Customer Reviews of Mercedes-Benz of Centerville
Review type:
Not the service I expect from a Mercedes Benz service center
by Shanna Staten on 07/19/2025I have two Mercedes vehicles, and I will no longer take either of them to Mercedes-Benz of Centerville due to their poor service and lack of accountability. I was charged for a window repair that was never completed. When the issue… persisted and the car was brought back, their own service video confirmed the original repair had not been done at all. I was told the service manager would contact me to apologize and issue a refund, but no one ever followed up—even after I followed up myself. Overall, Mercedes-Benz of Centerville treats their customers as a distraction, not a priority. This is not the level of care you expect from the Mercedes-Benz brand. I’ll be taking all future sales, service, and referrals to Mercedes-Benz of Fort Mitchell, where you receive the level of service Mercedes owners should expect.Thank You
by L Adams on 09/03/2024Thank you Ms. Ross for your prompt attention and willingness to respond and resolve my problem with your service department mishaps of communication. You definitely displayed class act for your brand in a timely manner. Thanks to the… general manager and service manager Mr bowling for taking the time to assist and resolve. All of your efforts were greatly appreciated.
Courtesy, respect, no pressure
by Jerry on 04/03/2023A great experience from start to finish, Tristan was my advisor and advocate. He was knowledge and helpful and fun to deal with. David came through with a fair deal and they had the car detailed and ready in a few hours. Highly recommend… this dealership and Tristan in sales.Excellent Dealership
by lreidy on 02/07/2015I have two Mercedes and both are serviced by Mercedes Benz of Centerville. Service is excellent and the employees are very friendly and helpful. I definitely will buy all future Mercedes there and the service will always be performed by… their excellent technicians.Can't deal with [violative content deleted]!
by byteit on 03/28/2008Leased a 2008 E350 back in November, sales team was good to work with however, current sales manager has absolutely no ethics. At the final moments of my negotiations, the sales manager was brought in to give his canned "what will it… take to close this deal now" speech. I stated my terms and conditions to make the deal happen and the sales manager agreed. This was noted by the sales rep and I moved to the finance department to complete the deal. As a condition of the deal (noted by the sale rep too)., the dealership was to replace the windshield on my turn in vehicle. The final numbers were all agreed upon and the lease company was involved too. Several weeks later, I received a bill for $300.00 for a new windshield. I promptly contacted the dealer and spoke with my rep, he agreed that they were to fix this therefore he would seek repayment as I had to pay GMAC to cover this debt. Weeks went by with no reply, I stopped in and spoke with the sales manager who made that commitment to me. He informed me that it wasn't a part of the deal. I replied with the comment that the sales rep and I both agreed that it was in fact part of the deal and was even on the contract paperwork. He finished by stating that "there was no way the dealership was going to pay that charge and if the sales rep agreed with me, that he could pay it out of his own pocket!" There was no misunderstanding, it was very clear as part of my deal and this very poor sales manager would rather throw his own employee under the bus than to honor is own word. I can't say enough about this action... I decided to pay the amount myself and eat it rather than have an innocent sales rep pay it out of his pocket. I will inform everyone I know of this issue.That definitely doesn't sound like Ross MB. I just dealt with them on an R-Class and have been dealing with the dealership for a while now. I will say this, that manager you mention in your review is not the same person I dealt with this last time. That guy is gone and has been replaced by one of the most laid car dealers I've ever met. He's awesome to deal with. That being said, I did have some "run-ins" with some old employees but a simple email to Ms. Ross took care of it directly. I would encourage anyone who is considering a Mercedes to give them a try. They definitely aren't high pressure at all, despite what this person is saying. If you feel they are when you visit then go somewhere else. You won't though
I WILL NEVER GO HERE AGAIN
by Kyle_W on 04/08/2014updated 08/03/2025I went in to this dealership to look at the CLA before ordering the AMG model. They treated me so bad because I guess I look young and told me to come back another day to test drive when it was in the middle of the day with no customers… there. Then I sent a internet inquiry to get to know what it took to order the AMG and they sent me templates and didnt even answer my question. I have now went to west chester mercedes where I have been treated amazing and I am getting my car shortly. DONT GO HERE AT ALL!!! I wouldnt go here even for service when I live 5 mins away.Hello Kyle, We are very sorry to hear you felt your recent visit to our store was less than satisfactory. Rest assured, we take customer feedback very seriously and hope to get in touch with you privately to discuss this and any other concerns you may have. Your happiness is important to us and we hope to have an opportunity to change your opinion of our dealership.
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
Mercedes-Benz E-Class
There is nothing like the power and craftsmanship of a Mercedes-Benz. In fact, that is one of the many reasons why we are so proud to be a genuine Mercedes-Benz dealership in Centerville, OH. We believe in the quality and extraordinary performance of a Mercedes-Benz and are always happy to make recommendations to our customers. However, we firmly believe there is a difference between selling a vehicle and helping someone buy a vehicle. At Mercedes-Benz of Centerville we focus on the later and are simply here to answer your questions and make the shopping process as quick and efficient as possible.
At Mercedes-Benz of Centerville the customer is the No. 1 priority and we take great pride in our signature VIP customer service. We take the time to get to know our customers and cater to their individual needs. Whether it is your first time visiting us or your hundredth, you can always expect to be treated like a high-profile customer at Mercedes-Benz of Centerville.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
Thank you for choosing Mercedes-Benz of Centerville for your car needs! We are always happy to assist and look forward to working with you again in the future.
by bobross2 on 02/10/2015