Skip to main content
Today 9:00 AM - 8:00 PM

Customer Reviews of Performance Lexus

Review type:

17 service reviews
Sort by:

  • Always Exceptional Service

    5 out of 5 starsby Robert Viney on 05/26/2025

    I have had my cars serviced at Performance for over 10 years. The quality of service is consistently exceptional. Recommendations for service are always presented with the facts of the need, most often with a video or a specific measurement. The transparency is professional and generates a huge level of trust and respect.
    • Robert, thank you for your loyalty and trust in Performance Lexus over the years! We're delighted to hear that our transparency and quality service have consistently met your expectations. We look forward to continuing this relationship with you!

      by Performance Lexus on 05/26/2025


  • Great service. Great cars.

    5 out of 5 starsby Tom Popp on 01/26/2025

    I have purchased three Lexus from this dealer, and I have had first-class service every time. I highly recommend this dealership, Lexus of Cincinnati, Waterstone. I would give them 10 stars if possible!
    • Tom, thank you for your continued trust in Performance Lexus! We're delighted to hear about your positive experiences and appreciate the high recommendation. Enjoy driving your new Lexus, we wish you safe travels ahead!

      by Performance Lexus on 01/27/2025


  • AFTER BAD REVIEW

    5 out of 5 starsby RALF on 03/01/2024

    I had my car serviced on 2/29/24. I cannot say enough about this dealership! Perfectly organized, constantly updated with the service that included video delivered right to my phone to give me exact detail on service and progress. I can say that I've never had such preferential treatment with up to date progress! The staff was very friendly and very knowledgeable! I have found my personal place for reliability and comfort!
    • We're delighted to know that you had such a positive experience with our service department here at Performance Lexus! It's great to see how much you appreciated the video updates and friendly, knowledgeable staff. We look forward to being your go-to place for all things automotive in the future!

      by Performance Lexus on 03/03/2024


  • Excellent service

    5 out of 5 starsby Xenia on 04/14/2023

    Performance Lexus has great service and is very accommodating. Easy to work with, efficient, reliable and friendly staff.
    • Xenia, this is exactly the kind of feedback we work hard for at Performance Lexus! Thanks for working with us to make your experience a 5-star one. Drive safe, and we look forward to your next visit!

      by Maya London-Southern on 04/14/2023


  • Performance Lexus is great

    4 out of 5 starsby Donald Mackenzie on 03/29/2023

    Always know my car is going to get the best service and they washed and cleaned car after fixing.
    • Thanks for this positive feedback, Donald! We are glad to hear that you are satisfied with our services and car wash.

      by Ellie Guyon on 03/30/2023


  • A class act!

    5 out of 5 starsby Miguel on 03/17/2023

    Always great service!! Always a smile! Ready to attend to all your needs and concerns! Waiting area is like a luxury hotel! Service is done as promised. Video of the service performed with explanations from the lead technician. Free car wash. What else can I say? It's Lexus!!
    • Hi Miguel - We are delighted to read your positive feedback! Thank you for choosing Performance Lexus and for sharing your five stars. See you next time!

      by Abby Leathers on 03/21/2023


  • 2021 Lexus RX 350 F-Sport

    5 out of 5 starsby Mike Janszen on 01/26/2023

    Justin was great. Took care of my Lexus needs in a timely manner. Would recommend to everyone.
  • Hands down the best....worth it!

    5 out of 5 starsby AD on 12/23/2022

    I can't say enough things about this dealership. The dealership provides an unbeatable experience, service, and good amenities. Every customer is treated to the same standard of quality interaction.
  • Exceptional Client Service

    5 out of 5 starsby CCat on 07/28/2022

    Every experience with the Service department has been consistently exceptional. All employees I interacted with were pleasant and professional. I love the video summary showing me the work that was performed on my vehicle. The technological extras make it a smooth process and a convenient one for their clients.
  • Great Service

    5 out of 5 starsby RKV on 06/27/2022

    I was in and out with the 5K complimentary service appointment for my Lexus. Service was prompt. Staff were friendly. The video view of my vehicle is always appreciated. The customer waiting rooms are large, classy, comfortable, nicely appointed, and welcoming.
  • top customer service

    5 out of 5 starsby Sang on 06/09/2022

    I am going to buy the next car at Performance Lexus. One of the reasons is professional and friendly services.
  • Always easy to schedule appointments and terific results!

    5 out of 5 starsby Pat on 03/22/2022

    Easy to schedule either online or via phone. Always extremely courteous and professional. Terrific results and special effort from everyone that is part of the process including the person that washes the car. All top notch.
  • 5 star Service for 8 years

    5 out of 5 starsby Robert Viney on 03/03/2022

    Just completed the 120,000 Mike service on my Lexus at Performance Lexus. Each service event over the past 8 years has been at the 5 Star level.
  • Tim is the best!

    5 out of 5 starsby Matthew on 02/24/2022

    I went in recently for a mileage factory service and worked with Tim. He is such a pleasant and honest guy. I knew the advice he was giving me was genuine and in my best interest. Definitely work with Tim!
  • New Again

    5 out of 5 starsby GBR on 09/15/2021

    Customer-oriented General Manager JR, Service Manager Tom, Service Advisor Phyllis, assigned mechanic and technology expert Carson! Had a 5105 mile service with oil, filter, tire rotation, 21 point inspection, video showing vehicle on rack with mechanic showing vehicle’s undercarriage and describing work performed, pairing of phone with vehicle Bluetooth and wash. Vehicle looks and runs like the day I bought it new. Price of service was very competitive especially with benefit of a coupon. Waited approximately one and one half hours while service was accomplished. Great customer lounge! Highly recommend this dealership for purchase and service of a vehicle. Always a very satisfying experience to deal with Performance Lexus of Cincinnati!
  • My 1st service

    5 out of 5 starsby Jenny Cunningham on 04/29/2021

    I just had my first service experience at Performance Lexus. To say they exceeded my expectations would be an understatement. I highly recommend them.
  • Service center non responsive and insensitive

    1 out of 5 starsby sanjay13j on 01/05/2015

    My car battery died (it was a new car). It was a night mare getting through to the service personnel; 4 times the phone just kept ringing, no reply. Finally some Lindsay answered. When I told her my problem, she immediately said they dont have roadside assistance and that I should get that on my own. There was no compassion or concern for my situation. I tried one more time afterwards, went to the service manager's voicemail. Extremely insensitive and non responsive. Is this the famous Lexus experience???

About our dealership