Customer Reviews of Germain Lexus of Easton
Review type:
Excellent new car experience
Excellent new car experience
by Bill C on 04/23/2025Salesman Jason was outstanding. All interactions with personnel were honest and knowledgeable. Sales manager Todd was personable and supportive and worked to locate the vehicle we wanted. (Phenomenal considering the current tariff… environment). Kevin was great with the interface training and Trey was very clear and supportive during the final payment and closing. Everyone related personal experiences and had recommendations guiding our choices, both pro and con. I would highly recommend consulting with this knowledgeable staff.Bill, thank you for sharing your experience with us at Germain Lexus of Easton! We're delighted to hear that Jason, Todd, Kevin, and Trey provided such outstanding service. Your recommendation means a lot to our team!
Exemplary Service and Professionalism at Lexus of Easton
by Lenny on 02/10/2025My recent experience at Lexus of Easton was nothing short of exceptional, due in large part to the professionalism and expertise demonstrated by Tanesha, James, and Trey. Each of them exemplified the highest standards of customer service,… transforming what is often a transactional process into a truly consultative and seamless experience. Tanesha set the tone with her welcoming demeanor and meticulous attention to detail. Her ability to anticipate customer needs and ensure a smooth engagement reflects a deep commitment to excellence. James provided an impressive depth of knowledge, articulating vehicle features and financing options with clarity and precision. His approach was both informative and transparent, fostering a strong sense of trust and confidence in my decision-making process. Trey played a pivotal role in ensuring the final steps of the transaction were handled with efficiency and professionalism. His courteous and customer-centric approach underscored Lexus of Easton’s commitment to delivering a luxury experience beyond the vehicle itself. And Kevin with his knowledgeable technical skills pertaining to the systematic aspects on the vehicle. For anyone seeking not just a high-quality automobile but also a dealership that prioritizes integrity, expertise, and personalized service, I highly recommend Lexus of Easton. The dedication of Tanesha, James, and Trey reflects the very essence of the Lexus brand—where excellence is not merely an expectation but a standard.Lenny, thank you for sharing such a detailed and glowing review of your experience with our team at Germain Lexus of Easton! We're delighted to hear that Tanesha, James, Trey, and Kevin provided exceptional service. Your recommendation means the world to us!
Enjoyed the experience!
by Court on 02/01/2025Very professional and cognizant of your wants & desires. Saleslady Jordan took the time to listen to my comments & needs. I’m very pleased with the resultsWe're delighted to hear that Jordan provided a professional and attentive experience at Germain Lexus of Easton. Thank you for sharing your satisfaction with us, and enjoy the results!
No pressure!
by Dan on 01/18/2025I met Cam a few months back when I was poking around for a used sedan. It wasn’t the right fit at the time, yet Cam called me a few months after when a similar car came around and we were able to come to a deal. Everyone from Cam to James… and Frank were very polite and professional to meet my needs. There was zero pressure, only understanding!Dan, we're delighted to hear that Cam and the team at Germain Lexus of Easton provided a no-pressure experience and found you the right car. Thank you for sharing your positive feedback!
Buying Perfection
by Stephen King on 12/19/2024This dealership goes out of their way to make buying a car simple & pleasurable.Stephen, we really appreciate your feedback! Thank you for choosing Germain Lexus of Easton.
Employees like Nathan are what set a great company apart from subpar
by Blaine on 12/04/2024updated 12/11/2024Nathan was very helpful through the entire process!Blaine, we are glad to hear that Nathan provided 5-star service! Thanks for choosing Germain Lexus of Easton and for sharing your positive feedback!
Excellent Service, nice atmosphere and kind salesperson
by Marcela Mosquera on 12/02/2024updated 12/09/2024Tenesha was absolutely intellligent in reading our need. She was super nice and helpful.Marcela, thank you for sharing a positive review of Tenesha and Germain Lexus of Easton!
First time Lexus Buyer
by Sam G on 12/02/2024Terri made things easy. She helped with making my decision very positive, and took the time to explain the Lexus NX350. Frank also made the financial side less complicated and more understandable.Sam, we're delighted to hear that Terri and Frank made your experience at Germain Lexus of Easton smooth and informative. Enjoy your new Lexus NX 350!
Patient, Perceptive and Persistent
by Kate on 12/01/2024Our product specialist, Cam Armstrong, was very positive, empathetic, and listened well to us. He spent time and went the extra mile to find a beautiful vehicle that has all of the features we wanted. He provided good, relevant info and… frank advice.Kate, we're delighted to hear that Cam provided such a positive experience at Germain Lexus of Easton. Thank you for sharing your feedback and enjoy your new vehicle!
Flexible n Accomodating
by She Hill on 11/12/2024Always flexible with scheduling for service. The feedback from the service is in writing. My rep Kevin always remembers me and takes care of my request. Thanks Kevin:-)It's wonderful to hear that Kevin and the team at Germain Lexus of Easton are providing you with such attentive service. We appreciate your kind words and look forward to continuing to meet your needs!
Germain Knows Who You Are!
by G of Athens on 10/23/2024This dealership is all about personalized service. They want you to be pleased with your service experience. My current RC 350 F sport is my fourth car from this dealership. I would not even think of getting a car elsewhere. It doesn’t get… any better than GermainWe're delighted to hear that Germain Lexus of Easton continues to provide you with exceptional personalized service! It's fantastic knowing you're enjoying your RC 350 F Sport and have chosen us for your fourth car. Thank you for being a loyal customer, we look forward to serving you again in the future!
Awesome
by Rob on 10/06/2024updated 10/14/2024Reception from the moment I got there until I left was amazing and welcoming. Everyone I interacted with was great.Rob, we're delighted to hear that you felt welcomed and had a great experience with us at Germain Lexus of Easton. Thank you for sharing your feedback!
Lot of Hiccups, but we got there
by CWin on 10/12/2024Great place, good people. Josh the person that checks cars in and cars out, super great guy. Very helpful, very nice and thorough. Gets me set up with my loaner everytime, ready to go especially when I’m in a rush. Honestly I think we may… be looking into an rx350 F sport in the near future since it was wonderful, shout out to Josh for opening my eyes up to the SUV world. I’ve always been a sedan person but this was a game changer. Josh goes above and beyond everytime!! Josh our service advisor, good guy, very communicative, answers all questions and takes his time to do so,never makes me feel pressured into doing anything I don’t want to. We ran into a lot of hiccups during my experience here which has never happened before but he did his best to accomodate and have my vehicle fixed. My family and I are long time Lexus owners and always recommend lexus. Ive had a few iffy moments at the service center customer service wise but we all have our good and bad days.Thank you for sharing your experience with us at Germain Lexus of Easton! We're glad to hear that Josh made a positive impact on your visits and helped open up new possibilities with the RX 350 F Sport. We appreciate your loyalty as long-time Lexus owners, and we're here to ensure every visit is smooth despite any hiccups along the way. Looking forward to assisting you in the future!
Routine Oil Change
by Barbara on 09/25/2024Greeted by name. Checked in promptly. Donna was contact. She was very pleasant and knowledgeable. Reviewed service request and was taken to lounge. Very pleasant experience.Barbara, we're delighted to hear that Donna and the team at Germain Lexus of Easton provided you with such a pleasant experience. Thanks for sharing your feedback!
Salesman
by O Owens on 09/23/2024Matthew was so awesome to us when we first arrived! Very informative and helpful with my experience on finding the right vehicle for me.We're delighted to hear that Matthew provided such informative and helpful service during your visit to Germain Lexus of Easton. Enjoy your new vehicle, and thanks for the great review!
Salesman
by Kandy Audet on 09/12/2024Bob Havey is the best and first one I called when I needed a new car. He a major reason I own a Lexus.Kandy, we're delighted to hear that Bob made such a positive impact on your experience at Germain Lexus of Easton. Enjoy your new car!
used car sales
by tony on 08/25/2024Great service from the moment i walked, in drove a few car, ended up purchasing one, after going back home to get paper work and clean out car, i waited over and hour and a half to get with the finance person to close on the sale, they were… extremely busy but that's a long time. i got a lot of attention along the wait, and apologies overall extremely great experience but that was a bit much,Tony, we're glad to hear you had an overall great experience at Germain Lexus of Easton. We appreciate your patience during the busy time and will work on improving our wait times. Thanks for choosing us!
Fantastic
by Marii96 on 08/13/2024updated 08/20/2024One of the best service centers I ever have been too overall. my advisor was Madison and when I talked to her, she reminded me of my sister and it made me feel like I was at home. She’s very straight to the point and nice. Everybody was so… nice especially with the service greeters. Will definitely come again!!We're delighted to hear that Madison and the team at Germain Lexus of Easton made you feel right at home. Thanks for sharing your experience, and we look forward to seeing you again!
Efficient Service
by Ed V on 08/06/2024Germain has a well oiled service operation. Work done within time specified. Friendly people.Ed, it was our pleasure to assist you. Thank you from all of us here at Germain Lexus of Easton!
Jeff is great
by Bob Longstreth on 07/25/2024Lexus Easton service is very well operated and Jeff Hathcock is excellent at giving me honest and straight forward information and service.Bob, we're delighted to hear that Jeff provided you with excellent service at Germain Lexus of Easton. Thanks for sharing your positive experience!
Great Customer Service
by Jessica on 06/15/2024Great customer service from the floor to the sales. We were there 3 different times due to myself not being able to decide on what I want and finally left with a Lexus TX 350 and our 4 year old daughter had to come with us for pick up date.… They we so great with her even with signing papers the finance manger helped keep her busy. Our sales rep terry was great to work with.Jessica, we're delighted to hear that Terry and the team at Germain Lexus of Easton provided such excellent service during your visits. Enjoy your new Lexus TX 350!
When the Germain family of dealerships first opened its doors in 1947, the intention was to provide Ohio residents with kind of outstanding sales and service experiences they deserve while achieving a 100% customer retention rate. Now we've been in business for four generations, and our philosophy is still the same as it was on that very first day. Germain Lexus of Easton opened its doors in 1989 with an unwavering commitment to creating a meaningful and rewarding experience for both our valued clients and associates. Our Columbus, OH, Lexus dealership has become a very special one on a personal level to Rick Germain, who operates it. Rick has been heavily involved with the Lexus manufacturer since the beginning of the brand. We hope that by being fully committed to our customers and dedicating ourselves to their needs, we can go above and beyond to be the best dealership we can.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Bill, thank you for sharing your experience with us at Germain Lexus of Easton! We're delighted to hear that Jason, Todd, Kevin, and Trey provided such outstanding service. Your recommendation means a lot to our team!
by Germain Lexus of Easton on 04/24/2025