Progressive Chevrolet
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Customer Reviews of Progressive Chevrolet
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The following reviews are more than two years old. They are not included in the overall rating.
26 service reviews
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Outstanding Customer Service
by Robin T on 07/12/2023Hunter was professional and communication was wonderful. The entire staff was kind and welcoming. Fast service!What you expect with good service
by Akwright18 on 12/29/2020I was pleased with my service. Friendly advisor.We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. The Progressive Chevrolet Team
Unhappy Customer
by Chris on 01/17/2019Our vehicle was in for Body Work/Repair due to an accident. We were told the car would be ready on a certain date & it was ready for pick up, but once we got home we realized not all repairs were complete & it was not properly fixed &… aligned & had to be taken to another repair center (in our home town) for an additional 2 weeks to fix what they did not & repair some of what they did do! I would not recommend this dealership for repair/body work...They are not great with communication either.Chris, we value the opportunity to learn of your experience here at Progressive Chevrolet. We would appreciate the opportunity to amend any issues. If you could please contact us at your earliest convenience, we would like to discuss this further with you and attempt to make things right. Sincerely, Progressive Chevrolet Team
good review
by WalterJ2 on 01/08/2018I called Bernie and told him I needed a battery and he had one on hand. Scheduled an appt. and was done within an hour. Very happy.We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Progressive Chevrolet Team
Glad you reminded me!
by a316403 on 09/19/2016When I bought the car in 2011, I did not want any additional costs to the monthly payments. However I think it was Challace who convinced me to purchase an extended warranty because it barely affected my monthly payment. I begrudgingly… agreed. Well, THANK YOU CHALLACE! I brought my car in for service thinking I needed a new clutch but it was much more complicated than that. I was told that I needed a new transmission too BUT it was covered under my extended warranty that I completely forgot I had! They replaced several more things which were covered under warranty as well. I walked out having paid a few hundred dollars but received a few THOUSAND in service and parts! Thank you Fred Keller and the service staff for discovering that. It made all the difference in the world because I would not have been able to afford all of the work otherwise. Sometimes things work out!!!!Routine maintenance
by Scootbgolden on 07/26/2016Polite and smiling greet. The shop was clean. Explained the services I wanted. Afterwards the services were done, the service writer explained what was performed and also recommended other services, but also explained the reasons for those… recommendations in easy to understand language.Great Service Experience at Progressive Chevrolet
by boyohboy on 08/28/2015I have not had any service work done by Progressive Chevrolet for several years. My appointment was set up with Fred Keller, Service Rep. First thing he did was to register the car and he told me I was still in their system. I was happy to… hear that. I approached him with a list of service items I needed done on my wife's 1999 Corvette. Together we went over what I wanted done because I was working on a limited budget and I needed to keep costs down. Fred was very professional and courteous and assured me that the technicians that would be working on the car were very knowledgeable about Corvettes and I will be pleased with the end result. The car was returned to me on the day as promised and the work came in under budget with the highest ticket item being the tires. I was very pleased to say the least, especially since everything I wanted done was addressed. My wife came with me to pick up the car and Fred went over everything thoroughly with both of us. My wife drove her Corvette home and told me that she felt an immediate ride quality the was missing before the service work was done. Thank You Fred Keller and Thank You Progressive Chevrolet for a Great Service Experience!malibu
by jlmck527 on 01/21/2015The appointment was for recalls on my 2005 Chevy. All staff were friendly and helpful. Work was done as scheduled. Thank you!2009 Tahoe
by Waltenbaugh on 12/19/2014updated 01/03/2015As always, Sherry Longwill is a WONDERFUL person to work with. I had no appointment and the car was still taken care of. My only disappointment is with General Motors..I own a 2009 Tahoe. I have religiously had it serviced and have also… done the suggested preventative maintenance. I have had the same problem twice now with the PCV valve and no oil pressure. There is documented proof of this problem and GM should stand behind their product. Other than that, I will gladly purchase another vehicle (a tahoe) someday through Progressive.Great customer service
by krwdstck on 12/19/2014updated 01/02/2015Jay and Bernie and everyone in the service department do a great job of working with the customer to keep us informed of what our cars need to be safe and running well. They go out of their way to help. This is why I have been a customer… for over 25 years and will continue to buy my cars and have them serviced at Progressive.Service at Progressive Chevrolet
by fkormos on 12/19/2014Courteous service, explained the car's automoive problems and had it fixed and washed and ready to go in an hour and a half. Great service. Thank You.HHR
by Pounds10 on 11/21/2014updated 12/10/2014Everyone was friendly and helpful. They worked really well as a team and I was able to get in and out quickly even when the initial person helping me was not there when I returned to pick up my car.Car Care
by skyhawk44708 on 11/16/2014updated 12/09/2014The excellent care and treatment to our impala was just outstanding! We liked the follow-up report telling us what we might need to do for our car in future visits. Great Job!..Ron & CarolDarryl's blazer
by weaser on 11/06/2014updated 12/09/2014Jay Johnson has always worked with me to keep me informed about what services my vehicle needs and may need in the future. A good man for your service department.November Review
by MarieAH on 11/05/2014updated 11/17/2014It's always a great experience at Progressive. I am treated with kindness and respect; my car is always taken care of carefully and completely. thank you.My experience with Progressive Chevrolet.
by Sherryed on 10/31/2014updated 11/08/2014Bernie was very informative. Let us know what was wrong and about how long it would take to fix. He ordered a rear speaker for us that has been crackling. All in all we are very pleased with Progressive. Thank you! Sherry Edwardscorvette repair
by 2004vette on 10/29/2014updated 11/07/2014Shelly Longwill was awesome. Very helpful and explained everything. The car was repaired sooner than expected. Overall, a very good experience.Recall Service
by gerald1605 on 10/25/2014Had 2012 Impala in for a recall. Fred Keller did his usual find job of taking care of things for me.progressivel
by march1543 on 10/03/2014updated 10/21/2014every one was very helpful. Ray Robertson did a great job finding me a car. I made a new friend. Love my car. Thanks again Ray.Service
by jeants on 09/17/2014Everything was that I had requested was done and a ride was provided since the vehicle was there most of the day, both to and from my home.mannyp
by Paradeses on 08/09/2014My second trip to service dept....Great job both time...resolved both of my issues and took the time to explain what was done. Your waiting area is comfortable and makes waiting "bearable". In a perfect world we would have no waiting...in… my dreams But kidding aside...guys and gals did a great job on both trips
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About our dealership
Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! The Progressive Chevrolet Team
by Progressive Chevrolet on 07/13/2023