Reineke Ford Lincoln of Lima
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Customer Reviews of Reineke Ford Lincoln of Lima
Review type:
Used but like “New”
by Big A on 07/09/2025
Please don’t be fooled which Reineke ford dealership to buy from? The salespeople at the Findlay store aren’t honest but the Lima location you can at least trust one salesman and his name is Mason Rose. I know every salesman has that one… boss he has to go back and forth and make your sales experience a nightmare but this was a cut and dry take it or leave it store with a little B.S. from the sales manager towards the end? I was taken for $4,500.00 more than my vehicle was worth at the Lima store but the sales experience has been better than usual because of what they are willing to do for you after the sale is done. Upon delivery of the truck it was clean but only came with 1key fob which was clearly an issue for me at delivery! I asked for another Key fob and so far they have tried once with a promise of a factory set in the next week? I also had my tires rebalanced before delivery because I could feel vibration in the front end which I still feel but knowing I have 14k miles of factory bumper to bumper warranty left I know I can find the issue before the warranty is up? Now I'm a stickler for good service at the dealership but I’m not sold this is the place for service yet? I had all 4 tires rebalanced and noticed the technician pulled the old weights off the inside of the wheels but never cleaned the double sided tape still stuck on the wheels to date, the New weights are double staked on both rear wheels and poorly placed on the front wheels letting me know there’s an issue with quality control? I’d say you can trust this dealership with sales but the service side is questionable wether or not they can help you the first time around? So far my experience with Reineke Ford of Lima has been better than I could have expected because my salesman Mason Rose is there to do his job not just sell you a car! Thanks Mason and thank you again for your laid back demeanor, makes buying a car less stressful than it should be.
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The following reviews are more than two years old. They are not included in the overall rating.
80 reviews
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1st oil change on 2015 F150
by furryF150 on 03/28/2016oil change done timely and they ran it thru the car wash for me, could not have asked for moreGreat service and friendly people.
by N8wntrs on 03/20/2016I had my Escape serviced and was in and out in less than an hour. The staff were friendly and helpful. I will most likely come back the next time I need it serviced.Great service
by Fordboy1373 on 03/18/2016Everything went ok. Service people were very nice got work done quickly very satisfiedOur New Escape
by nrunser on 02/25/2016updated 03/08/2016Matt was very helpful with purchasing our new Escape. We came in just to look around but we found one we loved and he was able to help us get it in our price range!Fast and reliable service
by fordgtmustang on 02/25/20162003 Ford Windstar. I had to have my van towed to the dealership over the weekend due to a bad fuel pump. On Monday am. I spoke with Corey at the service writer's desk. Later in the day Randy called me with the results of their tests.… The part was ordered same day and I picked my van up the very next day completely fixed. Great and fast service and contact with both men involved. Lynn OverlyLady Respected
by hollerd on 01/25/2016updated 02/11/2016The guys were all very nice. Even though the car didn't make the noise as it usually did, the guys were very respectful and reassuring that they would do everything possible to alleviate the issue. They tightened some bolts and the brakes… no longer make the crunching noise. Thanks so much!!!Great Service, great waiting area
by LindaDodge on 02/08/2016I had an excellent experience. The service staff were very polite and knowledgeable. I love the amenities in the waiting area. I do have issue with the price of tires. It was recommended for me to consider changing them. I was given… three different quotes for different brands. While waiting I looked up prices elsewhere, every place I looked was lower priced. I do understand that they price match, but I believe a fair price should have been asked without extra effort on my part. That practice prays on the elderly who will do as they are told. Takes advantage of peoples ignorance. Ask a fair price without prompting.Excellent customer service
by Bagoftrixs on 02/05/2016Excellent service. My experience at reineke was more then awesome. They worked hard to get me financed and i left the dealership very happy with my purchase.GREAT CUSTOMER SERVICE
by DWireman on 02/01/2016Purchased an 2015 Edge Sport. Everyone was very helpful in finding me what i was looking for. Dealership even had car moved from another area to Lima for me.Good service.
by bjb21sir on 01/27/2016Everything was fine. It would still be nice to see status alerts via text, email or website when your vehicle is being worked on and/or completed.liljay709
by liljay709 on 01/14/2016updated 01/27/2016all your staff were excellent. I always enjoy going there. please tell them I consider them awesomeFord Service Department, A1 !!
by jesseblue47 on 01/24/2016The service and staff are top notch ! After a rocky start, my 08 Explorer was repaired. The service department did an excellent job of handling the problem we encounter. Thank you !Very pleased
by Elawrence5330 on 01/11/2016updated 01/25/2016We were very pleased with our experience with reineke ford. Clint did a great job helping us get our new car from test driving to getting familiar with all the new bells and whistles on our new car. We had a slight mishap with our… new car.. Clint was there every step of the way to make sure I was properly taken care of. We recommend Clint to anyone looking to buy a new car at reineke ford. Thanks Clint for all your hard work and awesome service.. we will be back.Great service. Love the car
by tmiller249 on 01/09/2016The salesman Paul L was perfect. Answers all my questions even after the sale. Will be back to him as long as he worked there.Great service and dedication to the customers.
by seaotter9701 on 01/01/2016updated 01/10/2016I have had bad experiences in the past with buying cars. I thought I would be going through the same thing but it didn't happen. Brett Dardio never gave up on me. He went above and beyond in getting me a car. I had my mind set on a… certain kind of vehicle but Brett explained that right now this would be the best for me. I thought about what he said and I had to agree with him. And I am glad I did because I really like the car he got for me. I have told everyone I know what great service Brett gave me. There is one other person I need to thank as well. That is Bob Aubin. So between the two of them I have a car I enjoy driving and I will be back in the future.Great service
by Breakwell3 on 01/05/2016Leased a new fusion, staff was very knowledgeable and friendly.Leasing our Escape
by GFennig on 12/01/2015updated 12/16/2015We recently leased a Ford Escape and the experience couldn't have been better. In the past, I've dreaded having to shop for a car, because it seems to take forever. We knew what we wanted, so the sales people made every effort to… accommodate us. Everyone was so helpful, from the sales people to finance, till we drove our car out the door! It took longer for me to buy a new phone recently than it did to get our car. Thanks to everyone at Reineke Ford. We'll recommend you to everyone!My buying experience
by kenro42 on 12/10/2015Over all my experience with my sales person (Cody) was excellent, he was very helpful with finding the truck I wanted and helped find the right deal for my budget ! However with regardes to the overall loan process it seemed long and… drawn out ,I started the process at 10:30 am ,and finely left with my truck around 6pm,this included a 30minute lunch break . (It should be shortened up a bunch )Linclon Service
by DBrough on 11/24/2015The vehicle was my wife's Lincoln MKX. The service was good and vehicle was washed and clean when we picked it up. the staff is always courteous and helpful.Oil Change
by JEM3545 on 11/07/2015updated 11/17/2015the staff was amazing Cody Breakwell is very helpful and extremely customer friendly.Friendly & Fast Service
by grannyof4 on 11/07/2015updated 11/12/2015Tammy was very helpful and clear on her communication with us. She told us about how long it would take to fix the problems and gave us a car for the weekend but it ended up being fixed that day so we picked it up on Saturday morning.
About our dealership
Thank you for sharing your experience with us! We are happy to hear that Mason showed you the quality service we strive to deliver here at Reineke Ford Lincoln of Lima. Our team will work hard to earn your future business and we hope to see you again!
by Reineke Ford Lincoln of Lima on 07/09/2025