Performance Lexus
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Customer Reviews of Performance Lexus
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17 sales reviews
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Bought a car, Made friends
by Karen C on 09/30/2024I came to Lexus after a deer took out my former car. I felt comfortable immediately and was surprised at the camaraderie among the staff. My sales person Lacey was knowledgeable, personable and really listened to my needs and preferences… with no pressure. She kept telling me that this dealership would work with me to see that I was happy with my purchase. She was so right!! From the sales person to the sales manager to the business manager and technology department. I felt welcomed and accepted in a genuine manner. You can tell they love the cars they sell and know how to work well together. This did not feel like a regular car dealership. It felt like a friendship.Only 1 fob--Cmon Performance Lexus
by Jim on 07/04/2024Bought a 2024 RX350h; only after paying for the car, signing all the paperwork, and finishing a basic review of the car's features did we learn we would only get one fob and would have to wait one to two months for a second fob. Pretty low… handed. Expected much better. After nearly 3 weeks still no fob. We acted in good faith and upheld our end of the bargain.Jim, I apologize for the inconvenience with your key fob. We strive to provide a seamless experience and it’s clear we fell short here. Please reach out so we can address this issue promptly. Thank you, Ralph Sells - General Sales Manager - 513-677-0177
Ralph Sells, You got my name and number. Why don't you reach out and give me a call if you are sincere?
Been 39 days---still no fob and still haven't heard from Ralph Sells - General Sales Manager or J.R. Hage - General Manager. Poor way to treat your customers.
Waisted time and unprofessional sales dept
by Darlene Crothers on 05/11/2024After driving 45 min to see a car advertised and ready to buy it, the sales rep kept us waiting and then discovered the car was loaned out and NOT EVEN THERE!! UNACCEPTABLE!!Darlene, I'm really sorry to learn about your experience. It's certainly not our intention to waste anyone's time or cause such inconvenience. We understand how frustrating this must have been for you and we'd like the opportunity to make things right if possible. Please reach out at your earliest convenience so we can discuss this further - Thank you, J.R. Hage - General Manager - 513-677-0177
Well the Used Car Mgr apologized and told my husband that he would contact him on Tues when the car came back, NO CALL! This place CANNOT KEEP THEIR WORD!! He was explaining how he has been there for 35 years and how great their reviews are! I only care about my experience where they have dropped the ball time after time! So I guess only some people get treated well and the hell with the rest! I WILL NEVER do business with this company again, and our money spends well at other dealerships!
Is chivalry dead when buying a car? I have found the answer to be “YES”!
by first Lexus on 02/22/2024Is chivalry dead when buying a car? I have found the answer to be “YES”! chivalry or concern is what you will NOT find at this dealership! When buying a car, new or used, the research is on you! Car salespersons are only there to sell you… a car and not educate you. I, personally worked in sales and if you have a quota to meet and is not met you will be fired! I will not go into lengthy detail of my experience of this purchase but will mention that 6 hours of my life, that day, was encountered. 6 hours is way too long to be dealing with a major purchase with no support. The employee’s were understaffed and I was stuck with a sales rep dealing with multiple people. In making a substantial purchase I would have felt more comfortable with a one on one basis instead of waiting in line, after reaching certain parts of the purchase and waiting for the next step. While waiting for this purchase, I had nothing to eat. I was not the only one. I overheard another costumer complaining about the same thing. 6 hours is a long time to have not eaten. Yes, there was popcorn and pop available for free but sugar issues is a problem with me and I’m not alone. I suggested, as well as another customer, that the dealership should comp a dinner for the long wait. when that question was presented……it was was an Absolute No! The Employee’s also mentioned that they too had not eaten since breakfast. I don’t know if that is how business operate today but it’s not what I remember. Also, reaching out to someone above on the corporate chain or even in the immediate facility is no help. I suggest you, before buying, research the reputation of the dealership first! THIS DEALERSHIP IS NOT RECOMMENDED!!!!!!!!UPDATE:I had my car serviced on 2/29/24. I cannot say enough about this dealership! Perfectly organized, constantly updated with the service that included video delivered right to my phone to give me exact detail on service and progress. I can say that I've never had such preferential treatment with up to date progress! The staff was very friendly and very knowledgeable! I have found my personal place for reliability and comfort!
Performance Lexus Made Purchasing a Car Fun
by Roger Ward on 10/29/2023Everyone I encountered at Performance Lexus at the Kings Auto Mall was genuinely friendly and helpful. I could tell they love the Lexus brand. They helped me to compare and contrast different models and align them to my preferences,… without any pressure to purchase. So, I purchased. .I didn't feel as though I was in a dealership. I know that sounds strange.Roger, we're delighted to know that you had a positive experience at Performance Lexus. Our team takes pride in providing pressure-free assistance and helping customers find the perfect fit for their needs. Enjoy your new ride!
The experience every customer wishes for when purchasing a car!
by Sherry on 07/16/2023I could not be more thrilled with my experience at Performance Lexus. The customer centric culture was genuine, and they quickly earned my trust. I scheduled an online appointment to test drive two models. When I arrived, my Master… Certified Sales Consultant, Roderick (Rick) Hubble had the models ready and away we went. He was amazing and authentic about providing the information I needed to make an informed decision based upon my preferences and needs. Immediately, I fell in love with the 2024 NX 350 and received VIP treatment as we completed the process from each team member. I highly recommend Performance Lexus for your next car purchasing experience!Sherry, thank you so much for your amazing review of Performance Lexus! We're delighted to hear that Rick provided such a great purchasing experience and helped you find the perfect vehicle. Congratulations on your new 2024 Lexus NX 350!
Outstanding Team!!
by Jim on 05/01/2023This is now our second vehicle purchase from Performance Lexus and everyone in the process is simply outstanding! Austin our sales person searched to find the vehicle we wanted before our lease came due. He found exactly what we wanted… Tracked repeatedly on where it was at over almost a 4 month journey keeping us informed all the way. Jeff in finance is also outstanding and helped us get the best deal possible on exactly what we needed on this new vehicle. And finally Carson in delivery is the very best in helping us understand our new vehicle and the technology that has advance since our last purchase. We also know that service will keep our vehicle in great shape for as long as we have it and do the same outstanding job as your other team members as they have on our first vehicle we had. You simply have an Outstanding Team that makes the car buying experience much better than anywhere else we have been, so never stop being 100% customer focused!!Jim, we are so glad to hear that you had a great experience with us during both of your vehicle purchases at Performance Lexus! Our team is thrilled to have been able to assist you in finding the vehicle you wanted by keeping you updated every step of the way. It's great to know that Austin, Jeff, and Carson were able to provide outstanding service during your most recent purchase. Thank you for trusting us with your business and we hope to see you soon!
OUTSTANDING experience from beginning to end.
by Biglen on 02/15/2023Over the years my wife and I have purchased a number of luxury vehicles from several different dealers and this purchase was by far the best experience we have had. From our initial contact with Carly online, our sale with Austin, our… financial discussion with Jason, and our tech review with Geoffrey we found everyone to be knowledgeable, friendly , and very down to earth. Thank you Performance Lexus you have a great team.Exceptional in Every Way
by Linda C on 07/15/2022I bought my Lexus long-distance because Performance Lexus was willing to work with me to find the car and features important to me. Everything worked seamlessly- from the sales process, to setting up the Lexus App, to the delivery details,… and the after sale assistance with new car questions! Each member of the staff was incredibly courteous, knowledgeable, and always available for questions. An exceptional experience and beautiful car to enjoy!The best dealership around!
by Abbie T on 06/18/2022The sales and the finance teams are so pleasant to work with and can answer any question you may have. They make what can be a tedious process as smooth as possible and get things wrapped up in as little time as possible. We will definitely… be buying more vehicles there in the future.Couldn’t be happier!
by Paula T on 04/27/2022Wonderful experience from beginning to end! Krista Cole worked with my husband and me as we ordered a new car (first Lexus) and stayed in contact with us throughout the entire process (made unnecessarily more difficult due to “supply-chain”… issues —totally out of Krista’s and Lexus’ control). Krista worked with us and obtained the exact car we wanted and we are totally thrilled. Everyone at Performance Lexus was fantastic—from our salesperson, Krista, to the business manager and to Carson who walked us through all the bells and whistles on the car. When my husband is ready for a new car, I am sure we will return to Performance Lexus!Wowzers!
by Jonathan McGrath on 04/15/2022Just walked in casually one Saturday morning without an appointment. Was greeted immediately. Began talking with a salesman (Austin) within minutes. The process was painless and enjoyable. The staff was very friendly. Multiple managers… (Ralph and Tony) came over to introduce themselves. We were offered waters, etc. New to the brand. Have made a career working for a rival luxury German automobile company… Was absolutely blown away by the experience! Dealership is impressive. Modern. Clean. Lots of amenities. Was given a tour. Everything was explained clearly and with tremendous patience. Never felt rushed. There was no haggling. No price markup. Refreshingly transparent. Given the current market climate, I was not expecting to have a car for maybe a month or two. Salesman followed up with me the next few days. By that following Saturday morning our car was ready! Again, everything went smoothly. Jeff in finance was great to work with. He took the time to secure the best rate. There was many services offered but wasn’t pressured into buying more. Ralph came out to make sure everything was satisfactory and thank us for our business. Carson and Geoffrey helped my wife learn how to use all of the technology on the car. It didn’t take very long at all. They were very efficient, professional, and considerate. Car even came with a few goodies like an umbrella, bag, key chain, even Lexus Chapstick! Ha. (Thanks Krista!) Already feel like I have made new friends there. So far it looks like they have secured long time returning customers! Highly recommend buying here. Have bought many cars from the Kings Auto Mall’s various dealerships over the years. Performance Lexus was hands down the best buying experience of my life.The way to do business
by Mark S on 03/20/2022I purchased a 2015 low mileage NX200t. The sales experience was excellent. The vehicle was spotless when I picked it up. The salesman was very patient with my many questions. The whole experience, including selection of an extended warranty… that fit my needs and financing, was easy and professional.The Pursuit of Perfection is STRONG HERE!
by The McCoy Family on 02/11/2022Rick is a trusted acquaintance, so when my husband nagged me about getting a car, I already knew what I wanted and where to go... Performance Lecus! He took care of us like we were family- and it's so rare nowadays, I had to kvell to… everyone I know. For your next car purchase, RUN- not walk to Performance Lexus and ask for Rick. If financing is what you need, Jeff Butler is the man with the plan!!! I am truly Experiencing Amazing in the Pursiut of Perfection!Great Experience, As Usual
by TQJob1 on 11/19/2021Very customer/guest focused. Have purchased a number of Lexus from Performance since early 90's and without exception they are professional, knowledgeable, focused on customer needs and quality of service and customer satisfaction. No… reason to go elsewhere...Great people, Great automobiles...CHeating in a auto loan finance
by pmajmudar on 08/27/2018If there is a less than one star I would give -* This dealership the finance manager name JEFF BUTLER who processed our auto loan has added application fee without our permission. What kind of [non-permissible content removed] they are… hiring. We are very disappointed when I learn that he added application fees We wanted to pay check for all the tax, title and other fees and he added to my auto loan with my permission. Please think before you go to this dealership. Their financial manager JEFF BUTLER is a [non-permissible content removed].Unprofessional
by aimansh on 08/04/2013updated 07/14/2025I got a letter from this dealership appraising my 09 Acura TL at $22300, so I thought I will go check the ES300h. Their sales manager (who sent me the letter) kept going around on how my Acura is not worth that much ( I checked KBB and… trade in for an excellent condition TL is $22000) and that there are several cars on the market for that price. I figured out at the end that this was merely a sales tech to get me in the dealership. Very unprofessional. My experience with this dealership was completely different about years ago when I bought my Lexus RX was very professional back then. Please do not waste people's time in the future by using cheap sales techniques.
About our dealership
Karen, we're delighted to hear that Lacey and the entire Performance Lexus team made you feel so welcome and supported. Enjoy your new ride!
by Performance Lexus on 10/01/2024