Performance Lexus
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Dealership Service Review
service Rating
Service center non responsive and insensitive
Written byon 01/05/2015
My car battery died (it was a new car). It was a night mare getting through to the service personnel; 4 times the phone just kept ringing, no reply. Finally some Lindsay answered. When I told her my problem, she immediately said they dont have roadside assistance and that I should get that on my own. There was no compassion or concern for my situation. I tried one more time afterwards, went to the service manager's voicemail. Extremely insensitive and non responsive. Is this the famous Lexus experience???
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable