Customer Reviews of Northgate Ford
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39 sales reviews
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Great experience.
by Procheck77 on 04/24/2023Our salesman Vance is always professional and never pressured us. He gave me ample time to drive a few trucks and decide on the right one. Overall great experienceGreat folks, great place.
by Lee Thomas on 11/25/2021I bought a used Ford Expedition from Northgate. Andre was a true professional, great experience.Bought a car, it was un-drivable within 60 days!
by msmithcsx08 on 01/28/2021I bought a 2015 Chevy Suburban from Northgate Ford and the transmission went out less than 60 days after purchasing. It’s very disappointing to buy a vehicle from a dealership and have to deal with these kind of mechanical issues… IMMEDIATELY after. I literally payed $25,000 for a vehicle only to have to drop another $3,200 into it two months later. If I had bought from a private party, I realize I would be taking a risk. However, buying from a dealership (especially one as “renowned” as Northgate Ford) I thought I could at least be confident the vehicle had been thoroughly inspected. Everything was great overall as far as the buying process from this dealership, but in hindsight I would definitely trade the VIP treatment I got while purchasing the vehicle in for some QUALITY ASSURANCE. I can’t imagine ever considering a vehicle from Northgate Ford again. Not their partners at Borcherding or Springfield GMC either. This has been a very upsetting experience. BUYER BEWARE!Ford Mustang 2018
by KatieF2007 on 12/05/2020updated 12/11/2020I had a great experience with Andrae buying my used 2018 Ford Mustang last week. He helped me transfer the car from another dealer quickly and trade in my car for a great deal. I have never had a better experience buying a car.Reccomend highly!!!!
by Trucker Lady on 08/06/2019After visiting several Ford dealerships I finally came over to Northgate Ford and took a Ranger for a test drive. The other dealerships I visited did not take me seriously as a purchaser because I still had 8 payments left on the lease on… my car, despite me telling them I could purchase at any time. I spoke with one of the managers when I first got to the dealership because I wanted a salesperson that wouldn't tick me off as I have several years of experience in car sales and as finance manager and I know how a customer should be treated. Mike Gerreine was my salesman and he was wonderful! He took me seriously as a female looking to purchase a pickup truck. While I decided the Ranger wasn't for me Mike showed me a 3.5 EcoBoost F-150 that I loved and ended up buying. It just so happens the exact vehicle I bought was at one of the other dealerships I had visited before coming to Northgate Ford and Mike was happy to get it for me. The dealership gave me a strong offer on my Honda Civic that I traded in ultimately. The whole process was smooth with no pressure to buy a new vehicle or trade in my car which I appreciated. I highly recommend my salesman Mike Gerrein and Northgate Ford if you are looking for a new vehicle!2018 Ford Explorer (December 2018)
by L. Walker on 12/18/2018I had been searching for a new 2018 Ford Explorer that had all my required options for a few months. I also, needed to my monthly payments within a certain payment range. I knew starting out that it was going to be tough due to the low… inventory and the upside down equity in my current vehicle. After speaking with several with car dealers telling me my requests where impossible, I had given up. I decided to give it 1 more try and reach out to Northgate Ford. I spoke with new car salesman Roderick Stancliff and the rest was history. Not only did he find me the perfect truck, he was able to get my payments where I needed them to be. Everyone at Northgate including Roderick Stancliff, the sales and finance managers all worked together to make my cay buying process a quick smooth experience. If your looking for a honest Dealership that has you in their best interest, call Roderick Stancliff at Northgate Ford.Great Sales Staff
by Stemplet on 12/09/2018updated 12/17/2018Went above and beyond to get me the car that I wanted. They definitely earned my business.Northgate Ford
by Brew4me2 on 12/01/2018updated 12/07/2018Great experience buying a new truck, not pushy and got me the best deal.Mark Combs
by Mac2883 on 12/04/2018I ordered my truck the only problem it took longer than just 6 to 8 weeks it ended up being 12 weeks no worries though I am very happy thank youHappy truck owner!
by TruckGuy167 on 10/07/2017Bought a new truck (new to me, 2015 Chevy Silverado with 17,227 miles on it) from Northgate Ford, salesman was Mike Gurrein. He was very knowledgeable about the vehicle even though it wasnt a ford, he didnt pressure me and made it an… overall nice experience. Normally car/truck shopping/buying is not a fun experience. Just wanted to reach out and say thank you Mike, love the truck and will recommend you and Northgate Ford to all my friends for new or used buying.Best Dealership Ever!
by JStitsinger on 07/15/2017Best experience I've ever had! No pressure, upfront pricing, fair trade value and payments I needed! They were able to get me in the car I didn't think was affordable! Andre Singleton is simply the best and has earned a customer for life!2017 Ford Expedition
by VanG937 on 06/16/2017updated 06/28/2017Excellent experience with the dealership. The salesman Greg Suchanek was outstanding and provided a no pressure sales experience.Made Our F150 Purchase Easy!
by mashedpotatoes on 06/22/2017David at Northgate made our first F150 purchase a smooth one. After going back and forth with several dealers who were just trying to upsell despite us knowing the truck we wanted, David was able to find the vehicle we were looking for at a… much lower price than the three dealers closer to home. We received a very fair price on our trade in as well. David did a great job outlining dealer discounts, incentives, and rebates and we never felt pressured to buy - we reviewed everything at our own pace and he worked with us every step of the way. It was totally worth the 45 minute drive to save thousands and not compromise on our truck of choice. We are happy with our purchase and will definitely do business with David & the entire team at Northgate Ford in the future!Best buying experience that I've had
by RFrancis on 06/01/2017Found Northgate Ford while searching for a new 2017 Explorer. Had been two multiple dealerships from Cincinnati, Versailles, Lexington (home) all the way to Baltimore, MD. The other dealerships range from sad to just downright awful.… Northgate not only changed the course, they blew away all expectations. Cheryll, Paul and Janet were simply outstanding. After finding an Explorer at another dealer, Northgate made an offer to not only pick up that vehicle but to honor the pricing discounts that they had offered on vehicles already on their lot. After going back and forth via email, a written estimate including all charges, fees, taxes, rebates and even trade estimate (made from photos sent to Northgate) was given. After working out the kinks, we made a trip to Northgate with document in hand and they kept the promise on every single item down to the penny. They were well prepared ahead of time with much of the paperwork already started (from phone information) and there were no hidden charges or deceptive practice. They were also the most professional as well as nice people that we encountered in our search....and it's not even close. After the bad to terrible experiences that we had at other dealers, we cannot give Northgate - Cheryll, Paul and Janet - enough credit for making this the best car buying experience that we have ever had. I wish I could give more than 5 stars. Robert Francis Lexington, KYVery Easy Deal!
by gobengals2016 on 09/01/2016I purchased a new 2016 F150 from Dave Hiatt and the entire experience was very painless. Dave was upfront with pricing and made the negotiating process quick and to the point. Dave also took the time out of his evening for about an hour… (after the dealership closed) to go through each feature of the truck with me so that I knew what every button did. This was above and beyond the call of duty and i appreciated Dave's down to earth demeanor throughout the entire process.Exceptional Experience
by BillF_2016 on 08/31/2016I started with Build and Price and dealt with Emily via text, email, and phone. She was a great help in all aspects of my search. I found a vehicle at another dealership that I was interested in and she went to work immediately to gather… all the information. When I arrived at the dealership I met with Vicki and she was super. Answered all my questions and got all matters resolved quickly and professionally. When I came to finalize the sale and finance Vicki was great and she took me to Linda who I was extremely impressed. I have purchased many vehicles over the years and Linda was thorough and not rushing through the process but answered my questions and everything was so smooth and pleasant. I have dealt with many dealerships over my many years and I was very impressed with the caring, professionalism, and pleasant experience with Northgate Ford. I highly recommend this dealership to everyone.David hiatt and team
by JimDeborah0723 on 07/25/2016David Hiatt was so professional and helpful in helping my husband find the vehicle he wanted to purchase. His honesty and friendliness was refreshing. He took a lot of time searching for the perfect deal for us. Would definitely purchase… another vehicle from northgate FordGreat buying experience
by CMJE123 on 07/14/2016My wife and I purchased a 2016 f- 150 through David Hiatt. David was very professional and easy to work with through the buying process. We enjoyed the no pressure sales environment and David was thorough in showing us the features of the… truck. Janet was easy to work with as well and thorough in explaining financing and warranty information. We would definitely buy here again.Awesom service
by Marie143 on 07/06/2016I went in at 11am and was done before 3pm walking out with my 2012 Chevy Equinox with the price I was looking for the and awesome interest rate. Paul was awesome and very knowledgable and was straight to the truth about everything I asked… for about my vehicle. I love my car and so happy I went her definitely place to go and make sure you ask for Paul he will get you right.Excellent Dealer
by captcolour on 07/03/2016Bought my first vehicle at Northgate Ford. Found the F150 at ford.com which led me to this dealer. Never been there before. Extremely friendly, no hassle and no pressure. Highly recommend. Worked with David Hiatt in sales.Excellent car buying experience at Northgate Fo
by Davve250 on 06/30/2016updated 07/06/2016I recently purchased a 2016 F250 from Northgate Ford and received excellent service. Dave Hiatt was the salesperson who assisted me and he was extremely knowledgeable and personable. Dave promptly answered all my questions about the… purchase and financing via telephone, text, or email. He was great to work with and I would highly recommend him if you are in the market for a Ford or Lincoln product.
About our dealership
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
by Noel Guber on 04/26/2023