Customer Reviews of Jeff Wyler Chevrolet of Columbus
Review type:
Chevy Truck Wyler
by jpf chevy on 01/29/2025
Very nice.
I appreciate the patience they showed.
Got a great deal and felt like the Wyler folks cared about my needs and not just making a sale.
93 reviews
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Terrible Dealership post sale
by Nick_h on 10/31/2019This dealership has been a pain since purchasing the vehicle. First, we bought the truck, it was filthy on the outside, had less than a quarter of a tank of gas, and the first weekend we owned it check engine light came on. They did fix it… after about 4-5 calls on consecutive days. Then due to us registering outside the state we needed a form signed by the dealership. I called 4 consecutive weeks multiple times and each time was told they would call back and never did. Then the last time they said they did not have to sign it and wouldn’t. This went on for so long the temporary tag expired, and they would not do anything about it or extend. They have been nothing but rude, and problematic since we purchased the truck.Marvin
by Jason on 10/30/2019Marvin exceeded our expectations! He was very professional and helpful . He provided quality information about each vehicle and gave us all the time we needed . Excellent service! Thank you Marvin for all your help .New beginnings
by FuntimeTruckShoppingwithKim on 10/30/2019Salesman worked with us to find the vehicle that matched our needs. He was extremely helpful in working to find us our best value option for our money.Suburban
by Jbeck on 10/23/2019My sales person was great and spent the time to walk me though the operation of my new car. He also took very good care of me when I had to bring the car back in to fix a dent that was already in the car at purchase.Sales staff so eager to make sale, they will provide incorrect numbers
by Unhappy on 10/15/2019Following the test drive, we discussed pricing and after about 2 hours and time for lunch we agreed on an out-the-door" price on a used vehicle, it was taken to detailing and we were taken to one of the financial offices to complete the… paperwork. The salesman had provided all paperwork needed for a cash purchase and it was signed. Then after nearly 2 hours waiting for the final paperwork, a finance employee came out with the pricing sheet, it was $1,000 higher than the agreed upon price. So we told them there was a mistake, and after about 5 more minutes the salesman comes out and explains to us that they had used the wrong state for calculating the sales tax and I would need to pay an extra $1,000 to take the vehicle home. We told him no and cancelled the purchase. Wasted nearly 7 hours of our day (travel time included) and did not end up with the vehicle. Will not recommend.2019 Chevy Colorado
by JonnyUtah on 10/02/2019updated 10/09/2019Everything went very smoothly. Everything went as promised. Very courteous yet also professional. Ryan, our salesman put no pressure on us at all. We really like the truck and will be back when we need another vehicle.Routine Service
by XXXXXXX on 10/01/2019updated 10/09/2019As I have explained MANY times last month on Jeff Wyler service Dept is outstanding. It was easy to get an appointment that fit my timeline and the service was fast and friendly. This is truly a professional, customer minded organization.Exceptional Service
by Soltini on 08/20/2019Great dealership to buy from, service your vehicle and great customer support. Thanks!Great Customer Service
by ALEJANDRO on 07/30/2019updated 08/06/2019Lisa Shaw my service adviser was by far the best experience I have ever had with any one from any dealership, She is hands down the reason I will continue to bring back all my vehicles for anything they need to this dealership.We really appreciate your feedback, Alejandro!
Best Auto Dealer Experience in Columbus
by BROOKS_FAMILY on 08/03/2019The GM Jennifer Thompson runs a top notch operation at Jeff Wyler. Everyone is extremely professional and they go above and beyond delivering not only the vehicle that you request but customer service that is over the top. Greg Scott… makes the whole experience a pleasure. Worth the time to visit this dealership!We're happy to be of service! Thanks for your review!
We're happy to be of service! Thanks for your review!
Pleasant Experience
by Jim on 07/13/2019Purchasing our new Silverado was a pleasant experience. Sean was an exceptional salesperson who was willing to go the extra mile to provide a positive experience. Strongly suggest you request Sean’s services.Thanks a ton for this great review!! See you next time!
Thank you!
by Jenny on 07/05/2019Our experience with Jeff Wyler Chevrolet was awesome. Our sales rep, Joe Jackson, was straight up & got us the best deal he could. No BS & that was greatly appreciated! We will definitely be back for our next vehicle & will be asking for… Joe :) Thanks for such a great experience.We're glad we could help you out, Jenny! See you next time!
Our staff is committed to providing each of our clients with the best automotive experience!
Chevy Colorado 2017
by Timmy3615 on 07/04/2019Was assisted by Marvin and he was very helpful. Still waiting on my extra key/key fob. Very happy with the price and service so far.We're happy to hear it. Thank you!
Ugh!
by Amanda on 06/30/2019Yesterday we came in to purchase a used vehicle. This was our second visit. Our salesman sat at a desk with us and began looking over options. A tall skinny white man, with facial hair came over and told our salesman that we needed to move… desks so he could work at ‘his’ desk. Okay, we moved. Within two minutes another guy (foreign decent) came over and threw his hands up. He stated he needed to speak with Elvis. Elvis walked with him and I could hear the guy saying ‘I am working a deal with someone twelve hours away! I need my desk!’ Elvis walked over and apologized and sat down. The other male said ‘enjoy!’ With attitude and walked away. I don’t know how this place works but I can tell you that knowing my salesman couldn’t sit at a desk to work a deal made me feel unwanted and unworthy of being at this dealership. If it weren’t for Elvis, I would have walked out and taken my business elsewhere. To be super clear on which individuals I am talking about so they can get proper training on customer service, respect, and treating people with common curtesy; these two males sit at the last desks on the right of finance as you walk into the door that faces the road. Fast forward. We obtained financing and were told we had to get insurance before the deal could be finalized. Okay, time to call State Farm at 645PM. After sitting on the phone for over an hour I finally had insurance for my new vehicle. We sit down with Heather to finish up our paperwork and she makes it very clear she is done working for the day and she’s going to rush through our paperwork. I completely understand when your day is supposed to end you want to leave but PLEASE don’t make customers feel like they are an inconvenience to you. You need more people like Elvis so that I could have given this dealerships a five star rating!Hi Amanda, thank you for your feedback. Please do not hesitate to reach out to the GM Jennifer at (614) 837-3421 to discuss this further. Thank you.
Great Service
by ARiebel on 06/28/2019My experience with Jeff Wyler of Columbus was exceptional. The process was quick and smooth and Marvin was very professional thru out the entire process.We're happy to hear it! Thanks for your review!
We're happy to hear it, Ariebel! Please let us know if there's anything else we can do for you!
Avalanche service
by akemerer71 on 06/17/2019updated 06/25/2019Service was completed close to estimated time. Hospitable waiting area. I did request a car wash that I did not get but that's no big deal. Staff members are very friendly.Thank you for your feedback! Please don't hesitate to reach out so we can discuss your car wash!
K. Parnell
by DianneFoote on 06/12/2019updated 06/19/2019Talked with Kevin, he was a tremendous help, great attitude. A fine man, very respectable. Although I could not make up my mind on this visit. I will be back.Thanks a ton!!
Ms. Lisa Hardy was Not Pushy
by AngelaMarie on 06/12/2019Ms. Lisa was not excessively or unpleasantly self-assertive. Although she had ambition to sell me a car, I only wanted to ask questions and shop for future purchase. She took her time with me and answered all my questions. Thanks for not… being pushy for a sale or to get rid of me. I will see you later this year.Thanks so much for your wonderful feedback! See you next time!
Greg Scott
by Mark on 06/12/2019He helped me out tremendously and put me in the car that I wantedWe're glad to hear it, Mark! Thank you!
Eric Bradshaw
by Jay on 06/11/2019Fun to work with. Provides good information.We're happy to hear it, Jay! Thanks for your feedback!
Shelly in Finance
by Anne on 06/11/2019Helped us around the lot! Very personable!We're glad we could help, Anne! Thanks for your feedback!
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About our dealership
Jeff Wyler Chevrolet of Columbus is your premier Columbus Chevrolet dealer. With over 1,000 new Chevy trucks, cars, and SUVs in stock, we have a huge selection for you to choose from. Visit us online and save time with Wyler Direct, where you can complete some or most of the car buying process online, saving you time in the showroom, or allowing you to take home delivery. You can also schedule your service online and our GM certified technicians will repair or service your vehicle. As one of the highest rated Chevrolet dealers in Ohio, our goal is to surpass your expectations. That is the Wyler Way.
What sets us apart
You can complete some or most of the car buying process online using Wyler Direct. Save time in the showroom or take home delivery
Over 1,000 new Chevrolet trucks, cars, and SUVs in stock
Value your trade or get pre-approved using our website tools.
The Wyler Family Foundation, was founded in 2009 to more formally address the charitable resources of Jeff Wyler Automotive Family, headquartered in Cincinnati, Ohio. We resolve to give back to individuals and organizations within our communities.
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
Thanks for your positive feedback!!
by DDS on 08/07/2019