Mercedes-Benz of Centerville

Leased a 2008 E350 back in November, sales team was good to work with however, current sales manager has absolutely no ethics. At the final moments of my negotiations, the sales manager was brought in to give his canned "what will it take to close this deal now" speech. I stated my terms and conditions to make the deal happen and the sales manager agreed. This was noted by the sales rep and I moved to the finance department to complete the deal. As a condition of the deal (noted by the sale rep too)., the dealership was to replace the windshield on my turn in vehicle. The final numbers were all agreed upon and the lease company was involved too. Several weeks later, I received a bill for $300.00 for a new windshield. I promptly contacted the dealer and spoke with my rep, he agreed that they were to fix this therefore he would seek repayment as I had to pay GMAC to cover this debt. Weeks went by with no reply, I stopped in and spoke with the sales manager who made that commitment to me. He informed me that it wasn't a part of the deal. I replied with the comment that the sales rep and I both agreed that it was in fact part of the deal and was even on the contract paperwork. He finished by stating that "there was no way the dealership was going to pay that charge and if the sales rep agreed with me, that he could pay it out of his own pocket!" There was no misunderstanding, it was very clear as part of my deal and this very poor sales manager would rather throw his own employee under the bus than to honor is own word. I can't say enough about this action... I decided to pay the amount myself and eat it rather than have an innocent sales rep pay it out of his pocket. I will inform everyone I know of this issue.