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Customer Reviews of Mark Sweeney Buick GMC

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Overall service rating

3.7
3.67 out of 5 stars

(3 reviews)

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3 service reviews
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  • Owner

    2 out of 5 starsby Stephen on 05/19/2024

    I brought my vehicle in for 150,000 mile tuneup and new tires. The next day after I get it back, I had a flat the valves was cracked. They did not replace the valve stems. This is a work truck so put me out. Also they got grease all over my seats and they are cloth very hard to clean. Cannot get the grease stains out. Now I have transmission problems, the transmission torque converter went out needs to be replaced at the cost of $7500. Not what I was expecting.
    • Stephen, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (888) 223-7457 when you have a chance. Thank you, and we look forward to hearing from you.

      by Sandy Karon on 05/20/2024


  • GMC Acadia Service

    5 out of 5 starsby Michele on 05/13/2024

    Mark Sweeney Buick GMC has kept my 2014 Acadia running like new all of these years. They provide excellent service, are friendly & accommodating. I trust their recommendations. They have never steered me wrong.
    • Michele, your satisfaction is important to us, so we want to sincerely thank you for choosing Mark Sweeney Buick GMC and we hope to see you again soon!

      by Peter Joyson on 05/15/2024


  • Routine Miantenance

    4 out of 5 starsby BuckeyeJerry on 01/29/2024

    Quick oil change// tire rotation
    • Thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

      by Savy Robinson on 02/02/2024

The following reviews are more than two years old. They are not included in the overall rating.
4 service reviews

  • Good service

    5 out of 5 starsby Good dealer on 12/02/2018
    updated 12/10/2018

    They did the work at a reasonable amount of time and at a cost that was very reasonable. They always give me the service I expect from any good dealer.

  • Take way to long

    3 out of 5 starsby Regal2016 on 12/01/2018

    Over all I am satisfied with the work. I just wish when I make an appointment early in the morning for an oil change and air filter that it wouldnt take almost 2 hours to complete.
    • We're deeply sorry for the wait and will do everything we can to get you in and out speedy quick next time! Thank you for the feedback and being a loyal customer- we truly appreciate you! -The Mark Sweeney Team

      by dealerreply on 12/06/2018


  • They don’t really care

    1 out of 5 starsby Cincy2018 on 09/20/2018

    Took my car in to have them look at it because I had a few issues I wanted to address. Long story short they fixed one of the issues because it was covered under my warranty the other one they did not fix because it was only part covered by my warranty and part covered by the manufacturer warranty of the part. I’ve called the manufacturer and they said they are waiting for the service manager to call them back so they can see what they can do. I have called and the service manager won’t return my calls.
    • Cincy, we are very disappointed by the incident that you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. - The Mark Sweeney Team

      by dealerreply on 12/06/2018


  • DON'T FORGET THESE NAMES!!!

    5 out of 5 starsby pixiechick66 on 04/23/2018

    Do not forget the names of these unforgettable Mark Sweeney employees: Steve Cox, sales; Todd, service manager; DL, service. I took my car in for a recall issue and to have my oil changed on Thursday, April 19, 2018. DL drove me home since they needed my car for a couple of hours and he was just a joy to be around. Todd saw to it that everything was completed and was extremely friendly and professional. Steve Cox is the honest, friendly, knowledgeable and "satisfaction guaranteed" sales person who sold me the car a couple of years ago. No joke, this dealership cares about its customers before and after the sale! ASK FOR STEVE COX!!
    • We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to serve you, and we look forward to doing so again. - The Mark Sweeney Team

      by dealerreply on 09/12/2018

About our dealership

Mark Sweeney was born into a legendary automotive family where his grandfather, Walt Sweeney Sr. was known as the first used car dealer in Cincinnati. Mark opened his first dealership, Walt Sweeney Pontiac-GMC in 1991 in Queensgate, it was named after his father. Mark acquired the Buick franchise in 2005 following the death of Cincinnati icon Marge Schott, and he opened this current location on Highland Ave. October 2007.

Did you know we are the PREMIER Sales and Service Dealership for many residents in Ohio, Kentucky and Indiana? Are you ready to take advantage of the SHOPPERS VALUE PRICE at Mark Sweeney Buick GMC? We want to welcome our new customers from Fairfax, Pleasant Ridge, Kenwood, Westchester, Evanston, Amberley, Roselawn, Linwood, Columbia Tusculum, Turpin Hills, Madeira, Indian Hill, Mariemont, Reading, Lockland, Wyoming, Amelia, Batavia, Mt Carmel, Bridgetown, Harrison, Delhi, Cheviot, Sayler Park, Westwood, Bright, Lawrenceburg, Covington, Ludlow, Newport and many more!

Amenities
  • Complimentary Loaner Cars
  • Instant Financing
  • Complimentary Coffee
  • Rental Car Service Onsite
  • Cable Television