andrew, there the best. Best of all absolutely no pressure, that's why we keep going back.Wonderful Service
by ksiders on 05/13/2024The staff was wonderful and very helpful. My salesman Larry, stayed after hours to help me.2024 Chevy Trax RS
by Roederji on 01/17/2024Working with Gary and Ryan is always a pleasure. This was my second time buying a brand new vehicle and my third time buying a vehicle with the dealership and these two guys made the experience wonderful as usual. Actually the whole team at… Mike Castrucci Chevrolet in Milford, OH are the best people to work with. I always recommend them to everyone who is looking to purchase. Jill R.Service
by Tim Howe on 06/16/2023Great service and friendly staffTim, thank you for the high star rating!
Great Customer Care
by Chuck R on 04/19/2023Purchased vehicle online. Dealer was responsive and efficient. Made the transaction very easy.Chuck, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
We love Castrucci!
by KaeliBurgess on 02/25/2023Amazing!! Friendly family environment.. my kids even love coming in to wait during maintenance visits! I'll never go elsewhere!We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
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by timtammy on 01/19/2023work was done as promisedWe are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Castrucci Chevrolet
by pasnitro on 01/12/2023Great customer care and serviceWe are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Amazing Service - a long term relationship
by Carlee Bro on 04/01/2022I wanted something slightly larger to plan for future children. I had a 2020 chevy Trax that I had previously bought from Mike Castrucci and I received a letter saying they'd waive any fees for switching over to a new vehicle. Travis was… the person who helped me through this process over the phone and he made the process seamless and easy. He helped me get the payments I could afford and the car I dreamed of. I am so extremely happy with Castrucci and it's employees and I have already told several people to go to them when they go to purchase a new vehicle. Fantastic. Absolutely 100% great service in every aspect. I will always be a faithful customer.Shady practices
by Duvallar on 07/02/2021I bought a Chevy suburban about 6 weeks ago. I took it in this past week to a local shop for window tint and a ceramic coating. The shop told me the entire back quarter was BONDO! I called and spoke with the used car manager who was very… rude and disrespectful. When I purchased the vehicle I was told it had never been in an accident or ever had any type of body damage. I asked the used car manager how he’d feel if this happened to him or a family member. He said “I wouldn’t care! The damage hasn’t been reported. I’d wait and trade it in or sell it. No one would know.” It’s just complete shady practices. I’ve put a call into people higher than the used car manager to make this situation right. Maybe this is what they’ve had to start doing because of the chip/stock shortage? Either way I’ll update my review if they ever reach out or make this better! If you’ve had a similar experience with this dealer let me know!Poor Communication
by LConnor on 04/20/2021We wanted Car A. Car A wasn't there, but they let us test drive Car B, which they said was identical to Car A. We agreed to buy Car A. We signed the paperwork. A few days later, Car A still wasn't ready. When we called they could not answer… our questions or explain what was going on with our car. Eventually, after days of calling, someone said that the car was damaged, that a branch had fallen on it and dented the roof. No one had told us this. We were sold what we were told was a new car, not a car with a dented roof. We went in and talked to a manager. He was unapologetic and unsympathetic. We cancelled the deal and got a refund. Why didn't they tell us about the dented roof? Seems unethical.Great Service
by BballMom3 on 04/13/2021I knew exactly what I wanted going in and Travis made the the process quick and so easy.. Going above and beyond when my husband couldn’t make it in.Great Dealership
by Always nice on 03/30/2020Always pleasant and helpful great staffShould be zero stars - STAY AWAY
by Karyn on 09/05/2019updated 09/27/2019I have been driving and buying cars for over 40 years. Service center is the worst. Dropped off for scheduled oil change. All 4 black polo shirt men ignored me. No hello, be with you in a minute or welcome. They continued to look at their… computer screens for several minutes. Finally one person asked if they could help me. 5 hours later oil change still not complete. Had to pick up the car the next day. At pick up more ignoring and no greeting. These black polo shirt men neither appreciate nor need my business. I will never come back. None of employees have name tags or cards. Unable to identify by name.Should be zero stars - STAY AWAY
by Karyn on 09/05/2019I have been driving and buying cars for over 40 years. Service center is the worst. Dropped off for scheduled oil change. All 4 black polo shirt men ignored me. No hello, be with you in a minute or welcome. They continued to look at their… computer screens for several minutes. Finally one person asked if they could help me. 5 hours later oil change still not complete. Had to pick up the car the next day. At pick up more ignoring and no greeting. These black polo shirt men neither appreciate nor need my business. I will never come back. None of employees have name tags or cards. Unable to identify by name.service
by NicoleH on 03/02/2019I called at 7:40am on a Monday for a possible oil leak on my 2018 Chevy Malibu. They got me in at 9:45am. A seal had vibrated loose. That was fixed along with an oil change and tire rotation. I was out at 11:00am. Thank you for your… fast service. Your waiting area for customers is so comfortable. I feel like I'm in my own living room watching tv.Chevy truck
by Ronnie w. on 12/27/2018Very nice group of people. Easy to deal with.Mike Castrucci Chevrolet
by Lindapstar on 01/18/2018updated 01/30/2018I was greeted by the sales manager and worked with a wonderful Sales man, Mike. They had to get my car from West Virginia. They kept me up to date the whole way. When I came to pick it up I was in a hurry so I wouldn’t miss my… granddaughter’s game. They got me through financing quickly and then I returned to pick it up Mike went over my Tahoe in great detail with me. It was a great experienceGreat service and selection
by SRGchevyconv on 06/16/2017Everyone was very helpful, professional, and honest. I'm extremely pleased with my purchase and my experience at Castrucci Chevrolet. From Sean the Van Man to Kevin In sales and George in Finance, everyone did what they said they would… do. Can't recommend them enough!!Don't use them!
by fifichan on 07/15/2009We had a horrible experience at this dealership. We were interested in a Pontiac Montana at this dealership. First time we visited on a Sunday. The dealership was open but they said they don't have the keys to the Montana, they are in the… service department which was not open on Sunday. We came back to check the following week, the sales person who helped us last time, avoided us and had a new sales person to greet us. He too looked around for the keys for over half an hour and could not find it. He said the keys were again with the service department. Why were keys with service department for so long? beats me. I have never had such a perplexing car buying experience. After all, doesn't car dealers want to sell their cars? Shouldn't they keep the keys so people can test them? I called back the following Wednesday (today), the sales manager said the car is already sold. Imagine my confusion that after 2 weeks of search for the car keys, they suddenly found the keys and sold the car. I asked the sales manager about my experience, the only answer I got was "I haven't spoke to you before and I haven't heard about this." No apology. When I asked to speak to another manager who's higher, he said "I'm the only sales manager here." When I asked to speak to the dealership owner, he said "He does not work here. He doesn't work for us."Horrible
by Wildman18 on 04/15/2014updated 07/10/2025I had an issue with warranty work.. I brought it in several times. On two occasions they had me in their waiting area for 4 hours. Each time I had to ask if my truck was ready and each time they said yes it has been for several hours. (My… time is valuable) I even left it there for a week. I asked them to check out the front end but all they did was their free alignment.. Needless to say It now has 60,000+ thousand and it still has a problem. I will never buy or be back there again.. By the way this is new Chevy # 5..
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About our dealership
Roederji, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
by Stephanie Mavis on 01/21/2024