Spitzer Kia Cleveland
Customer Reviews of Spitzer Kia Cleveland
Review type:
Wasn't in the market - but got a car anyway!
Not planned
by MHeugel on 05/16/2024I was interested in a Kia Seltos and wanted to test drive one. I had no intentions on purchasing a vehicle the day my husband and I visited the dealership. Mate Tamas was aware of this information. He didn’t waste our time! He pulled a… Seltos from the lot and we went for a test drive. Once we arrived back at the dealership, he began asking basic questions about my future car buying plan. As we spoke, he offered a few suggestions after listening to my concerns. He even pulled a different colored Seltos from the lot. Once I saw the color and all the features the Seltos had to offered, I gained even more interest in the vehicle. In the end, I ended up trading in my Jeep for the Seltos that day. The most important aspect, I never get pressured into trading my vehicle.Thank you so much for your wonderful review and recommendation! We are honored that you made the trip to visit us, and so glad that Mate made your experience with us an all-around success. Your satisfaction means so much to us. We warmly congratulate you on your new Seltos!
Mary is amazing!
by Chanf on 05/14/2024Mary H is amazing to work with. I have bought and lease vehicles from her and she has been a true dream to work with. She is very communicative and truthful on what she can do for you. She doesn’t over promise but delivers what you want.… She is thorough and goes over all details. She truly cares about her people. She definitely has my business for the long runWe greatly appreciate you for leaving Mary this spectacular review! We are delighted to know that she was helpful and understood your situation. If there is ever anything more that we may help you with please do not hesitate to let us know. We look forward to your next visit!
Spitzer Kia West treats you like family! Mary Hernandez is awesome!
by Flo on 05/12/2024No pressure, friendly, very knowledgeable and understandsThank you so much for your positive review! Providing thorough service is so important to us, and we are glad that our efforts could meet your satisfaction. Safe travels!
No Hidden Agenda
by Nina Kehr on 05/11/2024I recently bought a car through Spitzer Kia Cleveland & had to the opportunity to work with Mary. From the second I walked in, everyone was very welcoming. We were offered water, coffee & popcorn. Mary was amazing!! She was so knowledgeable… & if she didn’t know the answer to our questions, she found an answer. She was very genuine & easy to work with. She made sure my experience of buying my first girl car was the best. She ensured my tires got filled with air, an alignment, gas in the tank & did a wipe down of the car before I left the lot. Since buying the car, I’ve had a few questions & again, she’s been outstanding. She has answered all my questions & even helped set up an appointment for my car to get in when it worked best for me. When I’m in the market again, I will most definitely be reaching out to Mary Hernandez!!!Thank you so much for your positive review and loyalty to our dealership, Nina! Mary greatly appreciates the opportunity to work with you, and provide you with a smooth and remarkable experience. We warmly congratulate you on your new vehicle- on behalf of the entire team. Safe travels!
Emergency Service
by John on 05/11/2024We had to have our Kia Soul towed to Spitzer Kia as there was a weird banging sound coming from our passenger side tire. The Kia road side service was excellent! Even though they were busy in the service department when I got there with my… Kia Soul they were able to see what had happened to my car. I had pick up an truck's old mud flap with a screw in it in my tire. As the mud flap was attached to my car's tire it was making a banging sound as it was going around & around while being stuck on the tire. So the service department changed my tire for me & order a new one. The new tire came the next day & I was called immediately upon its delivery to Spitzer. Within an hour after my arrival at Spitzer I was able to drive away with the new tire on my car & the scratches on the side of the car rubbed out & the car looking great again. Thank you & kudos to the great service team at Spitzer Kia for the great service!!Thank you so much for taking the time to share this positive review, John! We are thrilled to hear that our service team provided you with 5-star service. It is our pleasure to serve you in any way possible, and we are honored to hear of your kind recommendation. Please do not hesitate to let us know if there is ever anything more that we may help you with.
No hidden agenda
by Kaitlyn on 05/01/2024My husband and I really enjoyed working with Christian Negron. He was honest about all of his information didn’t try to sugar coat anything about the vehicle or anything. Was very professional and helpful. Helped us get the buying process… done quickly and efficiently. I already came with the intentions to buy my carnival after doing days Of research and praying. I wanted the Honda odyssey for many reasons but I couldn’t choose that with the push button shifter so I made my trade on Honda and I can’t be more Happy with my choice!Hi Kaitlyn, Providing stellar service is so important to us, and we are glad that Christian's efforts could meet your satisfaction! We are so appreciative of the opportunity to work with you. We are thrilled to know that he was very polite and did an excellent job to find you the car you wanted. We wish you safe travels, and congratulations on your new vehicle- behalf of the entire team!
Splendid Saturday
by Scott on 04/22/2024Regarding KIA Spitzer on Brookpark Rd: On Saturday 4-20-24 I had a noon appt w/ Cristian Negron to look into another lease. Had a great experience with that young man and I'd recommend him & Spitzer to anyone who asks. Cristian is… definitely an asset to the Spitzer team. Many ThanksThank you for leaving this positive review and recommendation, Scott! Providing top-notch service is so important to us, and glad that Christian's efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible.
Service visit
by Ted on 04/22/2024Brian seemed to be efficient and did the work in a timely manner.Ted, We are happy to hear that Brian could provide you with a 5-star experience! Thank you for your positive review and we hope for an opportunity to work with you again.
Rather be happy than clever!
by Janet V on 04/08/2024Briann Beerwa greeted me immediately with a smile and got busy taking down the information on my 2-year old Telluride. At 30,000 miles there were several jobs to do and Briann was right on the money with her phone call to say they had… finished their work in just 2 hours! Nothing like heading home knowing you are safe in a well-maintained car! Prior to buying the Telluride, I bought a new Sportage and drove it for almost 10 years. Very happy with this dealer.Janet, We are so glad that Briann could be of valuable assistance to you and made your experience with us both quick and efficient. It is an honor to have earned your kind recommendation. Thank you so much for your positive review! Wishing you the safest of travels- on behalf of the entire team!
Jeff did great!
by Conway on 04/10/2024Jeff wasn't pushy, he did everything he could to work with me & be kind. Absolutely recommend him!Conway, Thank you for leaving Jeff this positive review! We are so glad that he was both kind and helpful, and he will be honored to have earned your kind recommendation. We hope for an opportunity to work with you again!
Yee haw
by Steve crawford on 04/10/2024Great service and. Very politeThank you for taking the time to leave us this 5-star rating, Steve! Safe travels until we meet again.
Quick & Easy
by Natalya on 04/09/2024Had a tire pop the morning of 3/15 and they were able to replace it by the end of the day! They're wonderful. Special thanks to Youseff Albeik for being able to squeeze me in!Natalya, We are so glad that Youseff could be of assistance to you, and we appreciate you taking the time to leave this 5-star review! We wish you the safest of travels!
Great service
by Skypilot on 04/08/2024The service at Spitzer is great and they get you in and out in a timely manner. The prices are about the same at other dealers but the service personal are the best. Belinda Frost was so helpful and kept me informed throughout the service.Thank you for taking the time to leave Belinda this positive feedback! We are so appreciative of the opportunity to work with you, and it is a pleasure to hear of your kind words and satisfaction. Please drive safely, and do not hesitate to give us a call!
Great Service Department!
by Lisa Reyes on 04/08/2024I always receive wonderful service here, Youseff Albeik took time to explain everything in great detail and addressed all of my concerns he was great, everyone is friendly helpful and my car has always been serviced within the time frame… given. Keep up the great work!Lisa, Thank you for leaving Youseff this positive feedback! Providing quality and efficient service is so important to us. If there is ever anything more that he and the team may help you with, please do not hesitate to let us know!
James Martin
by Susanna on 04/08/2024I got perfect intime service of my vehicle owing to professional and caring approach of James Martin. He explained me each step of the service in details. The car was returned perfectly done and washed. Thank you James!Hi Susanna, Thank you so much for your wonderful review! Offering thorough and efficient service is so important to us, and we are glad that James provided you with nothing less. We hope to see you again!
Amazing experience
by Israa on 03/26/2024Zade Assad did a very good job helping me with the process of my purchase. He was very informative and patient with us. He made sure we were happy and comfortable with everything. I would definitely recommend him to all family and friends.Thank you so much for your positive review! We greatly appreciate the opportunity to work with you, and so glad to know that Zade could provide you with 5-sar service. He will be delighted to know how confident you are in his efforts. We warmly congratulate you on your new purchase!
Christian was Great!
by Tim Daveduk on 03/26/2024Christian was very knowledgeable and listened to the options that I wanted for my car and was able to get everything that I wanted. I'm VERY happy with my purchase and I'm 65 and this is the first time I got a vehicle with everything that I… wanted. I'd recommend stopping in and asking for Christian. He listens to your needs and makes sure you leave the dealership with a wonderful experience!Thank you so much for your excellent review and recommendation, Tim! Christian is honored to have been of assistance to you with your special purchase. We warmly congratulate you on your new vehicle, and look forward to your next visit!
Happy
by louise on 03/25/2024I am so glad that I purchased my Kia Seltos from Spitzer Kia. Jeff Fraam was a great salesperson and I recently had it in for service, a recall and regular maintenance. James Martin was very good at explaining what needed to be done and… was great at getting the work done in less time than estimated. Actually, every employee that I have met at Spitzer, has been great. Everyone is very welcoming and helpfulThank you so much for your amazing review, Louise! We are honored to have been of assistance to you with your special purchase. James and Jeff will be delighted to know how confident you are in their efforts. We warmly congratulate you on your new Kia- on behalf of the entire team!
Christian was awesome!
by Tabby on 03/24/2024My husband and I bought the EV9 today and Luis and Christian were so helpful and made our experience easy and great! Thank you for being so patient and staying so late for us! Much appreciated to you both!!Congratulations on your new purchase! Luis and Christian greatly appreciates the opportunity to work with you! They will be honored to have earned your kind recommendation. Thank you so much for your positive review!
Out with the old and in with the new !!
by E Dub on 03/23/2024I appreciate the great service at Spitzer Kia !! I had the pleasure of dealing with George Woods who help me a great deal !Thank you for leaving George this positive review! We are pleased that he could be of assistance to you throughout your visit, and appreciate your business!
KIA BROOKPARK MAKES IT HAPPEN
by Eric on 03/23/2024I'm very impressed with Kia cars from Korea. The Korean people have came a long way to produce the best cars that I have seen and probably the best cars thus so far. If your looking for something different outside American cars and a car… dealership, great customer service and are willing to make a way out of no way to work for whatever situation you are in, well Kia Spitzer Brookpark, Parma will work for you! Thank you Jeff for (salesman) Steve (salesman manager) and John (finance manager) to help me in getting into a car.Hi Eric, Congratulations on your new ride! We are overjoyed that Steve, Jeff, and John could be of assistance in making your buying process a top-notch experience. We wish you the safest of travels in your new ride, and hope to see you again when the time comes for your first service!
If you’re looking for the perfect dealership in Cleveland to shop for your next car, there’s no better place to be than Spitzer Kia Cleveland. We are home to a collection of new and used Kia vehicles refined with an upgraded powertrain and the latest technology features to offer quality rides. From sporty SUVs to sleek sedans, we will make sure you find what you’re looking for in our inventory. Our dedicated sales team will discuss your needs and budget, to help you select the perfect match for you.
One thing we have successfully established at our dealership is our customer-first approach. We are focused on satisfying our client’s needs to build lifelong relationships with them. This is why we built a modern service department where we provide top-tier Kia maintenance and repair services, from an oil change service to brake repairs, at cost-effective rates.
There you will also find factory-certified technicians with vast experience in handling all kinds of vehicle projects.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
SH, We love hearing from returning customers like you! Thank you for choosing us again for your third vehicle and for recognizing Hazim’s efforts to make the process simple and stress-free. It’s wonderful to know he could work with you in advance to secure the right deal before you even arrived at the dealership.
by Spitzer Kia Cleveland on 09/20/2025