Liberty Ford Brunswick
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Customer Reviews of Liberty Ford Brunswick
Review type:
2025 maverick
by samuel boles on 09/06/2025
great dealership, plenty of vehicles to choose from. Willing to go the extra mile to get a deal done
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The following reviews are more than two years old. They are not included in the overall rating.
75 reviews
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by mapper123 on 09/09/2017updated 09/26/2017As always, team are pleasant, work completed correctly and on time.customer at Liberty Ford, Brunswick, Ohio
by PotterJoe on 09/13/2017updated 09/26/2017I had a great experience with the service department at Liberty Ford, Brunswick. My 2013 Ford Edge All Wheel Drive had a Power Takeoff Unit that was poorly designed by Ford. It started to fail so a replacement had to be done. I took it… in and the staff confirmed the problem as the PTU. They gave me an estimate of $1500. for parts and labor and because so many of these PYUs were failing, they had one in stock. Once the part was removed, they found out they did not have its replacement in stock. They over nighted the part but needed to keep the vehicle one extra day. The part was $300. more than they estimated but they stayed with the original estimate plus reduced my bill by $50. for keeping it an extra day. More than fair. The worked was done correctly the first time. I'll be back to buy another Ford from them next year.Car Service Rep. Mike DeVore
by JulieDavis on 08/29/2017updated 09/12/2017Mike DeVore is the reason that I will continue to come to your dealership. He is a very pleasant man and very up front honest.Liberty Ford and will
by gbiw17a on 08/30/2017I was completely satisfied with the performance of liberty Ford and will advise all my family and friends to use them for all thier auto maintenance needsliberty ford in brunswick ohio is the best ford dealer around
by sadbeesab on 07/31/2017i had to down size in my vehicle from the F150 to a explorer and jillian was the best in making that happen for meBDM
by kkirby2 on 06/05/2017updated 06/19/2017Service on my vehicle was timely and staff was courteous and knowledgeable.trans recall
by jpolinski86 on 03/13/2017I had my car back same day and no issues sinceMr. Gary L. Tharp
by glazier79 on 01/10/2017Worst ever and still not done. I bought the F-150 with 160 miles and eventually received it 1260 miles. For some reason a truck that was only 50 miles away ended up in Tennessee (or so I'm told). I have had the truck for 2 weeks and cannot… drive it because it pulls hard to the left, I am also owed a moon roof. The salesman has contacted me once regarding this and I have heard nothing further. I have only driven this truck approx. 40 miles, just enough to confirm the misalignment. I have one F250 and five f150 that I use for work, Ford is about to loose another customer. This is the third truck I have purchased from Liberty Ford in Brunswick and each time there has been an issue. I will NEVER purchase a vehicle from there again. I paid $ 40,000.00 for a truck and these people do not even have the courtesy to fix the alignment and install the moon roof. I purchased brand new tires from this dealership and one was flat when I arrived home. I called to let them know and after paying nearly $1000.00. for new tires I was told it was too close to quitting time for them to be able to fix it that day. The next day I took it back and was told it was the valve stem. I also ask them to put the spare that I was forced to change back under the truck (they had just put it in the bed of truck, I guess they figured I should put it up). I stood there as two mechanics had to ask another how to store the spare tire under the truck, REALLY!! it took three Ford mechanics to figure out how to store the tire????? I was just shaking my head. I just want Liberty ford to take my truck and give it back to me as they had agreed. I wish I had the extra 1100 miles back too.Nice, Friendly to Deal With
by Allison20 on 10/10/2016updated 10/24/2016Head a good experience while getting the car that I purchased from this dealer serviced last week. Honest and trustworthy service department experience.Excellent Service Department
by Tara525 on 10/07/2016Knowledgeable, efficient, friendly, great service, convenient, great customer service reps. Nothing negative to say about Liberty Ford's (Brunswick) Service Dept. Been dealing with them for many years and always a positive experience.Great Experience!! Great Dealership
by lounekola on 09/16/2016updated 09/28/2016I bought a 2017 Expedition from Phil Klatka at Liberty Ford in Brunswick. It was the best car buying experience I have ever had.Awesome family.
by zorkdreams on 08/20/2016updated 08/31/2016The whole staff was excellent. They are the only ones that I will allow to sell me a car.Liberty Ford Brunswick, OH
by AmericanGirl89 on 07/26/2016updated 08/10/2016I have a 2012 Ford Escape with 102K miles and it's probably been one of the best vehicles I've ever owned. The cargo space has been extremely functional in various ways and I keep up the scheduled maintenance. Liberty's Service Dept. is… great although I sometimes feel like I'm the one asking the questions. Morale doesn't seem to be too high although dealing with the Public isn't an easy job - especially when there's car repairs to be made. Would just like to see a little more of a proactive approach in asking questions before service and thorough review after service. The Service Dept. is under pressure to get people in and out as quick as possible so I think they need to find that balance with the workload.Liberty Ford does it again!
by GTCookie on 08/08/2016Had to roll my 06 Mustang GT in for AC recharge....Liberty did a great job! True professionals! My GT was back on the road in no time!Service appt
by KathyLM on 07/29/2016Went in for "The Works" was very satisfied with service.new escape
by Grandmaneww on 07/12/2016I had read some not too positive reviews of the dealer online so I was leery about buying a car from them. But i live close to this dealer and wanted to look. I looked around and Mr Rosenthal was the first person to greet me as I walked in.… He was helpful and kind and worked with me on getting the monthly payment in my range. So far I am pleased with my car and the dealer.2016 F 150 Ecoboost V6
by slayerfan86 on 06/20/2016updated 07/06/2016The truck that I was interested in was at another lot that the dealership owned. The salesman went to that lot and brought it back to the local lot within a few hours of us discussing the truck on the phone. Very impressive. The truck… has been great. The V 6 Ecoboost has plenty of power. I don't regret in the least choosing this engine over the V 8. I'm happy with the interior features as well.Great staff, Great sales department
by dokelly24 on 06/19/2016updated 07/05/2016I recently purchased a new 2016 Ford Mustang. Even with bad credit, they were awesome to deal with! Chuck in sales was very knowledgeable and friendly. He took care of all questions and test drives I needed. They had the exact car I wanted… shipped to the dealership and within 4 days I had it! Awesome time and very smooth to deal with. Highly recommended.Nice facility, Friendly staff. Great inventory to pick from. Topped off gas
by Dan_The_Man88 on 06/27/2016Our visit to Liberty Ford in Brunswick was great. They have a very nice facility, all of the staff appeared genuinely appreciative that you were there. They had a great inventory to pick from. Our Sales Associate (Dave Baisden)… jumped-through-hoops to locate a car on another lot with just our preferred options and our preferred color. His delivery was totally professional as he explained all of the cars features and operation and Liberty had it topped off with a full tank of gas.service
by Likit19 on 06/15/2016Thank you Dana in service for always taking such great care of me! Dana always goes over and above the call of duty to make sure I am taken care of. It is really nice to have the GM Rich call you after the service to make sure the car… is running well and make sure that I am happy with everything. I drive 20 minutes out of my way just to get my car serviced at the Brunswick store.Ford Edge 2015
by newyork192 on 05/30/2016Salesperson made the difference at this dealer that I have visited before (Chuck). Down to earth and real world with no pressure even though I get a plan sale through ford. Always accessible with either calling or returning calls.
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