Mark Sweeney Buick GMC
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Dealership Service Review
service Rating
They don’t really care
Written byon 09/20/2018
Took my car in to have them look at it because I had a few issues I wanted to address. Long story short they fixed one of the issues because it was covered under my warranty the other one they did not fix because it was only part covered by my warranty and part covered by the manufacturer warranty of the part. I’ve called the manufacturer and they said they are waiting for the service manager to call them back so they can see what they can do. I have called and the service manager won’t return my calls.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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dealerreply on 12/06/2018
Dealer Response
Cincy, we are very disappointed by the incident that you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience.
- The Mark Sweeney Team
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