Reineke Ford Lincoln of Lima
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Customer Reviews of Reineke Ford Lincoln of Lima
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Excellent service!
by TLL on 05/03/2025I had a factory recall on my vehicle. The mobile unit came right to my house and the issue was fixed in a short period of time. Having the mobile unit is a great alternative to taking a vehicle to the shop.Great service! Friendly Staff! Pleasure to work with.
by Travis on 02/11/2025Very professional friendly staff. Made my emergency service appointment a breeze. Would highly recommend this dealership.Thank you for the recommendation! We're glad to hear that our team at Reineke Ford Lincoln of Lima made your emergency service appointment easy and stress-free. We appreciate your support!
Great service
by 2020 superduty on 10/08/2024updated 10/14/2024Great communicationThank you for stopping by to share a positive review of Reineke Ford Lincoln of Lima!
Jaylun and the “Works”
by Scoop on 10/12/20241st class dealership.Thank you for sharing a positive review of Reineke Ford Lincoln of Lima!
$330 walked out empty-handed
by Guy who left empty handed 330 on 09/10/2024I came to this Ford dealership in hopes to get the factory key reprogrammed to the vehicle as it was a used car. I bought online with the antitheft system activated after paying money to get the vehicle towed up to the dealership I was… charged $330 For a key that would not even unlock the door. I personally think they could have tried to program the key fob first and then cut the key that way if it did not work I did not have to be charged so much but it seems as if I talked to main focus was making sure that the key blade was cut first, so the key was unique to the vehicle although I had a OEM key present , the price also changed once I arrived to the dealership I was told the price would be $303 after taxes and once I got there and spoke to a different person in a different department the Price was $333 with tax they claim the labor for cutting the key is $200 when I’m sure it’s a machine that does the work for them. They act as if they have to hand chisel the key directly and also I’m sure the program is just plugging up a computer to the OBD two port with the same kind of scanner, but I could not get access to them or the scanner to avoid this Stealership. I also met with rude service over the phone simply because I did not understand. Why did I need to make an account to have the vehicle serviced? I just wanted to come purchase serviced and leave. I didn’t want to sign up for any accounts or promotions or any emails, and text messages that overly occur . And lastly, after going over the statement entered by the employee on the invoice, the information was entirely misleading. Anyone who could read could obviously tell what was typed up was worded the way it was in order to cover someone’s behind. I never once called and asked to purchase a new key I called Ford and asked to get my key reprogrammed and they told me the only way they would do. It is to buy a second key because of the security system, there was also more but that’s not my main issue. My main issue is the fact that Ford could not program a Ford vehicle I spent $330 and walked out with a key that would not even unlock any door or have any remote function. Just doesn’t make any sense that if Ford can’t fix a Ford then exactly where was I supposed to go and the only way they would offer me any other information or help was to pay another $130 for diagnosis although I already paid what I did for the key Most places will at least waive the fee. If you have them fix the problem. This is not the case with these guys.Your experience sounds incredibly frustrating, and I apologize for any inconvenience caused. We strive to provide clear communication and fair pricing, so it's concerning to hear about the discrepancies you encountered. I'd like to discuss this further with you directly and see how we can make things right. Please reach out at your convenience. Thank you, Matt Holtsberry - General Manager - (419) 223-3673
Oil change
by JD on 09/05/2024Easy to schedule appointment and completed as promisedThe team at Reineke Ford Lincoln of Lima loves seeing great reviews! Thank you!
Never again
by Chris on 05/19/2022Simple works oil change 1:15 appointment I show up at 1:00. Had a doctors appointment scheduled at 3 eight minutes from location. Well its 3:45 and still no car!! This has been this way for a while I have owned Lincolns for last 15 years… but didn’t want to get the newest one because of this place’s service. Really wish I hadn’t purchased newest Lincoln.Bad bad sevice on recall
by Bad bad recall service on 12/10/2020I took vehicle in for air bag recall and they trash my dash installing it then told me its because it's not a brand new vehicle and there is a huge hump in the middle like its deformed but won't help me and acting rude about itMKZ Black Label detailing and Poly Steel
by John MKZ on 01/09/2019Nice courteous treatment from all personnel. Nice job on the car.Great
by swray110 on 04/11/2018Very friendly and helpful. I had a recall done and was very pleased with how fast and friendly everyone wasRude Service
by Naja_Durr on 03/19/2018A lady named Kayla called me. After a min, before I could ask her a question she hung up on me and I tried calling back and send me straight to voicemail. So I called to report her and the lady did nothing. She dont ask for the name on the… worker which is Kayla and didnt even try.Great Service
by psanford92 on 07/15/2016Body shop people were very professional. Job was completed when promised and when I saw a problem Bruce took care of it and promised to make it right should the problem come back. (There was a scrap on the bumper and he used some rubbing… compound on it. So far it hasn't returned)ford service as planned.
by Millwright22 on 06/20/2016updated 07/05/2016The service was fine and I was thankful they took me home and came and got me to go retrieve my truck.Happy, Happy, Surprise
by Ronda2Trace on 06/29/2016Rick went the extra mile to make sure I was happy with the purchase. I was so happy and can honestly say I wouldn't change a thing. The truck purschase was a huge surprise for my boyfriends 50th birthday and it was a big surprise. He loves… black beauty as we call it. After noting the excellent care, attention and my satisfation that my step son leased a fusion less then 2 weeks later and now my son is thinking of buying an explorer. We will indead be back and be looking for Rick. THANK YOU, Ronda S. NartkerGreat customer service
by Jslapple on 06/21/2016Did fine with the escape, still have 5 months on the lease, and recently added another vehicle to my ford leasing experience. And they always service my vehicles.Dent in Driver door - unscheduled plan
by purplecat68 on 04/25/2016updated 05/08/2016Everything was serviced that my explorer was taken in for with the exception of the dent in the driver door (under the paint). I believe pictures were taken, but I am unsure what next steps are. Thank you for your response times and… service. The service dept. is amazing!! Angi GlassMy review
by mask0712 on 05/03/2016Customer service was excellent. Drove in for a repair and completed within a few hours. Very good.Service Appointment
by Escape201598 on 03/30/2016updated 04/07/2016The staff was helpful and polite. I was processed through quickly. The waiting room was comfortable. I purchased a 2015 Ford Escape a year ago.Dependable service
by lazyterri56 on 04/01/2016They started on time and did not have to wait long for them to be finished.Friendly and Professional
by JohnRay49 on 03/30/2016Staff was friendly and professional, service was completed in a timely manner. My 2015 Tauraus was overdue for an oil change the gentleman who waited on me explained to me the importance of maintence on my vehicle, my tires were also… rotated at no charge. I will recommend Reinke Ford to my friends and family for all their automobile needs. Thank You MaryGreat service
by King45806 on 03/29/2016The works oil change, cost was great and everything was done on time..
About our dealership
We're delighted to hear that our mobile unit service at Reineke Ford Lincoln of Lima made your recall experience convenient and efficient. Thank you for sharing this positive feedback! If there's anything else we can assist with, just let us know.
by Reineke Ford Lincoln of Lima on 05/03/2025