Mercedes-Benz of Centerville

I have two Mercedes vehicles, and I will no longer take either of them to Mercedes-Benz of Centerville due to their poor service and lack of accountability. I was charged for a window repair that was never completed. When the issue persisted and the car was brought back, their own service video confirmed the original repair had not been done at all. I was told the service manager would contact me to apologize and issue a refund, but no one ever followed up—even after I followed up myself. Overall, Mercedes-Benz of Centerville treats their customers as a distraction, not a priority. This is not the level of care you expect from the Mercedes-Benz brand. I’ll be taking all future sales, service, and referrals to Mercedes-Benz of Fort Mitchell, where you receive the level of service Mercedes owners should expect.