Customer Reviews of Jeff Wyler Chevrolet of Columbus
Customer
byon 10/04/2023
My vehicle purchase was very smooth. I was very pleased with the quality customer service at Jeff Wyler.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buyer Beware!!!
byon 11/20/2023
Buyer beware!!! They keep you for hours so you'll sign papers quickly and leave with a vehicle that requires major repairs only to ignore your requests for assistance!! You should not have to put new brakes on a $20,000 vehicle before putting 200 miles on it or making the first payment!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Customer
byon 10/04/2023
My vehicle purchase was very smooth. I was very pleased with the quality customer service at Jeff Wyler.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Chevy, Colorado
byon 06/18/2023
I really enjoyed working with Brandon Peer. He worked hard to keep getting me information. He made sure that the truck was prepared properly upon my receipt. I was surprised at how much of the work he did to get information to me and to get the paperwork ready. I never felt uncomfortable with Brandon. Compared to salesman at other dealerships, he worked much harder. I had a hard time communicating with salesman at other dealerships closer to my home. But Brandon sent me videos and emails and text messages. I appreciated that.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buying my new truck
byon 04/23/2023
This was the easiest thing I’ve ever done Brandon. The salesman wast very knowledgeable on the truck he was selling
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service!
byon 10/28/2022
Hannah was very sweet and helpful. She took care of me quickly and kept me updated!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jeff Wyler Chevrolet loose oil filter and false repair quote.
byon 08/07/2022
Brief explanation, 7-29-22, Wyler appraisal, went home. Discovered oil leak. Went to Wyler service appointment 8-1-22. Quoted false repairs. Mechanic Cody admitted no repairs needed, they loosened my oil filter so he tightened. Firestone confirmed no repairs needed. Joey laughed many times, at one point Ryan stood over me and said keep playing the role. Eric took my receipt then put his hand up and said I don't want to hear anymore, your done goodbye. I made an incident report with sheriff. Eric, Jennifer had meeting with Jeff 8-3-22 in Cincinnati called me for meeting on Friday at 11:00am. I was called a conspiracy theorist, told that I was mean to the staff by Jennifer, they were going to offer a 12 month warranty, however, not sure they wanted to because of my behavior. They had me sign a warranty but would not give me a copy. They won't take responsibility for loosening filter that started everything. Left message with Jeff. No call back still unresolved and I haven't received the credit for 8-1-22. I'm continuing my complaint for resolution. I wrote my first review for yelp at 9:44 AM then I received a call from Erik of Jeff Wyler Chevrolet at 10:52 AM. I was informed that Jeff would not be calling me back and that I was no longer allowed to come into the dealership.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
False Advertising
byon 07/22/2022
False advertising...same vehicle with two different prices...would not honor either price...further advised me that the vehicle now had a 12% markup...just a ploy to get people to call or visit the dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
The BEST EXPERIENCE
byon 10/21/2021
If you are in the market to buy a car this guy right here is your guy!! ⬇️ Walt McKibben” THE ABSOLUTE BEST experience ever in buying a new vehicle. I had my heart set on a 2022 KIA Sorento although The Wyler Columbus location did not sell 2022 Kia But Wyler Fairfield does. I was connected with Walt. He went above and beyond the call of duty while exceeding my expectations with a beyond WOW. WOW WOW experience.Walt offered to personally drive me in his personal vehicle on his day off to Wyler Fairfield. Keep in mind that was a 1.5 hour drive one way on his day off to pick up my New 2022 Wolf Grey KIA Sorento SX 6 miles. Never knew buying a new car would be so much fun . Walts personality is phenomenal lots of laughter, informative. The original Sorento I saw online in Fairfield was already sold. I was super sad but than bang a truck arrived in Fairfield the salesperson at that dealership his name was Chris sent Walt pictures and prices. I instantly fell in love with the color so different and cool. Walt McKibben thank you for the BEST experience a customer could ever ask for… Jeff Wyler Columbus is very fortunate to have you. Your passion dedication for the company is impeccable. If your in search for a New Ride Walt is your guy. 💯
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Malibu
byon 08/11/2021
I had a coupon. Not sure if they honored it, but I had to take my car back in anyway and they said they weren’t going to charge another diagnostic fee so that was a relief. The bad thing is when your car goes out of warranty it just add up. $$$
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 01/15/2021
My salesman Tim made it happen very easy to work with
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mr. Gregory Ross
byon 06/23/2020
I've purchased 3 vehicles from Jeff Wyler and every time has been a wonderful experience. They've been most accommodating and honest in their dealings with me. I highly recommend this dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Vincent
byon 06/06/2020
Vincent was a very patient young man who worked super hard to keep us happy as a customer! I highly recommend that you ask for him when you visit Jeff Wyler Chevrolet! Thanks
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fantastic buying experience
byon 04/21/2020
Marvin Carrel Jr was the best salesman I’ve ever had when buying a vehicle. His customer service was top notch and he went out of his way to get me in a new truck. The Sales Manager I worked with was very good as well. Finance made that part extremely easy as well. I was very impressed with this dealership which made the 100 mile drive worth it!!!! Enjoying my new 2019 Silverado. Thank you all!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Jeff Wyler Chevrolet is the best
byon 04/20/2020
Jeff Wyler Chevrolet is the best, I purchased an equinox premier 2017 model brand new. I’ve had the best performance from this vehicle and the best service ever from this dealership. I used the app a few days ago to set up an oil change and rotation it was seamless and easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Kevin at the Canal Winchester Location Rocks!
byon 01/17/2020
We worked with Kevin on the purchase of a '15 Ford Explorer. The vehicle was in excellent condition, and the price was perfect. Kevin is a very knowledgeable and personable salesperson. He worked with us on the price and got us out the door, same day. He also went out of his way to make sure we had a second key as there was only one available. Excellent sales experience, I highly recommend Kevin and the Jeff Wyler dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
My 2019 Blazer purchase
byon 01/02/2020
Being a retired GM employee, it was a no brainer, that I would purchase GM again, regardless of discount or sales pitch. I have bought several vehicles from both Wyler and Bob McDorman over the years. My sales person on this purchase was the first female I have dealt with, Miss Madison Turner. Madison was professional in her sales approach and answered any questions or concerns I had. She kept me informed on available employee discounts and GM corporate price reductions. Though it took me about a Mon or so to come to the final purchase decision. My hats off to the Wyler finance department, as well as Miss Turner for making my purchase a pleasant one. Would I recommend Wyler to friends and family? By all means, and I have😃
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
They made buying my first car so easy!
byon 12/12/2019
I was in need of a new-to-me car for a while, and saw that there were quite a few I was interested in! The staff was extremely helpful and kind, walking me through the process as a first time car buyer and answering all of my questions! Now I have a great dependable car and a reasonable monthly payment!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sean Williams is the Best!!!!!!!!!!!!
byon 11/05/2019
So I've been a loyal customer since i bought my 1st car, I just got my 3rd car this past weekend and cannot see myself shopping anywhere else! I even convinced my sister to get her car from Jeff Wyler! I go through Sean Williams who has made each experience personable & exciting! Also Alex who does the paperwork is a star player! You know how FUN signing all the interesting forms are right? Not, haha but Alex makes it kinda fun, he is super funny and kind! Super grateful to have such a pleasant/refreshing experience each and every time!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Terrible Dealership post sale
byon 10/31/2019
This dealership has been a pain since purchasing the vehicle. First, we bought the truck, it was filthy on the outside, had less than a quarter of a tank of gas, and the first weekend we owned it check engine light came on. They did fix it after about 4-5 calls on consecutive days. Then due to us registering outside the state we needed a form signed by the dealership. I called 4 consecutive weeks multiple times and each time was told they would call back and never did. Then the last time they said they did not have to sign it and wouldn’t. This went on for so long the temporary tag expired, and they would not do anything about it or extend. They have been nothing but rude, and problematic since we purchased the truck.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Marvin
byon 10/30/2019
Marvin exceeded our expectations! He was very professional and helpful . He provided quality information about each vehicle and gave us all the time we needed . Excellent service! Thank you Marvin for all your help .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New beginnings
byon 10/30/2019
Salesman worked with us to find the vehicle that matched our needs. He was extremely helpful in working to find us our best value option for our money.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Jeff Wyler Chevrolet of Columbus is your premier Columbus Chevrolet dealer. With over 1,000 new Chevy trucks, cars, and SUVs in stock, we have a huge selection for you to choose from. Visit us online and save time with Wyler Direct, where you can complete some or most of the car buying process online, saving you time in the showroom, or allowing you to take home delivery. You can also schedule your service online and our GM certified technicians will repair or service your vehicle. As one of the highest rated Chevrolet dealers in Ohio, our goal is to surpass your expectations. That is the Wyler Way.
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