Liberty Ford of Maple Heights
Today 7:30 AM - 6:00 PM
Customer Reviews of Liberty Ford of Maple Heights
Review type:
Great customer service!
by Avatar Bob on 05/04/2025
I bought a used car at Liberty Ford in Maple Heights, and the team there was terrific. I had researched cars in advance and was interested in one in particular there, so I scheduled an appointment with Marcus Durden. The car was very… clean and was ready and waiting when I arrived, and Marcus was there to welcome me on time. He explained the features, gave me a summary of the extensive pre-sale conditioning that had been done, and accompanied me on a long, relaxed test drive. We reached a deal cordially and with no pressure, which I greatly appreciated. I asked about a service agreement, and the finance manager explained the options and guided me to the one that best met my needs after I explained them--the least expensive option, it turned out--and again, there was no pressure. I had some uncommon requests as part of the deal, and the general manager, Sean Forsythe, listened to them, addressed them to my complete satisfaction, and was extremely understanding and gracious throughout. The customer service throughout the whole process was excellent and I am very happy with my new-to-me, beautiful car. Thank you, Liberty Ford Maple Heights team!
68 reviews
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Surprise Purchase. Great Experience
by mekalek on 03/21/2016We drove through the parking lot just browsing after stopping at several other dealerships. We wound up going home with a 2016 F-150 and I'm still kind of in shock. The service of the dealership was wonderful and the staff was beyond… helpful. We had to leave to get our kids off of the bus and come back up with them. Everyone there was very understanding and went out of their way to make sure our kids were ok the whole time they were there. It was a great experience and I would recommend the dealership to anyone.Very happy customers
by cwfinc12 on 03/21/2016Elonzo Harvey was very helpful. He did a great job for us. We would buy another car from him in a heart beat. Thank you so much for the help. Gregg and Dianeexemplary service
by rlovicz on 03/17/2016The staff of this dealership really go above and beyond...everyone I have ever dealt with has been exceptional. The service alone makes me think seriously about getting my next car there.excellent service
by BettyRuth on 02/24/2016I appreciate how Liberty Ford has kept my car maintained since I purchased it approximately 4 years ago. The overall service is excellent.Very RUDE Manager
by lauragirl on 04/24/2015I am giving one star because the salesman I worked with was amazing, kind, and we connected outside of the new Ford Fusion I was looking to purchase. Everything was great and I was honestly considering purchasing the vehicle until the… manager came over. What a @#$%. First off, he bad mouthed my current car, 2011 Mazda3 saying that those are hard to sell. Okay, whatever, you are used car salesman, I get it, you have to do that to get me to trade it for low. Then he became argumentative when I told him it is in the shop getting the clutch replaced and had the audacity to argue with me over why I purchased GAP insurance on a certified used vehicle. You know why? BECAUSE ITS NONE OF YOUR BUSINESS. Even after I told him I am very happy with my bank and would not be interested in financing at all, he insisted on making me later for my dinner date by going over all of my options. I tried telling him I'm not worried about my payments, I am only worried about how much the bottom line is on the car, he continued to talk condescending to me and argue with anything I said. And for the record, I was kind and personable through the entire exchange so I know he wasn't feeding off of me. This is just this personality and it sucks. NEVER will I go back to this store. Still looking for a 2015 Ford Fusion SEL if anyone sees one :-)
About our dealership
Hi Avatar, thank you for your kind review; we are happy to pass along your comments to the team here at Liberty Ford, Inc. Please don't hesitate to reach out if there's anything additional we can do for you.
by Nora Sutter on 05/06/2025