Customer Reviews of Bob Caldwell Chrysler Jeep Dodge Ram
Review type:
I Love This Dealership!!
I Love This Dealership!!
by SN on 05/24/2025I had a great experience with this dealership. The entire staff was very helpful throughout the car buying process, and they will take care of you in the best possible way. I got an excellent deal on the vehicle I purchased, and I'm… extremely satisfied. Stop in and see them if you're in the market for a new or used vehicle, you won't regret it.Really Good service
by Karina on 12/05/2024They are quick and helpful with any questions asked.Jeep!
by Vicki Bear on 08/30/2024updated 09/06/2024Our salesperson, Rachel, was very nice and knowledgeable about the car we purchased. I would buy another car from her.Despite an uphill battle in car sales, Rachel has proven that she is more than capable and glad to hear that her customers feel the same. Thank you highlighting Rachel's efforts VIcki and appreciate the opportunity to earn your business! -Justin Harmon (General Manager)
IDCM Repair
by KM on 08/07/2023Great dealership and Service Advisor. The only negative, which is bothersome since my Jeep is new with only 3000 miles. During the repair, there is a scuff mark on the top of the rear bumper. The first scratch should not have been done… during a repair at the dealership.Hate seeing this and I would be happy to see if our detail department can buff it out for you if you would like? You can call me directly to schedule- 614-880-2824 or justin@caldwellchrysler.com. Thank you and glad the rest of the visit went well. -Justin Harmon (General Manager)
Spectacular service.
by Mr Wise on 08/04/2023Found the vehicle I wanted at the right price. Paperwork went smoothly, it was worth the 150 drive to pick it up.Thank you for the feedback Mr. Wise and happy to hear the experience went smooth. -Justin Harmon (General Manager)
Best car buying experience in 40 years!
by Danny H on 01/07/2023I brought my vehicle in for service. Joe the service manager was very responsive, kind and great to work with. As I was waiting overnight for parts I decided I didn't want to put the money into it. I began shopping their cars online. I… found a 2013 Chevy Equinox. I sent a message to see if it was still available and immediately received a phone call. The communication was top notch. Dino walked me completely through the process, making it a seamless, smoothe transition. Every person that worked there greeted me in passing. Not only was it a friendly experience but it was super easy. The finance guy worked with me making it a fair transaction for both of us. I'm sorry I don't remember his name but he was really great to work with. So many people congratulated me but more importantly thanked me for my business. If I'm still in the area I will definitely visit Bob Caldwell for future service and purchases! This is coming from someone who hates buying cars because it always seems shady, like you're being taken advantage of. This was the best car buying experience I've had in my 40 years of buying cars!Wow! This is a review to share in the dealer gathering and can't say enough to show my appreciation for painting a picture on the pulse of the dealership. Can't say this is everyday at Bob Caldwell but to hear and see a response like this really makes me appreciate the culture and quality of folks I've had the fortunate opportunity to work with. Means the world Danny. Thank you and we will do the best to make sure you feel this way each and every time you are able to visit. Thanks for starting our year off on the right foot! -Justin Harmon (General Manager)
When you need help
by Rob on 12/27/2022updated 01/03/2023It was just before Christmas and my thermostat went out. I called Joe at Bob Caldwell’s and he said bring it over they got me in took care of my van.I was back on the road to my Christmas dinner. Thanks merry Christmas. Happy New Year’s.Friendly service
by DMB on 12/10/2022I brought my car in for regular maintenance. On several occasions, from the time I arrived (admittedly, looking a bit lost) to the moment I left, I was greeted and assisted by many staff members who each stopped what they were doing to see… if I needed anything. I was pleasantly surprised by the friendliness.Really appreciate you sharing your experience and thrilled to hear that the staff was on point during your stay. Very fortunate to have the group we have here and hope the positivity and professionalism can continue for another 55 years here at Bob Caldwell Automotive. Thank you for you business and again, your feedback! -Justin Harmon (General Manager)
Keep it Simple
by Fred and Dettra Walker on 10/08/2022Just know the staff is very friendly and professional. Our sales person is Dino. This dealership is located on Morse Rd. in Columbus Ohio. Dino is the reason why we return to this dealership. My husband loves his new Jeep and so do I.Heck of an endorsement for Dino and happy to see it. He has worked very hard for the last 5 years to earn the return business and happy to see his 2nd, 3rd, and occasional 4th sales to the same individuals. Really puts employee retention in the forefront for employees and employers alike. Thank you Fred and Dettra for your business and feedback! Hope the vehicle treats you well for many years to come! -Justin Harmon (General manager)
Good service and they are nice
by Omar Amar on 10/08/2022Prices are good dealsShort and sweet but really at the end of the day, that's all that matters. Appreciate the thumbs up and thank you for your business Omar. -Justin Harmon
Above and Beyond Service
by Michael Moore on 10/08/2022Thanks to Kevin for going the extra mile and getting my vehicle to me!Thank you for saying that Michael. More often than not advisors receive the negative feedback and always nice to hear customer's appreciating their efforts. Appreciate the business and review. -Justin Harmon (Bob Caldwell General Manager)
Always a pleasure
by CbusJeepOwner on 10/07/2022Service team at bob Caldwell are always welcoming and great to work with. Supportive on issues and quick to complete services. Really enjoy interacting with all the service team. Would recommend to anyone.Fast
by Sammy G on 10/07/2022Got an oil change. Fast serviceThank you Sammy for recognizing. This has been a major focus to increase the time of oil changes to compete with the aftermarket companies. Thank you for the recognition and the business! -Justin Harmon (General Manager)
They suck promise leather seats had it in contract .
by Tommy on 10/07/2022Never trust a dealer ship would never recommend this placeTommy, if we promised you leather seats than obviously that would be in some type of paperwork right? There is a purchase agreement in which it should be itemized and also our process is to have every customer fill out a "WE OWE" form in which if the customer or dealer owes the other something it's put on this form. Please feel to reach out if I'm missing something and sorry that you feel we are not giving you something owed. Direct line- 614-880-2824 or justin@caldwellchrysler.com. -Justin Harmon (General Manager)
Thank you cody
by Cody service advisor on 10/07/2022Thank you cody for going the extra mile you and kevin and the service manager thank you all for going over and beyond exceptional service - you 3 deserve a raise please tell the gm :)Why thank you Cody for the business and the helpful suggestion. Look forward to seeing you again soon! -Justin Harmon (General Manager)
Grand cherokee 2021 breaks broke
by Guy a on 10/06/2022Got a great service repairing my 2021 grand cherokee. Fixed everything and worked with jeep to cover that under warranty.Thank you Guy and happiest customers are those that have warranties and service contracts that cover their repairs. Good on you to make sure you have coverage for costly repairs. Thank you for the post and business. -Justin Harmon (Bob Caldwell Automotive General Manager)
Fantastic Experience
by Jeff on 10/06/2022Great experience, Jay Powers was easy to work with and made the process very smooth.Glad to hear Jay was able to assist to your liking Jeff! Appreciate the review and opportunity to earn your business. -Justin Harmon (General Manager)
In and out
by Sue on 10/05/2022Everyone was very helpful and professional. My oil change was done quickly. I was in and out in no time! Thank youLove to hear it Sue and appreciate you taking the time to commend the staff. Hoping you are willing to revisit for many more 5 star visits. Cheers. -Justin Harmon (General Manager)
Superb customer service
by Andrew timselk on 10/02/2022Great selection and keep in mind they’re a velocity dealership so they already give you the best price available.Thank you Andrew and clearly you have some automotive background as "velocity" is not a general term that is used, but yes we price the average Pre-owned vehicle 3% less than our competition to reduce the amount of negotiation time. Obviously don't trust me, check our car vs. other like vehicles in the market. Thank you for the shout out Andrew and your business! -Justin Harmon (Bob Caldwell Automotive General Manager)
Compassionate
by Parkers on 10/02/2022Never having the experience of dealing with a reputable company, this was worth the wait. Victor (our salesman) listened and delivered. It was important to him that We left the lot satisfied. The entire team walked us through everything… and remained calm while I kept panicking. If your looking for a salesman that truly cares about his customers VICTOR is the man to go and 👀.Glad to hear Victor provided you with his undivided attention and courtesy. Seemingly a very difficult thing to teach these days, fortunate to have folks like Victor that have the discipline and initiative to champion the task at hand. Thank you Parkers for the kind review and opportunity to earn your business. -Justin Harmon (General Manager)
A+ service
by Rick on 09/30/2022Thank you! Joe has been great working with on my truck. This is the only dealership I will be dealing with !Thank you Rick and thrilled to hear Joe was helpful during your time in service. Glad to hear your experience earned us another one...hopefully voluntary too. Cheers and have a great week. -Justin Harmon (General Manager)
In 1950, Ruth Ann Caldwell encouraged her husband Bob to follow his dreams. Later that year, Bob opened a small car lot in Columbus on High Street with the slogan "Where High Street Bends, Your Car Worries End." After 16 years of success selling quality used vehicles Bob Caldwell was approached by Chrysler to open a franchise on Morse Rd. He did so in November 1967 and Bob Caldwell Chrysler Dodge Jeep Ram was born.
Fast forward to today and we have celebrated our 50th year of operation, still family owned and operated by Bob's three daughters and we have welcomed the 3rd Generation with Justin Harmon as the General Manager. We have grown to over 115 employees and we are thankful for every year that we get to serve the City of Columbus, State of Ohio and all our surrounding neighbors.
Whether you've grown up a Buckeye or travel from far away because we are the lowest price, we welcome you as family and will continue to be here to service all of your vehicle needs.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Appreciate the endorsement Karina. Very proud of the team that makes the effort here at Bob Caldwell. Thank you for the business and review Karina! -Justin Harmon (General Manager)
by Justin Harmon on 01/01/2025