Liberty Ford Brunswick
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Customer Reviews of Liberty Ford Brunswick
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The following reviews are more than two years old. They are not included in the overall rating.
31 service reviews
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by mapper123 on 09/09/2017updated 09/26/2017As always, team are pleasant, work completed correctly and on time.customer at Liberty Ford, Brunswick, Ohio
by PotterJoe on 09/13/2017updated 09/26/2017I had a great experience with the service department at Liberty Ford, Brunswick. My 2013 Ford Edge All Wheel Drive had a Power Takeoff Unit that was poorly designed by Ford. It started to fail so a replacement had to be done. I took it… in and the staff confirmed the problem as the PTU. They gave me an estimate of $1500. for parts and labor and because so many of these PYUs were failing, they had one in stock. Once the part was removed, they found out they did not have its replacement in stock. They over nighted the part but needed to keep the vehicle one extra day. The part was $300. more than they estimated but they stayed with the original estimate plus reduced my bill by $50. for keeping it an extra day. More than fair. The worked was done correctly the first time. I'll be back to buy another Ford from them next year.Car Service Rep. Mike DeVore
by JulieDavis on 08/29/2017updated 09/12/2017Mike DeVore is the reason that I will continue to come to your dealership. He is a very pleasant man and very up front honest.Liberty Ford and will
by gbiw17a on 08/30/2017I was completely satisfied with the performance of liberty Ford and will advise all my family and friends to use them for all thier auto maintenance needsBDM
by kkirby2 on 06/05/2017updated 06/19/2017Service on my vehicle was timely and staff was courteous and knowledgeable.trans recall
by jpolinski86 on 03/13/2017I had my car back same day and no issues sinceNice, Friendly to Deal With
by Allison20 on 10/10/2016updated 10/24/2016Head a good experience while getting the car that I purchased from this dealer serviced last week. Honest and trustworthy service department experience.Excellent Service Department
by Tara525 on 10/07/2016Knowledgeable, efficient, friendly, great service, convenient, great customer service reps. Nothing negative to say about Liberty Ford's (Brunswick) Service Dept. Been dealing with them for many years and always a positive experience.Liberty Ford Brunswick, OH
by AmericanGirl89 on 07/26/2016updated 08/10/2016I have a 2012 Ford Escape with 102K miles and it's probably been one of the best vehicles I've ever owned. The cargo space has been extremely functional in various ways and I keep up the scheduled maintenance. Liberty's Service Dept. is… great although I sometimes feel like I'm the one asking the questions. Morale doesn't seem to be too high although dealing with the Public isn't an easy job - especially when there's car repairs to be made. Would just like to see a little more of a proactive approach in asking questions before service and thorough review after service. The Service Dept. is under pressure to get people in and out as quick as possible so I think they need to find that balance with the workload.Liberty Ford does it again!
by GTCookie on 08/08/2016Had to roll my 06 Mustang GT in for AC recharge....Liberty did a great job! True professionals! My GT was back on the road in no time!Service appt
by KathyLM on 07/29/2016Went in for "The Works" was very satisfied with service.service
by Likit19 on 06/15/2016Thank you Dana in service for always taking such great care of me! Dana always goes over and above the call of duty to make sure I am taken care of. It is really nice to have the GM Rich call you after the service to make sure the car… is running well and make sure that I am happy with everything. I drive 20 minutes out of my way just to get my car serviced at the Brunswick store.Good review
by spinner38 on 04/11/2016The car was done on time and no unnecessary services were recommended.Great Service and Employees
by IceCreamDave on 03/21/2016updated 04/05/2016Got me an appointment on, what I would consider, short notice. Cheerful attitude during my visit. Kept me informed of progress during the repair process. I have been very pleased with all of my service visits and my explorer has been… running great.Great Service, as expected.
by Randy9344 on 04/04/2016Thanks for taking extra care of my 2014 focus. You drive from Brunswick to Westfield and back, in order to service routine maintenance for my vehicle.Great Service
by keepmovin on 04/01/2016Dana Ortolani did a great job checking me in and estimating time of completion. Will definitely come back!Great staff
by Bballn12 on 03/25/2016updated 04/04/2016Staff was very friendly and helpful. Service was great.Great experience
by Chawk63 on 03/29/2016Tom did a great job. Work was completed quickly and right the first time.good service
by cavs2016 on 03/19/2016good experience, but need to upgrade waiting room and have internet serviceGreat Service.
by Jaybird015 on 02/20/2016Liberty Ford always services my 2014 Ford Fusion and does a excellent job. They also inform me of any future services that will be needed.Engine light on
by Cpope42 on 01/29/2016updated 02/04/2016They finally resolved the issue with the engine light coming on.
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