Reineke Ford Lincoln of Lima
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Customer Reviews of Reineke Ford Lincoln of Lima
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4 sales reviews
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Used but like “New”
by Big A on 07/09/2025Please don’t be fooled which Reineke ford dealership to buy from? The salespeople at the Findlay store aren’t honest but the Lima location you can at least trust one salesman and his name is Mason Rose. I know every salesman has that one… boss he has to go back and forth and make your sales experience a nightmare but this was a cut and dry take it or leave it store with a little B.S. from the sales manager towards the end? I was taken for $4,500.00 more than my vehicle was worth at the Lima store but the sales experience has been better than usual because of what they are willing to do for you after the sale is done. Upon delivery of the truck it was clean but only came with 1key fob which was clearly an issue for me at delivery! I asked for another Key fob and so far they have tried once with a promise of a factory set in the next week? I also had my tires rebalanced before delivery because I could feel vibration in the front end which I still feel but knowing I have 14k miles of factory bumper to bumper warranty left I know I can find the issue before the warranty is up? Now I'm a stickler for good service at the dealership but I’m not sold this is the place for service yet? I had all 4 tires rebalanced and noticed the technician pulled the old weights off the inside of the wheels but never cleaned the double sided tape still stuck on the wheels to date, the New weights are double staked on both rear wheels and poorly placed on the front wheels letting me know there’s an issue with quality control? I’d say you can trust this dealership with sales but the service side is questionable wether or not they can help you the first time around? So far my experience with Reineke Ford of Lima has been better than I could have expected because my salesman Mason Rose is there to do his job not just sell you a car! Thanks Mason and thank you again for your laid back demeanor, makes buying a car less stressful than it should be.2025 Aviator
by Carp 37 on 05/17/2025The staff was awesome from sales to service to finance. Everyone answered our questions and went the extra mile to get us in this beautiful ride.We're delighted to hear that our team at Reineke Ford Lincoln of Lima provided such a helpful and supportive experience. Enjoy your new ride, and thank you for choosing us!
Very knowledgeable
by Corey on 11/16/2024I worked with Oliver, he was extremely knowledgeable and professional!Corey, thanks for sharing your kind regards for Oliver and leaving Reineke Ford Lincoln of Lima a five-star review!
Overall Good
by Antoinette Williamson on 09/24/2024It was ok the the saleswoman was great o have only been there a short time. The dislike was they put a gentleman with her who caused her the deal that dayAntoinette, thank you for sharing your feedback. We're glad to hear the saleswoman provided great service but regret that there was an issue with another team member. We'll use this information to improve our customer experience at Reineke Ford Lincoln of Lima.
The following reviews are more than two years old. They are not included in the overall rating.
40 sales reviews
Sales team was prompt and ready
by Amanda on 09/28/2021Sales team was prompt and ready! Everyone was nice and accommodating to the customers needs. The sale of my 2019 Dodge Durango didn’t take much time at all! If you want to get a nice vehicle within your budget this team will make it happen!… Salesman was Terin who worked late to make sure I could take my Durango home that day! Thanks guys!2018 Ford Escape
by borchdm on 04/05/2018updated 04/16/2018Dan was a great salesman to work with and was very helpful on making sure we left the dealership with what we wanted.You won our business back!
by nclark94 on 03/19/2018updated 04/03/2018We walked into Reineke Ford of Lima with the expectation of purchasing ONE vehicle on the Z-plan with no trade in. Pretty simple, right? Did I mention that I hate, loathe, and despise shopping for cars? Anyway, when it was all said and… done, we are the proud new drivers of THREE brand new cars (all in the same day) from Reineke and we couldn't be more pleased with the way it all went...from Neill...to Andy...to Jen. We will definitely be repeat customers.Best Salesman!
by Millerfamily on 03/07/2018Took my 2013 Ford Taurus in for Service and test drove a 2015 Ford Edge. I was able to take the Edge home for my husband to look at while my Taurus was in service. Loved the Ford Edge so much we came in and bought it! Shaun was amazing.… Very patient with my wanting to test drive multiple vehicles. Second car we've bought from Shaun at Reineke and we'd do it again!Car Buying Made Easy
by nhilleary on 01/31/2018updated 02/08/2018I worked with Marc to find the perfect car for me. He made the entire transaction very easy and I was able to drive out in a brand new 2018 Fusion that I absolutely love. Marc listened to what I needed, showed me options and ultimately… found the perfect car for me at a price that was in my budget. Thank you!What Ford is All About
by JHodler on 10/04/2017These folks are outstanding!!! Went way out of their way to get me exactly what I wanted and did so at my schedule and at a darn good price. First time customer but now one for life!!!Shawn was Great
by Kalle17 on 09/18/2017The experience was relatively painless. I get incredible anxiety whenever I make a large purchase such as this, but Shawn helped calm me down right away.Excellent salesmen
by Kevinbruin15 on 06/24/2017updated 07/05/2017Dan and dave were wonderful. They went out of their way to find the right car for me and I will definitely be recommending them to othersLove my new Focus
by Erikapaige1 on 05/22/2017updated 06/06/2017I called my local Ford dealership to have my 2014 Focus serviced. I was extremely unhappy with the car and some of it's features (manual transmission in an automatic car) and they were able to offer me some money towards a brand new one. I… wasn't quite prepared to start all over with a new loan but I'm happy I did it and I'm happy with the car so far.Great Inventory!
by DColeman65 on 10/18/2016updated 11/01/2016We worked with Daniel, he was delightful. Y'all have a huge inventory. Also, your guy in the parts department came out and laid on the ground to check to see what we would need to install a towing package on our Lincoln MKT. We were all… stunned to find we already had the towing package. LOL Great experience, quick and easy! Daniel also ran the Lincoln through the car wash which made my wife very happy! Thanks!!!!!Welcome to the Ford family
by owsleyl on 07/15/2016From the moment we arrived at the dealership we were made to feel as though we were family. Everyone we came into contact with was kind and took a moment to talk with us. Our sales tech was knowledgeable, friendly and an all around good… person. The financial rep was just as awesome. Both my wife and I had a great shopping experience.Perfect service! !!!!!!!!!
by Steven08817 on 07/01/2016They were very helpfull.Neill Allen is a great salesman. He should be given an award for best job performance. Thank you Neill for helping me get my Mustang. I will even purchase another vehicle there if Neill Allen is given his own… personal desk and office with computer. Thank you , and a job well done.Great services
by Buffer49 on 05/12/2016Purchased a 2016 Escape our salesman was fantastic .All the staff including financing were grearKnowledgeable Staff
by SportFamily on 04/27/2016Eli Staup and the rest of the staff at Reineke of Lima are great! Very knowledgeable and went the extra mile to get us in the car we really wanted!Great place to do car shopping
by SmHoltz04 on 04/17/2016The staff was very helpful with helping me choose a car and very patient with letting me check out various types of vehicles that seemed to be a possible purchase for me. I would definitely recommend the Reineke ford Lima dealership and I… would be willing to do business there again in the future.Awesome experience
by Desirae20 on 04/03/2016I am leasing a 2016 fiesta. The service was awesome I was helped by Levi Mitchell. He helped us in any way he could!!!Our New Escape
by nrunser on 02/25/2016updated 03/08/2016Matt was very helpful with purchasing our new Escape. We came in just to look around but we found one we loved and he was able to help us get it in our price range!
About our dealership
Thank you for sharing your experience with us! We are happy to hear that Mason showed you the quality service we strive to deliver here at Reineke Ford Lincoln of Lima. Our team will work hard to earn your future business and we hope to see you again!
by Reineke Ford Lincoln of Lima on 07/09/2025