Customer Reviews of Coughlin Circleville GM
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10 service reviews
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Good Service Manager
by TQ on 07/25/2021The GM service manager Bill was very accommodating. His shop provided prompt diagnosis, parts and service in a timely fashion. This is the kind of service that makes you want to come back.Service review
by Mike Frary on 05/30/2021Very good people always friendly and polite. They do very good workFast service
by Missyr5 on 10/26/2020Bill has always been a great help when I need an oil change. Everything gets taken care of promptly.Thank you for taking the time to let us know about your experience, Missy!
Great service department
by Kspang on 09/01/2020I recently had my truck serviced and I could not have been treated more fair. The service department was prompt and responsive to my needs and even called prior to the appointment to remind me.Thank you for choosing Coughlin! :)
Oil change The. Works
by Dave on 05/04/2020Was disappointed overall due to being charged more than promised. The Works is a oil change special advertised company wide at $39.95 for regular blend oil and includes a car wash. I discussed what I expected with the girl scheduler. I… dropped off 2 Fords and reaffirmed that I had scheduled The Works for both with the blended oil. When I returned later to pick them up I was charged $69.95 each ( the price for full synthetic oil) and neither car was washed. I knew I should have insisted what I was going to be charged before I left but I that my conversation with the scheduler was quite clear on the price of 39.95 as promoted by Ford. I had my Buick oil changed the same day on the Buick side and was charged $68.10for Full synthetic. Throw in a replaced light bulb in my Ford Edge’s tail light and my bill was just over $230.00 and no car washes.Hi Dave. Thank you for taking the time to bring this to our attention. Could you please email me your full name and phone number to socialmedia@coughlincars.com so we can take care of this for you? Thank you in advance.
Coughlin Circleville
by Kenneth on 01/24/2020Friendly and helpfulThank you for the review, Kenneth!
New tires installed
by DRF on 11/01/2019The service installer did a fine job of replacing the tires on our 2014 Chevy Malibu. The car was sent through the automatic wash bay afterwards. I would suggest the dealer add a spot free rinse because every time they wash our vehicles I… have to wash all windows to remove soap scum, and the vehicles have water/soap spots dried all over them.Thank you for the review. We will pass this information along to the proper channels.
Truck Service Customer
by Truck Fan on 07/22/2019My air conditioner stopped cooling on my truck. Due to the backup of service repairs scheduled I could not get into any other dealers in an area near me for this warranty repair. Coughlin GMC took care of the truck repair in less than 24… hours and the air conditioner works great now. The Service Advisor was great and provided excellent customer service. I will definitely use this dealership again for my service and maintenance needs.Thank you for taking the time to leave a review! We appreciate the kind words and are so glad to hear that you were taken care of while at Coughlin. Please let us know if there is anything we can do for you in the future!
Oil Change
by Ashley on 12/30/2017I made an appt for an oil change this week. I arrived on time to my appt. I scheduled the appt in order to go about my day as I was running errands. I told them I was waiting for my car as I assumed a scheduled oil change would not take… long. However my oil change took 2 hours!! Not once did someone come and out and apologize for the delay. When I asked about my car I was told "it is almost done." This was a free oil change due to recently buying the car. I have another free oil change but will not return to Coughlin in Circleville for this service. I found it ridiculous that I scheduled an oil change that took 2 hours to complete!Awesome Service at Coughlin's
by condray on 04/22/2011updated 07/13/2025We recently had issues with my daughters car and paid several hundred dollars to have it fixed at a shop close to my work. A short time later - we had issues again. The same shop told me it was going to cost and additional $2000. We took… the car to Coughlin's. Bill Smith took personal interest in making sure my teenage daughter had a safe car to drive. The same part we already paid to fix was the problem again. Bill helped me provide documentation to obtain a refund from the previous shop. He also contacted me several times during the repair to keep me well informed of their progress. Outstanding Service is hard to come by these days, and it's greatly appreciated!
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About our dealership
Coughlin Automotive of Circleville is located just south of Columbus and sells all your favorite brands; Chevrolet, Ford, Buick, GMC and Cadillac.
Amenities
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- Automated Car Wash
Thank you for taking the time to leave a review, Mike!
by Coughlin Cars on 06/01/2021