Reineke Ford Lincoln of Lima
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Customer Reviews of Reineke Ford Lincoln of Lima
Review type:
Used but like “New”
by Big A on 07/09/2025
Please don’t be fooled which Reineke ford dealership to buy from? The salespeople at the Findlay store aren’t honest but the Lima location you can at least trust one salesman and his name is Mason Rose. I know every salesman has that one… boss he has to go back and forth and make your sales experience a nightmare but this was a cut and dry take it or leave it store with a little B.S. from the sales manager towards the end? I was taken for $4,500.00 more than my vehicle was worth at the Lima store but the sales experience has been better than usual because of what they are willing to do for you after the sale is done. Upon delivery of the truck it was clean but only came with 1key fob which was clearly an issue for me at delivery! I asked for another Key fob and so far they have tried once with a promise of a factory set in the next week? I also had my tires rebalanced before delivery because I could feel vibration in the front end which I still feel but knowing I have 14k miles of factory bumper to bumper warranty left I know I can find the issue before the warranty is up? Now I'm a stickler for good service at the dealership but I’m not sold this is the place for service yet? I had all 4 tires rebalanced and noticed the technician pulled the old weights off the inside of the wheels but never cleaned the double sided tape still stuck on the wheels to date, the New weights are double staked on both rear wheels and poorly placed on the front wheels letting me know there’s an issue with quality control? I’d say you can trust this dealership with sales but the service side is questionable wether or not they can help you the first time around? So far my experience with Reineke Ford of Lima has been better than I could have expected because my salesman Mason Rose is there to do his job not just sell you a car! Thanks Mason and thank you again for your laid back demeanor, makes buying a car less stressful than it should be.
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The following reviews are more than two years old. They are not included in the overall rating.
80 reviews
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Great service and friendly staff!!
by RLS1960 on 11/06/2015updated 11/12/2015Very good job of communicating before and after service was done.Fordtastic
by MrEquipment on 10/27/20152011 F-150, Service was outstanding. Sales staff were very polite and understood my time constraint.Great service, great ride
by Teacherdeb on 10/15/2015I bought a 2016 Escape and Eli was a great help. Thanks to the Ford Motor Company for providing the X Plan that made this vehicle affordable. I have enjoyed driving my SUV to work this week and I look forward to many, many more weeks of… hopefully trouble-free weeks to come.Service was excellent and facilities was great
by cleaner13 on 10/15/2015Everything was good and quick on my service of my Ford F-150 truck.Friendly service techs which I appreciate very much.I will return again. Thanks again Ford team.Ford Flex
by sastiles76 on 10/14/2015My salesman Eli Staup did a wonderful job making sure my buying experience for my new 2015 Ford Flex was great! Thanks!great service.
by pami1 on 10/12/2015every one is always nice and polite. i got an oil change on my car. the only reason i didnt give a 5 star is i had a 9 oclock appointment and it still took an hour and a half. but it was worth the wait. always treated wondersfulGreat service.
by Happybuyer4080 on 10/08/2015Our sales rep Brett was excellent. We discussed what we wanted in our new Edge Titantium and he found the exact vehicle for us. The deal was made sweeter as the vehicle was delivered to my wife on her birthday. Kudos!!!Great services
by KaraRenae on 09/24/2015Friendly staff and quick and easy service! I love my new 2016 Ford Escape!!!!Great Service
by HalfTon01 on 09/22/2015My salesman was great, he helped me find the exact car I was looking for. I wanted the Ford Fiesta ST. There wasn't one on the lot so he searched for it from other dealers, and for one. He had it brought down from the other store so I could… test drive it. The next day when it arrived he personally contacted me to let me know it was there so I could test drive it. He explained everything about the car to me and how to put it in reverse since I had never drove a six speed before. He helped me out through the whole purchasing process and said if I have any questions about the car after I bought it to just call him and he would help me out.Purchasing my new car
by Dizzyblonde55 on 09/04/2015the staff were very friendly and took the time to help me pick the car that I want to drive home in and my salesman Cody wouldn't stop doing everything possible to get the payments where I needed them to be I love my new Fusion.Extremely happy
by Chubrock1021 on 09/02/2015I went in looking for and edge or explorer. I talked to Rickie he was very helpful and a pleasure to deal with. I ended up leasing a 2015 Ford Edge. My wife really likes it (she's only had it 1day). Will definitely be back in the future.Courteous dealership
by BJKeltner on 08/17/2015The Reineke staff were extremely helpful and thoughtful, particularly my salesperson Cody Wright.Really worked with us, treated us good
by Mamaw8363 on 08/03/2015updated 08/14/2015We were treated very good. I called in and ask about a ford explorer. When I got there it was parked up front waiting and everyone was very kind to us.Fast Service
by card2013 on 08/13/2015I just had my car serviced and also a minor fix on a door. All was done in great time and the door works great. Thanks! Love the popcorn!Nice people
by Sarahwake on 08/13/2015Very nice people. And got my oil change and tires rotated within the hour quotedFirst Visit
by instructor50 on 08/12/2015This was my first visit to the service department and the first time I ever tried scheduling an appointment online for an oil change and tire rotation. That part went smoothly. However, an unexpected problem occurred during the tire… rotation, so the appointment took a little longer than I expected. The problem was explained to me by the service manager and was resolved. Everyone I spoke to there was very nice. In the past when I have purchased a newer car, the quality of work performed by the service department was the determining factor in whether or not to buy from a particular dealer.Used Lexis
by Vrisser on 08/09/2015We purchased a 2007 Lexis and like the car very much even though it is not a Ford product. The salesmen where very helpful in finding the best rates for the loan. I will look here for my next truck in the future.Great job
by Mjp2527 on 08/09/2015Lincoln MKX. We see a long time Ford owner. This is our first experience with Reineke. They were professional and efficient.oil change
by birdman4928 on 07/22/2015updated 08/05/2015F=150 and the service was great. I got right in at the appointment time and it was done at a reasonable amount of time. The service rep was right there and got it taken care of right on time.service
by mylincoln2180 on 08/01/2015Brought vehicle in for oil change. Everything went well.MKX Oil Change
by MKXFan5846 on 07/29/2015Everyone was pleasant and professional. I did not wait long for service.
About our dealership
Thank you for sharing your experience with us! We are happy to hear that Mason showed you the quality service we strive to deliver here at Reineke Ford Lincoln of Lima. Our team will work hard to earn your future business and we hope to see you again!
by Reineke Ford Lincoln of Lima on 07/09/2025