Customer Reviews of Jeff Wyler Chevrolet of Columbus
Review type:
Chevy Truck Wyler
1:00 PM
by Kendra_D on 11/26/2018We purchased a vehicle from a new salesmen, Shawn Tackett, he was wonderful. The vehicle we were interested in was not easy to locate and he never gave up. He even got it ready for us to test drive, which it was not. We left that night very… happy with the purchase we had made and have already recommended him to a friend.My vehicle drives like a new automobile with 125k maintenance
by Moewoman on 11/21/2018The service staff at Jeff Wyler has always gone out of their way to provide me excellent care which is greatly appreciated. If work is not needed, I'm told and never taken advantage of for unnecessary work. I hope my 2007 Chevy Trailblazer… will survive to at least 200K miles.Thanks for your great comments! We're happy we could help!
Poor service
by J on 11/19/2018Filled out all the forms on the internet and made a appt with sales to test drive. Sales lady called the evening before to confirm appt. Drove for over an hour to the dealership, waited for 30 min to speak with someone and was then told the… vehicle had sold the night before. The only thing the manager could say was she was sorry we drove down. How about picking up the phone and letting us know the vehicle had sold!!Hi there, thank you for your feedback. We're very sorry about this! Please reach out to our manager Jennifer at jennifer.thompson@jeffwyler.com to discuss your concerns further and come to a resolution together. Thank you.
No follow up
by LukeC on 10/10/2018I'm currently in the market for a new vehicle. I called the Jeff Wyler dealership as they had several models of trucks in stock that I would be interested in. I called the dealership first to make sure the vehicles were still in stock and… a few other questions I had before I made the hour drive to Jeff Wyler. Sean was the sales person I talked to. After talking with Sean there were a few things he was going to follow up on and get back to me. 5 days later still no return call from Sean. Very disappointing considering the questions Sean was to follow up on were pretty simple. A returned call even with bad news is respectable and I could appreciate. Sorry Jeff Wyler, I will be looking somewhere else to do my business.Hi Luke, thank you for your feedback. Please reach out to our manager Jennifer at jennifer.thompson@jeffwyler.com to discuss your concerns further and come to a resolution together. Thank you.
Recent experience
by Lizrepeta on 09/14/2018I have bought multiple vehicles at Jeff Wyler. Alex Murdock has assisted us every time even when it was below his scope. He is very kind and has the best interest of customers at all times. Very kind.We're happy to be of service! Thanks for taking the time to leave us a review!
Great customer service
by Jackie on 09/13/2018Mark Barrow went above and beyond for us. Car buying is stressful, but Mark put us both at ease and was knowledgeable and very helpful. I will recommend Jeff Wyler Chevrolet!Thanks for your positive review and recommendation! We appreciate the feedback!
Great Service
by Ron on 09/04/2018updated 09/12/2018Joe Day was Awesome to work with. Great experience and a lifetime customer of Jeff Wyler now. Thanks JoeHi Ron, thank you so much for this wonderful response! We appreciate your kind words.
Wonder service
by drawlings1 on 09/05/2018My husband and I were in the market for a truck and decided to go with Jeff Wyler. We were paired with Tessa. In the very beginning I felt very comfortable with her. She was not pushy, but answered all our questions and if she didnt know… she found out right away. I was very impressed. Also it really seems like this dealer goes the extra mile for its customers. I will definitely be back!Thank you for your positive review! WE're happy we could help!!
Service Appointment
by Rachelgeorge on 08/11/2018updated 08/22/2018Dave was great. Friendly, helpful, and reliable. He made my diagnostic appointment easy and stress free. The service was preformed elsewhere due to cost.Thanks for your great review about our dealership! If you have any further questions, please give us a call. We're always happy to help!
ms
by jean on 08/09/2018the service was completed in good time. I was very satisfied.Thanks for your review, Jean! We're glad to hear it!
Perfect End Result!
by Nikki on 05/30/2018Buying my first brand new car right off the truck was a very intimidating experience as I am extremely money cautious and always looking for the best deal for the budget. While on my hunt for a new car at their dealership, they were very… patient with my indecisiveness on which direction I wanted to take with buying new or used and left the option completely up to me! After making my decision to go with a new car, GM put a stop sale recall on the vehicle that I purchased which was out of the dealerships control, which put the process on hold for two weeks. They were very generous with giving me a nice brand new car to drive in the meantime, hassle free. I was extremely irritated on how my first car buying experience happened with GM's recall and was frustrated on the time it took for GM to resolve the issue. I worked with Joe & Alan whom calmed me down, spoke to me like a normal person and not as a normal sales associate, and changed my entire attitude. They worked on getting me in another car. I was able to get all my add-on's done in a timely manner. I was extremely impressed in the end result on how professional they handled me as an upset, irritated, non patient customer, which changed my whole perception toward them. I was a customer that walked away with a smile on my face and happy that I toughed it out and believed in people still being true in the world. I am glad to now be a part of the Wyler Family and will continue my business with them for a long time to come. If you are looking for down to earth profession sales service, with amazing pricing deals, then this is the dealership that you are looking for. Never pushy, never annoying and was always greeted when I walked through the doors by my first name and a bottle of water! Thank You Sales Team @ Jeff Wyler!Hi Nikki, thank you so much for this wonderful response! We appreciate your kind words. We sincerely value your business and look forward to your next visit!
Our Chevy Cruze
by gamaw on 05/28/2018We purchased a new 2018 Chevy Cruze from Alan Jones on May 25. Alan was very nice, friendly and professional. He made buying our car a very pleasant experience.Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
Pleasant Experience
by Jxofaltrds on 05/08/2018updated 05/17/2018What can I say but they met all my expectations.It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs!
Unfortunate Sales Experience
by JustSaying on 05/09/2018On the Service side we have absolutely no complaints. However, Jeff Wyler, still hasn't figured out the Sales side of things. This was not our first rodeo with Jeff Wyler we vowed we'd never come back after our last two disastrous… situations. We waited it out, they had some renovations and maybe staff changes so we decided to give it another whirl. First let me start off by saying Jeff Wyler needs to fix the online false advertisement issue. We came in because we saw a truck we wanted, with the discounted online price. Once we got there and started working the numbers the truck increased a whole 5k and we were told it was because of the rims. Nowhere in the world should you be buying $5,000 for rims for four tires. Even on Edmunds site it said the rims were 2995 if they were the upgraded ones. We knew that, the person working with us knew that but the Sales Director, Joe Day insisted that was the price. Okay, we will let that slide. So aside from that, we get a general quote for their 72 months promotion 0% interest GMC offered, which we qualified for. The write up Joe did didn't add up when you divided the total amount by 72 months. In that write up we were given a 12,000 guess estimate for what we should get back on our trade. They told us used cars section would give us a more accurate number when they are available. So...later on we get a 9500 value for trade. We're told it went down to 9500 because we had an air issue (we were aware of this because that's what we were originally there for) so they told us if we pay $1000.00 quoted service for the air to get fixed on the trade it will go up to 12 or 13k. How it would jump up from 9500 to 13k for the air issue I do not know? So anyway, we get other quotes for the payment, with or without the rims. The sales director knew well that we wanted the rims but still decided to send us a quote without them. So....later Mr. Joe Day comes out...obviously frustrated. The entire time I let him and husband talk but I hated his mannerisms and his tone. He kept talking about negative equity, but we knew we had negative equity--- that was not the issue, the issue was the $5k he claimed the rims were and did not want to sell it for the internet price. He kept saying they disclosed online they add accessories, yes but it doesn’t say the accessories would up the price. He would not budge, and neither did we. We didn't want the truck without the rims. So he says basically okay well sorry can't do anything. We said fine and we left our car with their service department and left. Literally 3 hours later we get a detailed email from Joe Day. The email says "is my sales team taking care of you?" "How can I help you can I get you more for your trade?" We were so super confused because this is the man that literally just told us bye and stick it where the sun don't shine and now he wants to negotiate. So, intrigued, my husband replies and basically says yes....give us the car with the rims for the price advertised and we have a deal. We've heard nothing since. I do want to add that I just now looked online and now they added the 5k to the price. HA! We wish Jeff Wyler the best, we really do. The service people are gems. But our Sales experience has always been awful. We were there for literally 4 hours and to walk away because he didn't want to give us what was advertised is amazing. We took time out of our day off to spend with Jeff Wyler in all their inaccuracies and mistreatment (we're not going to get into the 35 minutes we waited to get help on the truck we wanted to test drive). Jeff Wyler has officially and forever lost us on the buying side. First, learn how to add and subtract, second, please learn how to have class and basic respect for the human race.Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (614) 321-3190 to discuss your concerns, as your satisfaction is of utmost importance to us.
Purchase of ZL1 1LE
by cobrasc03 on 04/10/2018I had a great experience with Jeff Wyler Chevrolet of Columbus. My sales guy was easy to deal with and my experience was exceptional.Hi Cobrasc03, thank you for your kind words about our sales team! If you have any further questions, please give us a call. We're always happy to help!
Sales Review for Joe Jackson
by Roshonda on 03/27/2018updated 04/05/2018I recently purchased a 2015 Chevrolet Impala LT at Jeff Wyler Columbus. Joe Jackson seen me "window shopping" the car and asked if I wanted to drive take it for a drive. Not intending to make a purchase, he made the inquiry and… qualification process seamless. His kindness and professionalism made me comfortable enough to give him my personal information. Story in short, I drove away in my new Chevy Impala the next day with a trade in on my Mercedes Benz. I would recommend Joe to anyone wanted to purchase a new vehicle. Thank you Joe! (Roshonda Taylor-Buyer)Hi Roshonda, thank you so much for this wonderful response! We appreciate your kind words. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent Customer Experience
by Mac_M on 04/03/2018Charlie B. handled my family and I with tremendous respect as we progressed through car buying options. He was polite, courteous, and I always felt that he was providing me with the best value for what I needed. There should be more sales… representatives like him to instill trust in the car buying experience. Great work!Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
Great Salesman
by Relly on 03/26/2018Joe Jackson was a great salesman he found a great SUV that will fit me and my family and he was upfront about the prices I just thank him for being a great salesman!Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
2 for 2
by Rrindians on 03/25/2018I have bought 2 cars in last 7 months from Wyler Chevrolet. Both times the sales team have been great to work with. Both times have been the least painful buying expoerences Ive had buying a car. I will not hesitate to give them my business… in the future.Hi there, thank you for your kind words about our sales team! Thank you again for choosing Jeff Wyler Chevrolet of Columbus and we hope to see you again!
purchase
by kwschneider on 03/26/2018My experience in buying a new Camaro and trading in my Nissan 370Z with Charlie Ballinger was truly exceptional. He is professional, courteous and tended to all of my purchase needs.Hi, thank you so much for this wonderful response! We appreciate your kind words. Please don't hesitate to reach out if there's anything additional we can do for you.
Great salesman A++
by Kimbersolo11 on 02/16/2018updated 02/28/2018I had salesman Brian Horton , this man is a great person and knows and does exactly what you expect of him as a sale rep , upfront pricing and no gimmicksThanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
Jeff Wyler Chevrolet of Columbus is your premier Columbus Chevrolet dealer. With over 1,000 new Chevy trucks, cars, and SUVs in stock, we have a huge selection for you to choose from. Visit us online and save time with Wyler Direct, where you can complete some or most of the car buying process online, saving you time in the showroom, or allowing you to take home delivery. You can also schedule your service online and our GM certified technicians will repair or service your vehicle. As one of the highest rated Chevrolet dealers in Ohio, our goal is to surpass your expectations. That is the Wyler Way.
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
We're so glad Shawn could help you out, Kendra! Thanks for your review!
by steph_e on 11/27/2018