Jeff Wyler Chevrolet of Columbus

On the Service side we have absolutely no complaints. However, Jeff Wyler, still hasn't figured out the Sales side of things. This was not our first rodeo with Jeff Wyler we vowed we'd never come back after our last two disastrous situations. We waited it out, they had some renovations and maybe staff changes so we decided to give it another whirl. First let me start off by saying Jeff Wyler needs to fix the online false advertisement issue. We came in because we saw a truck we wanted, with the discounted online price. Once we got there and started working the numbers the truck increased a whole 5k and we were told it was because of the rims. Nowhere in the world should you be buying $5,000 for rims for four tires. Even on Edmunds site it said the rims were 2995 if they were the upgraded ones. We knew that, the person working with us knew that but the Sales Director, Joe Day insisted that was the price. Okay, we will let that slide. So aside from that, we get a general quote for their 72 months promotion 0% interest GMC offered, which we qualified for. The write up Joe did didn't add up when you divided the total amount by 72 months. In that write up we were given a 12,000 guess estimate for what we should get back on our trade. They told us used cars section would give us a more accurate number when they are available. So...later on we get a 9500 value for trade. We're told it went down to 9500 because we had an air issue (we were aware of this because that's what we were originally there for) so they told us if we pay $1000.00 quoted service for the air to get fixed on the trade it will go up to 12 or 13k. How it would jump up from 9500 to 13k for the air issue I do not know? So anyway, we get other quotes for the payment, with or without the rims. The sales director knew well that we wanted the rims but still decided to send us a quote without them. So....later Mr. Joe Day comes out...obviously frustrated. The entire time I let him and husband talk but I hated his mannerisms and his tone. He kept talking about negative equity, but we knew we had negative equity--- that was not the issue, the issue was the $5k he claimed the rims were and did not want to sell it for the internet price. He kept saying they disclosed online they add accessories, yes but it doesn’t say the accessories would up the price. He would not budge, and neither did we. We didn't want the truck without the rims. So he says basically okay well sorry can't do anything. We said fine and we left our car with their service department and left. Literally 3 hours later we get a detailed email from Joe Day. The email says "is my sales team taking care of you?" "How can I help you can I get you more for your trade?" We were so super confused because this is the man that literally just told us bye and stick it where the sun don't shine and now he wants to negotiate. So, intrigued, my husband replies and basically says yes....give us the car with the rims for the price advertised and we have a deal. We've heard nothing since. I do want to add that I just now looked online and now they added the 5k to the price. HA! We wish Jeff Wyler the best, we really do. The service people are gems. But our Sales experience has always been awful. We were there for literally 4 hours and to walk away because he didn't want to give us what was advertised is amazing. We took time out of our day off to spend with Jeff Wyler in all their inaccuracies and mistreatment (we're not going to get into the 35 minutes we waited to get help on the truck we wanted to test drive). Jeff Wyler has officially and forever lost us on the buying side. First, learn how to add and subtract, second, please learn how to have class and basic respect for the human race.